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Audi Millburn

Maplewood, NJ

Overview
Employees
Reviews
Vehicles
4.8
1,038 Reviews
Audi NJ location, DCH Millburn Audi, an award winning Audi dealer in New Jersey, is conveniently located in Maplewood, NJ, just minutes from the Garden State Parkway and Interstates 78, 280, and 287. We are a proud member of DCH Auto Group, a network of award-winning car dealerships in metropolitan New Jersey, New York, Connecticut and southern California.
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2211 Millburn Ave

Maplewood, NJ

07040

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Showing 1,038 reviews

August 06, 2024

Terrible post sales customer service. A lack of communications, attention to detail, and interest in addressing an issue before it became a problem left us 7 days with an expired temporar More

by ellen.clark2009
Recommend Dealer
No
Employees Worked With
Dawn McAdam
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2024 -

Audi Millburn responded

Hello Ellen, While our team appreciates you allowing us the opportunity to gain your business, it is regrettable to receive this feedback, and we feel as though some details should be clarified. As stated to you previously, we are not responsible for the delay in the issuance of your vehicle’s permanent plates. Following your purchase during a time when the automotive industry was impacted by a nationwide software outage, we processed and sent your paperwork to your state’s motor vehicle department well within the allotted time frame. A document required by the motor vehicle department that you provided contained an error of omission, which led to its initial rejection. Our team informed you of the error and the necessity of its correction promptly following us being notified of it by your state’s motor vehicle department. Though we feel this matter has been resolved, if you would like to continue this discussion or have any additional concerns, please feel free to contact me through the number below at a time of your convenience. Thank you, Dawn McAdam Client Relations Manager 973-821-2002

July 30, 2024

This dealership was great. Johnathan Oliver was very pleasant to work with. Very patient, helpful and knowledgeable! Love my new Audi! More

by maddie123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnathan Oliver
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Jul 30, 2024 -

Audi Millburn responded

We love to hear it, Maddie! Thank you very much for working with us at Audi Millburn and taking the time to leave the kind praise. It will make Jonathan's day to hear of your commendations for his patient and knowledgeable guidance, and to know that you love your new Audi. Our team is here to keep that feeling strong and we are happy to help with anything else you may need moving forward. Have fun and travel safe!

July 13, 2024

Very pleasant experience. Knowledgeable salesman. Johnathan Oliver was professional and helpful. I would absolutely recommend this dealership. More

by daisy21lp
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Johnathan Oliver
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Jul 15, 2024 -

Audi Millburn responded

Thank you for the kind words! We're delighted to hear that Johnathan provided you a professional and helpful experience at Audi Millburn. Your time, business and recommendation are appreciated, Daisy, and we hope to see you again sometime. Until then, travel safe and enjoy the road.

June 23, 2024

They were willing to help me with my needs. I would recommend them to anyone. More

by andrewcipolla
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Oliver
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Jun 24, 2024 -

Audi Millburn responded

We're always happy to help fulfill needs, Andrew, and sincerely appreciate your wonderful recommendation. Thank you very much for your kind feedback and trust in the Audi Millburn team with your time and business. Travel safe, enjoy the road and come back to see us again sometime.

May 11, 2024

Joe Sasso was wonderful! So helpful and responsive to all of our questions. Really appreciated the attention to detail and help on the process More

by Katiealyo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annabelle Aitken 5 stars
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May 13, 2024 -

Audi Millburn responded

It's great to know that Joe assisted you effectively, Katie. At Audi Millburn, our team always aims for a smooth process, and we're glad he could help with your questions! Feel free to visit us anytime whenever there is a need. Our team is here to assist you!

May 01, 2024

They are very upfront, informative and low pressure. I'd recommend Joseph Hodczak in particular. More

by pdzielin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hodczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Audi Millburn responded

Thank you for sharing your experience! We're glad to hear you found our approach at Audi Millburn to be upfront and low-pressure. Joseph Hodczak will be happy to hear your recommendation. If you ever need anything else, just let us know!

April 24, 2024

EXECUTIVE HOSPITALITY PROFESSIONAL SALES MANAGEMENT EXECUTIVE FINANCES MANAGEMENT SERVICES MANAGEMENT. RECEPTIONIST VERY EXCELLENT CLEAN AUTOMOTIVE More

by MICHAEL TODD MAYO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hodczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Audi Millburn responded

Thank you very much, Michael, for the enthusiastic review following your experience working with our Audi Millburn team. It was our pleasure to provide you professional, first-class assistance at every turn, and we sincerely appreciate the opportunity to gain your business. We're here to help with anything else you may need, so please don't hesitate to reach out for support anytime. Travel safe and enjoy the road.

April 23, 2024

Very attentive service Dep't Videos of service On time performance Clean waiting area Good follow up More

by LFabiani
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Audi Millburn responded

It always makes our day when hearing an Audi Millburn service guest enjoyed a great overall experience. We appreciate you complimenting the attentiveness of our team and their timely assistance, our amenities and our grounds. Travel safe and please consider us again for any automotive needs.

April 05, 2024

Very attentive service Dep't Videos of service On time performance Clean waiting area Good follow up More

by Ejrm39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Audi Millburn responded

We aim to deliver top-notch service to our Audi Millburn customers, and it sounds like we reached that objective during your most recent experience. Thank you very much for the thoughtful feedback. It means a lot to us being commended for timely service, strong communication and the cleanliness of our grounds. Additionally, it's always nice to know when guests find value in amenities like our video service. Travel safe and please consider us again for future automotive needs.

April 02, 2024

Salesman Mike is the worst. When we were offered a better price on the same car from Bell Audi and wanted Audi Millburn to match the price my wife was told "Stop xxxxxxx around, More

by Nothappy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike
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Apr 02, 2024 -

Audi Millburn responded

Hello, Our team is expected to always show first class professionalism. Your feedback is concerning, as it is not reflective of that commitment to client care. I'd like to speak with you for more information so that this matter can be addressed properly. Please contact me through the number below at your earliest availability. Thank you, Dawn McAdam Client Relations Manager 973-821-2002

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