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Audi Millburn - Service Center

Maplewood, NJ

4.9
421 Reviews

421 Reviews of Audi Millburn - Service Center

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October 03, 2023

On Sept 9, 2022 my 2014 Q7 diesel engine light came on. I took it to Audi dealership where it was determined that the issue was due to faulty EGR Cooler that they replaced along with multiple gaskets, seal More

by ddhall8141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Yam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Audi Millburn responded

Hello, We're glad to know our team here at Audi Millburn was able to assist with your Q7's issues and provide you with excellent service. Needing vehicle repairs can be stressful, especially when they require a long time to diagnose and fix, and we strive to keep our valued customers as comfortable as possible throughout. Leo will take pride in knowing his assistance was appreciated and that we've earned your future business as well now that you are back on the road. Travel safe and we'll see you again whenever we can next be of service.

October 03, 2023

Excellent service and follow-up. Great communication about timing and work being done. Shanta only let me leave when she was convinced everything was perfect More

by dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Kearns
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mizera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shonta Scott-Belfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Audi Millburn responded

Dean, we're grateful for the opportunity to care for your vehicle here at Audi Millburn and want to make sure everything is perfect before you get back on the road. Shonta will be proud to have earned your compliments, and our entire team appreciates them as well. We're always here and happy to help with your automotive needs, so reach out or drop by again any time.

September 09, 2023

Always professional, attentive and friendly . As always my vehicle was ready when they promised. A pleasure to deal with this group . More

by Janice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Audi Millburn responded

Hello Janice, We love seeing you here at Audi Millburn and it's always our pleasure to be of help with your vehicle's care. Thank you very much for the kind compliments regarding the professional, friendly, timely and attentive assistance you continue to receive from the team. Drive safe and we'll see you again next service visit.

September 07, 2023

Great service and great communication. I’ve been with DCH for three cars and 12 years and they have always been easy and honest yo work with. More

by josh.epstein39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mizera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shonta
Sep 12, 2023 -

Audi Millburn responded

Hello Josh, We can't tell you how much it means to us here at Audi Millburn to have maintained your trust through three cars and 12 years. It's our sincerest pleasure to continue providing you honest and easy experiences through great service and communication. Please travel safe and we'll be ready to help with whatever else you may need in the years to come.

September 05, 2023

Staff was great. They were very informative and shared details about my vehicle I was not even aware of, that were very helpful. There was constant communication via More

by miriamlmt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MATTHEW CARRINGTON
Sep 06, 2023 -

Audi Millburn responded

Hi Miriam! Thank you for sharing your positive experience with us! We're glad to hear that our staff provided excellent service and kept you informed throughout the process. We appreciate your business and hope to see you again in the future.

September 02, 2023

Minimalist modern, clean, stylish, helpful and friendly, what more do you need. Yes there are yummy chocolate chip cookies and an assortment of hot and cold beverages to satisfy the monster within. Comfy se More

by Randy L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn McAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mizera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Another gentleman when the car was finished.
Sep 05, 2023 -

Audi Millburn responded

Hi Randy, We're thrilled you enjoy our modern, clean, and stylish atmosphere. It's great to hear you appreciate the cookies and beverages we offer. Your passion for Audi's responsiveness and craftsmanship is fantastic. Thank you for being part of the Audi family, and if you have any questions or need assistance in the future, please reach out. Enjoy your Audi!

August 20, 2023

Amanda M. has been of great assistance the last two times my vehicle has needed service/repairs. The dealership as a whole is excellent with very personable an More

by jmp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mizera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda M.
Aug 21, 2023 -

Audi Millburn responded

Hello, Compliments like these widen smiles here at Audi Millburn, and none will be brighter than Amanda's after hearing she's contributed much to your five-star experience. It's our pleasure to provide you personable, accommodating, fast and excellent assistance while caring for your vehicle and we look forward to the next opportunity.

August 20, 2023

Matt in service and Michael in sales have gone above and beyond the call of service. It took a few attempts and a weeks to figure out what went wrong with my ac unit but at every setback they kept me infor More

by Alexvny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt and Michael
Aug 21, 2023 -

Audi Millburn responded

Hello Alex, Thank you so much for your very kind feedback along with your patience and understanding while we worked to address the issues with your vehicle's air conditioning system. We're happy to have lessened the frustration through informative, accommodating assistance and we will make sure Matt and Michael hear of your compliments. Our Audi Millburn team wishes you safe and cool travels ahead and we hope to be of service to you again in the future.

August 05, 2023

This dealership is amazing! They assisted me with what I needed, and my daughter is now driving safely. Thank you to Dawn McAdam's for being so awesome and for her fabulous te More

by Mochie021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn McAdam
Aug 07, 2023 -

Audi Millburn responded

Hello, Thank you very much for the thoughtful feedback. Dawn and the team will be truly appreciative of the compliments, and it was our pleasure to help your daughter stay safe on the road. We wish you both many more safe travels ahead and hope that you'll consider working with us again here at Audi Millburn.

Aug 07, 2023 -

Mochie021 responded

I hope everyone has an amazing experience at Audi of Millburn. I look forward to working with you guys again. Also, thank you for assisting me with my issue.

July 29, 2023

The staff and service is top notch from start to finish just simply a step above the rest More

by abedrabbom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mizera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Audi Millburn responded

Hello, It makes our day to receive compliments like this from our amazing Audi Millburn guests. Thank you very much for trusting us with your time and business. We'll be here with the same commitment to your care whenever our service is of need.

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