Audi Mobile

Service dept has poor customer service skills Had my 2011 Q5 serviced here for check engine light and brake light. First there was no communication on their part after having the car for 10 hours. Had my 2011 Q5 serviced here for check engine light and brake light. First there was no communication on their part after having the car for 10 hours. Was it ready? Was it not ready? Did it need work that would require additional time at dealership? Be prepared to call for any and all updates. I dropped my car off at 7:30 am, had not heard a peep by 5:30 pm until I called to see if I would need to find another ride to work the next day or if my car was ready. I was told they would need another day, which was fine but would have been nice to know. I did receive a call the following evening to let me know what the diagnosis was. Another two days pass never heard another word until I showed up to get my car. I drop $700 bucks for plugs and coils. They pull my car around and I go to crank it and it won’t start. Then I’m told they would check the battery for me (how kind). Wait 30 more minutes and they tell me for another $400 they will replace my battery. NO THANKS!!! You’ve had my car for four days and no one bothered to check it or even call me and say my battery was going bad! I’ll never spend another nickel here nor consider buying anything from Dean McCrary. I should also note 12 months ago I spent $1900 for front and rear brakes and rotors at Dean McCrary and 15k miles later I need more front brake pads for $600 more?? No thanks Dean McCrary Audi. Why would any one have the dealership replace brakes/rotors if they will not honor their work one year later?! If you’re ok being treated as if your hard earned money is nothing and you owe them something for servicing your car, then this is the place for you. Also the waiting area is nothing to write home about for the money you spend there. Your local Trax Tires has a nicer lobby area than this place. I can not imagine the money people pay for a Porsche here and the disappointment they must feel when they are sent to this closet sized employee break room to wait for service. More

Hit and blamed!! Today my fiance and I went our kids to pick up several parts. We parked in the back and my fiance went inside leaving me and the kids in the car. Abou Today my fiance and I went our kids to pick up several parts. We parked in the back and my fiance went inside leaving me and the kids in the car. About 20 minutes later my kids and I are re-ended by an associate parking another customer's car they were working on. The associate checked to see if there was someone in the driver's seat and quickly walked off when they thought no one was in the car. I called to let my fiance know what happened to let them know inside. Later he was approached by the manager stating an adjuster would be there shortly to give us an estimate on what we owe for repairs. They did not ask what happened...didn't speak to me or the kids in the car....Just assumed and blamed us for them hitting our car. My fiance quickly corrected them but they didn't really recant until he told them we had been in the car the entire hour he was inside. They never truly apologized and did not offer to look over our vehicle. Obviously we are very upset and disappointed in their way of business. More

GOD is Good all the time I would recommend this dealership to as many people as I can, starting with my Family. The guys at Dean McCrary was awsome ( David, John and Mike ), t I would recommend this dealership to as many people as I can, starting with my Family. The guys at Dean McCrary was awsome ( David, John and Mike ), they was not pushy and that means a lot to me and they was friendly, great bunch of guys to work with. Thanks guys More

Exceptional The experience was awesome and I will recommend you to my coworkers .I had a great salesman Deon Clausell he was very patient and nice I really was pl The experience was awesome and I will recommend you to my coworkers .I had a great salesman Deon Clausell he was very patient and nice I really was pleased with his professionalism More

Always satisfied Just purchased 4th viechle with Dean McCrary I couldn't be happier.... As alway I'm treated like family they never make feel like just a customer. ..S Just purchased 4th viechle with Dean McCrary I couldn't be happier.... As alway I'm treated like family they never make feel like just a customer. ..Special thanks to Devin (salesman) and Mike the sales manager, for making my purchase smooth an strestless....... More

Inquired about Information on A5 Sales representative was very attentive, polite and helpful. Devon is very knowledgable about the different details/specs each vehicle possessed. I wi Sales representative was very attentive, polite and helpful. Devon is very knowledgable about the different details/specs each vehicle possessed. I will definitely reccomend him for all future car purchases. More

Problem not fixed, No follow up Our Audi A6 (15,689 miles) gave a error code "ACC (automatic Cruise Control) and Audi Braking Guard unavailable, which was the complaint my wife gave Our Audi A6 (15,689 miles) gave a error code "ACC (automatic Cruise Control) and Audi Braking Guard unavailable, which was the complaint my wife gave to service advisor (Paulette Osborne). The car was taken in on Jan 30, 2017. The missing grill had to be ordered. The part came in on the 2nd, and the car was brought back on the Feb. 3. The left "grill" was replaced (receipt says right--which is an error.). Apparently when the "grill (part no. 4G0-807-681-B-989) had been stolen, apparently the sensor which determines distance from vehicle ahead was thrown out of alignment. My wife waited for about an hour and a half, and was told that her car was repaired. When she got in the car there was a beeping on starting the car: She went back to service advisor, a service tech, came said they left (?OBD reader?) hooked up--that was removed, told car ready to go. Upon starting, she found the same error code (ACC & Audi Breaking Guard Unavailable). My wife was then then told that she would have to bring the car back for a full day, and the estimate would be about $1200 to "Align the sensor". She was not given a written estimate for the rest of the repair. She was told that she would be contacted by Paulette when an appointment could be made, and a loaner available. No contact has been made in a week. I contacted our insurance carrier, and the information from Dean Mccary obtained was the only repair needed was the replacement of the grill ($236.13). No mention was made of the sensor needing to be aligned. Issues: No one told us when we made the second appointment that there was going to be a 3rd appointment of a full day necessary--It appears that the sensor out of alignment was totally neglected by the service writer and service department. The OBD sensor (?) was left in the car. My wife was told the car was fixed--it was not. The issue with the sensor was totally neglected. No one, except the survey (which was "very unhappy) has contacted us back from Dean Mccary. Our insurance will not pay, because the "estimate" for the alignment was not given to them, even though it was requested. We live over 50 miles from the dealer. When be bought the car, it was with a promise that when the car needed service, that a loaner would be brought from Mobile to Pensacola--and this has been done each time, until now. We are now told that loaners will not be given to out of state residents, and there is no longer a concierge service to bring the loaner and take the car to the dealer. More

Dean has been very helpful My A8 had some electrical issues. I'm glad to work with Paulette who got everything corrected in a short amount of time for the level of the problem I My A8 had some electrical issues. I'm glad to work with Paulette who got everything corrected in a short amount of time for the level of the problem I was experiencing. I am eternally great full! More

This dealer has no integrity Bought a car from them in an auction over the internet. They sent me an acknowledgement and a form to fill out to complete the transaction. Nothing Bought a car from them in an auction over the internet. They sent me an acknowledgement and a form to fill out to complete the transaction. Nothing further happened. When I called, I was told that I did not bid enough to buy the car, despite the fact I won the auction. They never did honor the auction, but it got worse. They filed an unpaid claim against me despite my trying to pay for the car repeatedly. I later found out they successfully had their negative feedback rating restored because it looked like I did not pay. To use my reputation to restore theirs after such a bad transaction is almost beyond words to explain how despicable it was. They just have no integrity, and surprised they are allowed to do this to people. More