Audi Melbourne

This visit at the MLB dealer was fast and during that Covid19 pandemic, the agents and mechanics went the extra miles to protect me and themselves the way it supposed to be by covering the steering and s Covid19 pandemic, the agents and mechanics went the extra miles to protect me and themselves the way it supposed to be by covering the steering and seats, including hand sanitizers. As per the recall, the job was fast and I was not able to see what they replaced because the job was so neat and precise. Base on the dealer's lay out I was able to see the technician entire work while waiting for the car. The dealer has a big glass that separate the waiting lobby to the repair site where you can see the repair while waiting for your car. They also have water,coffee machine and snacks, not to forget the courtesy car wash after any service including the recall visit. You would think since it is a recall on an older model, the car wash would not be included. Car wash was offered to me but I was in such hurry thus I declined the offer.To conclude, my whole experience was a blast. I love the service. A4B7JC More

Warranty work We had an excellent experience bringing in our car for recall/warranty work. Thanks Mike for your attention to detail. We appreciate your follow-up an We had an excellent experience bringing in our car for recall/warranty work. Thanks Mike for your attention to detail. We appreciate your follow-up and having a loaner. More

Routine maintenance The driver picked up our A6 on time. The service was handled promptly and my car was returned quickly. We are 25 miles from the dealership and all of The driver picked up our A6 on time. The service was handled promptly and my car was returned quickly. We are 25 miles from the dealership and all of this was handled in 5-6 hours. More

breaks and 31K service Traci was my service person and she was wonderful. I'm from California and I am not accustomed to being informed of the progress and estimated time o Traci was my service person and she was wonderful. I'm from California and I am not accustomed to being informed of the progress and estimated time of completion. - It was a refreshing change More

Fast, courteous, professional. Traci is an exceptional service advisor, and everyone there was incredibly nice! They performed additional service (at no charge) that should've been done -but wasn't - on service advisor, and everyone there was incredibly nice! They performed additional service (at no charge) that should've been done -but wasn't - on a previous visit to a different dealer. More

Very welcoming and friendly. Also she knew what was needed. The car was fixed and washed in 2 hours while I waited all for no charge since it was a warranty item. needed. The car was fixed and washed in 2 hours while I waited all for no charge since it was a warranty item. More

It's The Little Things Thank you so much for the incredibly courteous and efficient service you and your team have provided. I cannot tell you how much I appreciate the serv Thank you so much for the incredibly courteous and efficient service you and your team have provided. I cannot tell you how much I appreciate the service - right down to minute details, like putting the loaner car on the same radio station I was listening to in my own car. I notice things like that, and I can say with certainty it is what separates Audi and your team from any other brand and service department. More

Just purchased my Audi Q5. Tony Power, my sales person was great. He was knowledgeable, patient and very accommodating. Great experience. Car buying made simple. was great. He was knowledgeable, patient and very accommodating. Great experience. Car buying made simple. More

Our Q5 was bought in NJ but we got a recall while in Florida We got a quick appointment and the service rep, Sherrie Gameri was great. All done in 2 hours and no charge. Beautiful waiting area with clean coffee We got a quick appointment and the service rep, Sherrie Gameri was great. All done in 2 hours and no charge. Beautiful waiting area with clean coffee and snack bar. The car was als washed and vacuumed. More