Dawn McAdam

Very Bad experience overall dealing with Salesperson Burak Murad. I very strongly do not recommend anyone working with him. He was sloppy, unprepared and even pulled the wrong car outside for me to test Burak Murad. I very strongly do not recommend anyone working with him. He was sloppy, unprepared and even pulled the wrong car outside for me to test drive. Only reason I bought was car was it was a CPO and 500$ cheaper but now I think it is better to pay little extra and get quality service as buyer's expect from Audi. This Audi dealer is not suited to be a premium Audi dealer. Equally horrible was the delivery experience, this dealer did not have anyone available to come to the car with me and do a technology or a delivery inspection with me. The sales guy, Burak Murad was in a rush to go home instead, and said I can come in next day or on weekend to do all that but then starting making excuses when contacted. I discovered few issues but again there was nobody with me to notify when I was taking the car out of the lot. The car was not even washed/detailed on the delivery day. Beyond AWFUL!!!! I bought car on Thursday 07/09/2026. I escalated to Audi North America too as Audi buyers deserve to get premium experience. I actively disseminated this information and make sure to call them out at every possible venue to lot of my friends warning them to avoid going to Audi Millburn, but rather choose Meadowlands or Englewood. Equally horrible is working with their Finance team, I never got all papers via email that they promised. I plan to collect everything when I go to pick up my Registration/Plates. Dawn McAdams was cc'ed on lot of these emails and never responded one but is quick to respond to online review. BEWARE!!! Service department is equally dismal, see the text screenshot. More

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By far the worst experience buying a car. They use ALL of the sleazy car sales tactics. They insist that you pay a $1,000 doc fee, which is outrageous. And claim that’s standard throughout th They use ALL of the sleazy car sales tactics. They insist that you pay a $1,000 doc fee, which is outrageous. And claim that’s standard throughout the state. Dude, google is free. And the average doc fee in NJ is less than $300. Then they try the old Nitrogen in your tires nonsense. Seriously!! You realize the air you’re breathing is roughly 78% Nitrogen. So you want to charge me $400 for AIR?!? Then after delaying submitting your application to the finance department. They finally get an approval, but only if you take their xxxxty extended warranty and gap insurance so that the finance manager gets his bonus. And if you decline, they try to strong arm you into a ridiculously high interest rate. Sounds like extortion to me. I’ve bought a lot of cars over my life. This was the absolute worst experience ever. Do yourself a favor and stay away. Don’t waste your time and energy like I did thinking I was dealing with honest brokers. More

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Terrible post sales customer service. A lack of communications, attention to detail, and interest in addressing an issue before it became a problem left us 7 days with an expired temporar A lack of communications, attention to detail, and interest in addressing an issue before it became a problem left us 7 days with an expired temporary plate and unable to drive our new car. It wasn't until 3 days after our temporary tags expired that they noted there was an issue with the paperwork, which we remedied within hours. It's unbelievable it took 32 days for this to be brought to our attention. The dealership was unwilling to help arrange for a loaner car or assist with a car rental leaving us with a driveway ornament for a week and an inability to get to work. If you like to be ignored and for the Client Relations Manager and the General Manager to hide behind attorneys and dismiss the basic principles of customer service- head to Millburn Audi. More

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Great fast service. Everyone is kind and attentive. I will continue to be a loyal customer. Everyone is kind and attentive. I will continue to be a loyal customer. More

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My favorite Audi dealership in NJ- from service to sales everyone is super helpful to get you what you need everyone is super helpful to get you what you need More

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My service advisor Robert was fantastic as always. He is always so responsive and takes care of my car service appointments so well that I know I will have nothing to be worried about. I only trust Ro He is always so responsive and takes care of my car service appointments so well that I know I will have nothing to be worried about. I only trust Robert with my service appointments as he is the best! More

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Minimalist modern, clean, stylish, helpful and friendly, what more do you need. Yes there are yummy chocolate chip cookies and an assortment of hot and cold beverages to satisfy the monster within. Comfy se what more do you need. Yes there are yummy chocolate chip cookies and an assortment of hot and cold beverages to satisfy the monster within. Comfy seating is available including a work center for those trapped in business. Owning an Audi is the embodiment of your body extension driving. It is always fun to slide behind the steering wheel of an Audi. Responsive, finely crafted and exciting cars are the realm of the land. You cannot go wrong in an Audi!!! More

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I would like to say that my customer experience was greatly improved by Robert my service advisor and Dawn from customer experience. They both handled my concerns, feedback and provided exemplary custo greatly improved by Robert my service advisor and Dawn from customer experience. They both handled my concerns, feedback and provided exemplary customer service and may be the only reason for me to continue visiting DCH Audi! More

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This is my 5’th Audi with DCH Millburn Audi. I always get treated with the utmost respect & kindness no matter who I come in contact with. They are by far the best of the best! A special shou I always get treated with the utmost respect & kindness no matter who I come in contact with. They are by far the best of the best! A special shout out to Dawn McAdam & Joe Sasso!! More

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We just bought our third Audi at DCH. Even though we have moved to another county, we came back to DCH because they value us as a customer and consistently provide a high level of servic Even though we have moved to another county, we came back to DCH because they value us as a customer and consistently provide a high level of service. More

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