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Audi Mentor

Mentor, OH

4.8
137 Reviews

8599 Market St

Mentor, OH

44060

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137 Reviews of Audi Mentor

January 11, 2021

Excellent service by Pat Schudel! He always answers all of my questions thoroughly and explains services thoroughly! They have a great service department. Elin Thierry More

by elinthierry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Schudel
Jan 12, 2021 -

Audi Mentor responded

Elin, Thanks for taking the time to share wonderful feedback for Pat and our team at Audi Mentor. Please do not hesitate to contact us if we can help further with anything else. We hope you have a wonderful day!

December 01, 2020

I've been trying to cancel a car warranty for 3 months and no one will reach back out to me. I call and email and no one calls me back. More

by LGLOVER2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patsy
Dec 01, 2020 -

Audi Mentor responded

Lloyd, We regret the warranty company has not been efficient in processing your cancellation. We have already provided them with the necessary information and documents. We are always more than happy to reach out to the warranty company on your behalf. Additionally, a representative from the dealership will be following up with the company this week and they will reach out to you with any update. If there are further concerns, please contact me directly at thartmann@penskeautomotive.com. Todd Hartmann General Manager Audi Mentor

October 29, 2020

Maria Drago at Mentor Audi you ROCK!! Maria was so patient and helpful during my search for a new vehicle!! She kept in contact with me for several months before I finally made my decision to purchase More

by Cmrako
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Drago
September 26, 2020

Absolutely super smooth buying experience. Worked with Chris and never once felt pressured to buy anything. Patsy was awesome too in helping me find the best warranty and just giving me overall solid advi More

by Jhuang21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris. Patsy
Sep 27, 2020 -

Audi Mentor responded

Thank you for the excellent review. We will be sure to thank Chris and Patsy for providing you with a smooth car-buying experience. We look forward to working with you again.

August 31, 2020

Great group of people. Great service from sales to finance to service. Top notch. Mr. Penske should be proud of this group. Thanks for the great service. More

by CAW72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patsy, Chris Stegman
August 21, 2020

Helpful, accommodating and professional. Wonderful experience and very pleased to work with people who went out if their way to find us just what we wanted. More

by watsonsmkjl
Recommend Dealer
Yes
Employees Worked With
Chris Stegman, Mitch Maurer
Aug 22, 2020 -

Audi Mentor responded

Thank you for the great review. We are happy to know that you enjoyed our services. We look forward to working with you again.

August 18, 2020

I can’t say enough about the wonderful experience we had at Audi Mentor. Steve, our salesman, is awesome! He explained all the bells and whistles in my CPO A7. We never felt pushed to make the purchase. Pat More

by St. Tiff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, Patsy
Aug 18, 2020 -

Audi Mentor responded

Hi there, thank you so much for the amazing review! We'll be sure to share your compliments with Steve, Patsy, and our team. It was a pleasure working with you. Congratulations on your new CPO A7! We appreciate your business and are here anytime you need help.

August 12, 2020

The service team was professional and very aware of the time squeeze I presented. The car always returns to me spotless and smelling like a brand new Audi! More

by moliver
Recommend Dealer
Yes
Employees Worked With
Adam Alkassmi
August 09, 2020

Pat was amazing to work with! I have been coming here for over 5 years! its very clean and the staff is very professional. I will always come here. More

by Zel Musa
Recommend Dealer
Yes
Employees Worked With
Patrick
Aug 10, 2020 -

Audi Mentor responded

Thank you for the kind review! We are happy to know you've been with us for over five years and have always received great service. Please let us know if we can be of any further assistance.

August 07, 2020

Great dealership I have always had a great experience with Audi Mentor, both when buying a car and when my cars needed service. They are wonderful people in every dep More

by Jpinbay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake, Patrick
Aug 08, 2020 -

Audi Mentor responded

Thank you for the great review! We're glad to see that you consistently receive outstanding service when you visit. If there is anything else we can do for you, please be sure to let us know.

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