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Audi Marin

San Rafael, CA

Overview
Employees
Reviews
Vehicles
4.8
351 Reviews
Welcome to Audi Marin | Serving Mill Valley, Richmond and San Francisco, CA When you visit us in San Rafael, you know your satisfaction is vital to our team, and our reputation for customer service is well-known. We sell a variety of new and used Audi models here at Audi Marin, and when you visit, you'll see each up close. With plush interior materials, impressive performance, and a sleek exterior, your next Audi A4, A5, Q3, Q5, Q6 or Q7 is waiting for you to come to take a test drive. Luxury Car Financing for Audi Vehicles in Mill Valley, Richmond and San Francisco, CA With a wealth of choices between new and used luxury vehicles, we're confident you'll make the right pick. When you do, the finance team at Audi Marin is ready to help. For any Audi A4, A5, Q3, Q5 or Q7, we have lease and auto loan options which provide quality financing terms as our team works on your behalf to provide a smooth and simple financing process that puts you behind the wheel of a new Audi soon. Quality Service & Audi Parts in San Rafael Now that you've chosen the perfect new or pre-owned Audi A4, A5, Q3, Q5 or Q7, return to our team at Audi Marin for optimum care. The vehicles in the Audi lineup are known for their longevity as much as their premium style features, and our service team in San Rafael knows it's no coincidence. We use only OEM-approved parts for high-quality support for your vehicle. If you're ready to work with a team of trained professionals, schedule your appointment with our team today.
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700 Francisco Boulevard West

San Rafael, CA

94901

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Showing 351 reviews

October 11, 2023

excellent customer service. drop off and pickup very easy. the video added to the recommended service link was very useful and a great idea to add More

by brett hansbery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Audi Marin responded

We sincerely appreciate you taking the time to share your positive experience with us. Your feedback is invaluable in helping us continually improve and provide exceptional service. Thank you for acknowledging our excellent customer service. We're delighted to hear that the drop-off and pickup were easy for you. The addition of the recommended service video is aimed at providing valuable insights, and we're glad you found it useful! Thank you again for choosing Audi Marin

October 09, 2023

The dealership provided ample communication through the buying process making the experience easy and enjoyable More

by bryan.t.lewis
Recommend Dealer
Yes
Employees Worked With
Paul Lommen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Audi Marin responded

We want to express our sincere gratitude for your positive feedback. Your satisfaction is our priority, and we're thrilled to have played a part in your exceptional experience. We're delighted to learn that our dealership's communication made the buying process easy and enjoyable for you. Thank you for choosing Audi Marin!

October 07, 2023

I love my car. They did great on putting together the financing that I'm comfortable with. More

by C.ARGENTE81
Recommend Dealer
Yes
Employees Worked With
Paul Lommen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Audi Marin responded

We want to express our sincere gratitude for your positive feedback. Your satisfaction is our priority, and we're thrilled to have played a part in your exceptional experience. Congratulations on your new car! We're pleased to hear that we could put together financing that meets your comfort level. Thank you for choosing Audi Marin, if you ever need anything don't hesitate to reach out!

October 07, 2023

veru helpful, efficient and friendly. Even though I had a reservation, there was not a loaner car available making things difficult. More

by RDKRETIRED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Roque, Gene Frank, Ryan O'Sullivan
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Nov 15, 2023 -

Audi Marin responded

We appreciate your kind words about our team's helpfulness, efficiency, and friendliness. We apologize for any inconvenience regarding the loaner car, and we'll strive to enhance our reservation system

October 07, 2023

Everyone did their best to make this purchase a positive experience. Thank you every one More

by DANIELB1154
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott sales person
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Nov 15, 2023 -

Audi Marin responded

We want to express our sincere gratitude for your positive feedback. Your satisfaction is our priority, and we're thrilled to have played a part in your exceptional experience. Thank you for acknowledging the efforts of our team. We're pleased to have made your purchase a positive experience, and your gratitude is greatly appreciated.

October 06, 2023

The staff here is very knowledgeable about their cars and and are very friendly too. More

by joeverzosa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diego
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Nov 15, 2023 -

Audi Marin responded

We want to express our sincere gratitude for your positive feedback. Your satisfaction is our priority, and we're thrilled to have played a part in your exceptional experience. Thank you for recognizing our staff's knowledge and friendliness. We're dedicated to providing a welcoming and informative environment for our customers.

October 06, 2023

Just awesome from lot attendant to service advisor to loaner manager, excellent customer service skills. Ian is awesome. More

by cso1124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian service advisor
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Nov 15, 2023 -

Audi Marin responded

We are truly grateful for your positive review and for taking the time to share your experience with us. Your satisfaction is our top priority, and we're thrilled to receive such encouraging feedback. We're thrilled that you had an awesome experience from the lot attendant to the service advisor and loaner manager. Ian is appreciative of your recognition, and we're proud to provide excellent customer service.

October 06, 2023

It’s all about how much your people are engaged and willing to help. Fifteen More

by JKASTNER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Audi Marin responded

Your acknowledgment of our team's engagement and willingness to help is truly appreciated. We'll continue to prioritize exceptional service for our customers. If you have any further comments, concerns, or suggestions, please feel free to reach out. Your trust in Audi Marin is invaluable, and we look forward to serving you with excellence in the future.

October 06, 2023

I love my car and the fact it had services paid for by the previous owner. Amy is very professional, courteous and well spoken. The technician had a telling video to accompany the repairs and the text c More

by smoezzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Audi Marin responded

We are truly grateful for your positive review and for taking the time to share your experience with us. Your satisfaction is our top priority, and we're thrilled to receive such encouraging feedback. Thank you for choosing Audi and for appreciating Amy's professionalism, courtesy, and effective communication. We're pleased that the video and communication platform enhanced your service experience.

October 06, 2023

diodnt agree that an engine mount was not part of warranty when you had the car in May before the warranty expired..An engine mount at 40k miles is just not right...And I bought the car less then a y More

by ACOPPIN
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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