Audi North Miami

Second bad experience and no survey received lead me to report the bad service provided. First time, during a 35,000 mile service on Nov/12: I specifically requested an inspection in the right rear tire report the bad service provided. First time, during a 35,000 mile service on Nov/12: I specifically requested an inspection in the right rear tire as it was leaking and I had to fill it every 3-4 days. Nothing was done, except recommend changing the 4 tires. It turned out to be a nail which I ended up fixing at a local shop near my house. Second time, during a 45,000 mile service on Oct/13 (total spent $2,562.63): full service + 4 tire change replacement requested. During inspections, tech advised change of Rotors and brake pads were needed. Main complaint is related to the lack of accuracy in pricing from employee. Considering these were additional service and parts from original budget, it was very hard to understand full amounts to be charged. I specifically requested a few times the " total - out of the door" amount as well as the breakdown of items in order to approve the service. At check out, total amount was approx. $200,00 higher than informed. Very frustrating. Not for the price itself, but for the surprise!! It killed the experience. Also, I am not a technician, but found very strange having to change Rotors before ever changing break pads. I felt that my break pads were never checked on previous services (35k, 25k, 15k, 5k). Last, but not least, as I drive out of the shop, I check the oil level and the screen shows exact the same level before the service...."low". Drove a few miles, Turned the car on and off a few times to make sure system was reset. Oil level continued to show "low". Drove back to Prestige and had to leave the car for one more day. Very bad feeling of paying for something that wasn't done (same as tire on previous visit). After that, on the first longer drive, screen advised oil level too high. Overall very stressful experience for a customer that drives 15 miles to shop due to loyalty. Employee does not listen to customer. Sticks to the "too friendly, but not effective" customer service approach. Very confusing with pricing. Seriously considering new service center for next service. More

Edward was great. We have done service in Coral Springs and this was a much better service. We will be back again without a questions! and this was a much better service. We will be back again without a questions! More

Only dealership I was able to get a useful response and price from via email. Very pleasant experience and a very A to B experience working with Tyler and Margarita. price from via email. Very pleasant experience and a very A to B experience working with Tyler and Margarita. More

The only problem I had was being transferred several times when calling to schedule the service appointment and even got hung up on once. It should be easier to call and schedule an appointment. times when calling to schedule the service appointment and even got hung up on once. It should be easier to call and schedule an appointment. More

La atención 100 % perfecta. Desde el momento que la persona entra en el dealer, uno siente la amabilidad y el buen servicio. El tiempo de espera fue cero, el servicio de transporte rápido, el tiempo p persona entra en el dealer, uno siente la amabilidad y el buen servicio. El tiempo de espera fue cero, el servicio de transporte rápido, el tiempo para realizar el servicio excelente. More

Positive experience. I'm thankful to Ed for offering Positive experience. I'm thankful to Ed for offering a rental car. It did take a while to get the car serviced. if I would have been stuck there Positive experience. I'm thankful to Ed for offering a rental car. It did take a while to get the car serviced. if I would have been stuck there for the amount of time it took to get the car serviced I would not have been a very happy customer. More

I went in for a part and had a loaner for the day. Prestige as we'll gave me a car wash after the service. You can't beat their customer service Prestige as we'll gave me a car wash after the service. You can't beat their customer service More

The high level of attention and personal approach to every aspect of my service visit from Richard and Luis was at the highest level, as usual. They both ensured that I was maintained informed of the st every aspect of my service visit from Richard and Luis was at the highest level, as usual. They both ensured that I was maintained informed of the status of my vehicle's service. As usual, the experience was top-notch! More

Although I showed up 5 minutes before the dealership opened, Yelson kindly accepted my car. I had other questions in regards to my car and Alex was very helpful in answering them. I always have a great opened, Yelson kindly accepted my car. I had other questions in regards to my car and Alex was very helpful in answering them. I always have a great experience when going to this dealership!! More

I am very lucky to have Diana as my service adviser. She is very thorough and you can see she takes your vehicle very seriously and wants to make sure you leave there with a good feeling that everything was is very thorough and you can see she takes your vehicle very seriously and wants to make sure you leave there with a good feeling that everything was taken care of. Her pleasant personality and pretty smile makes getting your car serviced a pleasant experience thank Diana More