Audi Millburn - Service Center

Great service great group My experience here is always great. They make me feel right at home and I never leave stressed.i would recommend dch Audi to everyone. My experience here is always great. They make me feel right at home and I never leave stressed.i would recommend dch Audi to everyone. More

Friendly and accommodating I stopped in without an appointment on a busy Saturday morning. Regardless I was given great service and had all of my technical issues addressed wit I stopped in without an appointment on a busy Saturday morning. Regardless I was given great service and had all of my technical issues addressed within a few short hours. Great service. More

Friendly Staff I need to take care of a recall issue and Stephanie was very pleasant and helpful. She called me right away once my car was done and waited for me to I need to take care of a recall issue and Stephanie was very pleasant and helpful. She called me right away once my car was done and waited for me to pick up my car. More

Attentive, and respectful of your time Orlando was very respectful and courteous. He acknowledged that although there wasn’t a loaner car available that day, he committed to completing the Orlando was very respectful and courteous. He acknowledged that although there wasn’t a loaner car available that day, he committed to completing the service quickly so I could be on my way. More

helpful and courteous vanessa was very helpful and courteous on questions that i asked her. she informed me on things i need to do in the next service. vanessa was very helpful and courteous on questions that i asked her. she informed me on things i need to do in the next service. More

Service Amazing work and great service from the whole dealer! I recommend David, Orlando and Robert to anyone that is looking to serve their new Audi. Amazing work and great service from the whole dealer! I recommend David, Orlando and Robert to anyone that is looking to serve their new Audi. More

Highly Unprofessional and Threatening I took my Audi A4 2017 to this dealership to get a flat tire repaired. I was helped by Vanessa Robinson. She told me it will take 1-2 hours for repair I took my Audi A4 2017 to this dealership to get a flat tire repaired. I was helped by Vanessa Robinson. She told me it will take 1-2 hours for repair. He asked me if I am facing any other issues with car. I asked for loaner to which she pointed me to cashier. I go over to cashier who says I do not have loaner car reservation and it has been booked for 2 weeks. Now, if I have a flat tire yesterday how in world would have I known 2 weeks in advance. I told her its fine, and she offered me shuttle service. She asked me my Home address which is in Elizabeth, at which point, she point blank refused to offer me shuttle. She said they do not service Elizabeth area even though my house was within 5 miles radius. Audi only mention distance of 5miles, and doesn't say anything about which area they serve. I WAS REFUSED SHUTTLE SERVICE EVEN THOUGH MY HOUSE WAS WITHIN 5 MILES RADIUS. I feel that I was being discriminated against and when I tried to talk to Vanessa Robinson, she shut me down by pointing her palm towards me and saying "Honey, enough". I am 33 year old man and works for biggest company in the world. No one talks to me like that. NO ONE! I was highly offended but I controlled my anger and thanked everyone for service and walked out. I want to know how Audi will compensate me for humiliation and discrimination that I suffered on Thursday 05/31/2018. If I do not hear back from Audi in next 1 week, I am going to take further action. I am giving a chance to make mends here. More

Another A+ experience at DCH Audi Brought my 2013 A6 in for service this past Wednesday. Easy in (they were waiting for me), easy out (car washed and completed early) I had prepaid f Brought my 2013 A6 in for service this past Wednesday. Easy in (they were waiting for me), easy out (car washed and completed early) I had prepaid for Audi Care for 55k and 65k service. Why did I prepay, because DCH Audi service is the best for me!! Why go anywhere else! More

Malfunction indicator light Very greatful that Vanessa was working that Saturday morning as she was so accommodating and very friendly. I didn’t have an appointment as I’m from C Very greatful that Vanessa was working that Saturday morning as she was so accommodating and very friendly. I didn’t have an appointment as I’m from Canada but the people in the service department were just awesome in helping me deal with my Q3’s problem. More

Lack of Customer Service, Lack of Attention to Details, I brought my car in again for the same recurring issues. Again, nothing was addressed. The MMI takes 2 minutes boot up each time the car is started I brought my car in again for the same recurring issues. Again, nothing was addressed. The MMI takes 2 minutes boot up each time the car is started & at least twice a week the channels are re-initializing / updating when no changes are ever made. The convertible top still makes a squeak sound even after the third lubrication. Service rep left me standing 40 minutes to speak with service tech who worked on the car. When I showed them the issue they walked away. Service rep was to have service manager call me and never did. Left a message for service manager yesterday again and he never called. Service department used to be good and over the last half year has gone straight down hill and is horrendous!! More