Audi Millburn - Service Center

painless Location is easy to get to. People are friendly and courteous and they get you in and out fairly quickly. It is what one would expect from a high end Location is easy to get to. People are friendly and courteous and they get you in and out fairly quickly. It is what one would expect from a high end brand like Audi. More

Very good service experience When I arrived at DCH, I was processed quickly. My service was explained & my loaner car was ready & my responsibilities were explained. I was called When I arrived at DCH, I was processed quickly. My service was explained & my loaner car was ready & my responsibilities were explained. I was called when my car’s service was completed. I picked my car up & was in & out quickly. My car was cleaned & ready to go. More

Car Buying and Maintenance DCH Audi has the best service department ever. the staff is knowledgeable and helpful. Service is fast and accurate. Fair with no sales pitch. I r DCH Audi has the best service department ever. the staff is knowledgeable and helpful. Service is fast and accurate. Fair with no sales pitch. I recommend DCH dealership both sales department and service department. More

Great client relationship I bought my Q5 there and all my factory recommended service has been done there. My service advisor is Orlando and is a joy working with him. Anticipa I bought my Q5 there and all my factory recommended service has been done there. My service advisor is Orlando and is a joy working with him. Anticipation is top notch not work is reasonable. If need be they have provided me loaner and shuttle services. My next car will be an Audi at DCH in Millburn. More

Excelent Service The dealer was very nice. The employees were very helpful and friendly. I am also very satisfied with the car that was provided to me. I appreciate th The dealer was very nice. The employees were very helpful and friendly. I am also very satisfied with the car that was provided to me. I appreciate the assistance of the car dealership and would recommend it to friends and family looking to buy a vehicle. More

air bag replacement I scheduled an appointment for my air bag to be replaced. Brought the car in at 9 AM and received a call in the afternoon telling me they did not hav I scheduled an appointment for my air bag to be replaced. Brought the car in at 9 AM and received a call in the afternoon telling me they did not have the part. What a huge waist of my time. They said I would be put on a priority list when the part would come in....still waiting over a month. More

Everyone at the dealership is so friendly and helpful.. The service staff and the sales folks really work together. Not only was my service done efficiently and professionally. Also the service manager ma The service staff and the sales folks really work together. Not only was my service done efficiently and professionally. Also the service manager managed to find a spot inside the service area where my splendid salesperson, Natasha showed me some features on the car that I couldn't figure out..The above was no easy task as DCH's service department is a Beehive of activity. All the cars coming and going reminded me of an aircraft carrier where the planes are moved around with absolute precision More

Great experience Customer service was very professional what is treated very courteously my repairs were done in a timely fashion and everybody at the dealership wa Customer service was very professional what is treated very courteously my repairs were done in a timely fashion and everybody at the dealership was very well-trained and professional !! More

Failed NY State inspection -Frustrated! I initially had my independent mechanic check why my check engine light was on. I have a 2012 Q7 TDI. He was able to assess my catalytic converter ne I initially had my independent mechanic check why my check engine light was on. I have a 2012 Q7 TDI. He was able to assess my catalytic converter needed to be replaced. It took him within 30 minutes to figure it out. He said to bring it to the dealer since it was under warranty. I live in Staten Island and I had bad experiences with Brooklyn Audi so I got a couple of recommendations to DCH. On purpose I did not tell them the problem. DCH said the car was ready after a few hours and the check engine light was due to a ECU recall. OK I thought maybe my mechanic was wrong but within 2 weeks the light came on again. This time I told them my mechanic said it was the cat.conv. and it took them 2 weeks just to diagnose it when it took 30 minutes for my guy to figure it out! So after a couple of days getting our car back it failed NY state inspection. I called our service rep. and he said to drive the car at least 150 miles to recycle the ecu. After 500 more miles it failed again. Brought the car back to DCH and they said the only way to clear the cycles was to drive it and they were going to use our vehicle! It's been over a month now they have had our car with no updates. I called today and spoke with service receptionist about trading our A4 loaner for a new Q7 loaner. It's the least they can do. She said she would have the loaner manager call me back but no calls so far! We just want our car to pass inspection and have it back! More

GREAT SERVICE David Mizera, Service Advisor was outstanding in giving a high priority in the analysis and repair of my 2010 Audi A6 which had overheated and "broke David Mizera, Service Advisor was outstanding in giving a high priority in the analysis and repair of my 2010 Audi A6 which had overheated and "broke down" on the New Jersey turnpike, Friday evening (November 11). My wife and I were driving from Boston to New York celebrating our 50th wedding anniversary (Nov.12) and were in great frustration having this mechanical "disaster" occur on what was supposed to be a fun-filled weekend. We had the car towed to DCH Millburn Audi on Friday evening approximately 6:30 PM. The next day I contacted David and he was very cooperative and considerate in assigning a high priority to getting the car fixed. There was a slight "set-back" in that the car required further work on Monday, but again, David was instrumental in getting the mechanic to get the car fully repaired and operational. As a result, the car was ready for pickup at approximately 2:00 PM on Monday, November 14 and my wife and I drove back to Boston safely with no further problems. Hat's off to David for an outstanding job ! John & Carole McGrane johnmcgrane44@gmail.com More