Audi Lynbrook

Mustafa was an attentive and personable sales man. He took me out on numerous test drives and talked me through the positives and negatives of each car. I originally came in from Manhattan to look at th took me out on numerous test drives and talked me through the positives and negatives of each car. I originally came in from Manhattan to look at this used BMW that you had on the lot. I found the listing via web search through car gurus and ebay. (I think Mustafa actually is in charge of posting everything or running your web listings and ebay.) I liked BMW but wasn't thrilled. Mustafa listened to my critique and then helped pointed me towards a couple of different options he thought I might prefer. Subsequently, I ended up purchasing the first car he suggested to me, a great, certified 2010 Audi A6 that had everything that attracted me to the BMW and compensated for the factors that fell short for me. The only criticism I have is not of Mustafa but of his co-worker (or boss?) Joe (last name Dimissi?), the finance manager. At the end of my second visit to Lynbrook from the city, Mustafa and I sat down to negotiate a price. We were literally within $400 of a deal when Joe got involved. Joe's demeanor was instantly antagonistic, accusatory, and aggressive. He basically started yelling at me and my wife and insinuated that we were trying to pull something. Joe then insisted that Mustafa print out two pricing sheets that he claimed proved the car I was purchasing is really only for sale at $4,000 OVER THE LISTED ONLINE PRICE! The second sheet was what he would now sell it to me for ($1000 under the price Mustafa and I were at) but NOT CERTIFIED. I would like to point out there that this car was/is listed as a pre-owned certified and that Mustafa and I had been discussing the item along those lines. I informed Joe that I had not been discussing an uncertified vehicle and wasn't going to buy one. He then again insinuated how my wife and I were trying to pull something and grumbled something about $4000 marked up price. I said I'm sorry you feel that way, shook Mustafa's hand and left. Deal over. Done. I went back to NYC (ps i do not have a car, so traveling back and forth required borrowing friend's car and taking the train). A few days later, as a result of the relationship that Mustafa had built with me (and only because of this) as well as his correspondences over email and text that I considered bringing my business back to Audi Lynbrook. Again he was attentive, understanding, and informative. As a result, he and I negotiated a deal on the Audi... on one condition, that I be able to come in, sign papers, and pick up my new car as long as Joe was NOT PRESENT. Without Mustafa's work and persistence, this sale would not have happened. Mustafa picked me up from the train station (on my now third visit), took me through the car explaining everything, and guided me through the paperwork in a wonderfully expedited process. I'm thrilled with the car, and would send somebody back to you guys, but honestly only to Mustafa. If he were to leave and Joe were to remain, I would warn friends away. That all being said, thanks to Mustafa for persevering. I'm thrilled with the car. More

Mr. Molite was an exceptional dealer. He was very knowledgable about his product. He was patient and overall made me feel comfortable with my decision. A+++ knowledgable about his product. He was patient and overall made me feel comfortable with my decision. A+++ More

Every employee was extremely helpful and courteous. They Every employee was extremely helpful and courteous. They really did their best to make sure that I did not wait long, and was able to get back to wor Every employee was extremely helpful and courteous. They really did their best to make sure that I did not wait long, and was able to get back to work quickly. More

We are interested in Audi Q5. We have go in for a test drive. Joseph cerniglia is the salesperson that greet us. We finish the test drive and we get the trade in value of our car. We also ask for the best drive. Joseph cerniglia is the salesperson that greet us. We finish the test drive and we get the trade in value of our car. We also ask for the best deal that lynbrook Audi could offer on the car. We want to shop around and talk it over before we make the decision. We tell Joe " We will come back if we are ready to purchase". He flip out as soon as he hear that. He said"if u are not ready to purchase, you should say so in beginning. Don't waste my time and make me look bad in front of my manager, since we don't test drive on Sunday." He them walk away. I have number of car purchase experience. This is by far the worst. Totally unprofessional. I am so disappointed with Audi. They should hold the highest standard of customer service, due to Audi brand. It turn out to be a total opposite. More

Very happy with service. Particularly happy with the way the dealership drives a loaner to me, picks up my car and drives it to the dealer for service. It is then driven back to me and the loaner is picked the dealership drives a loaner to me, picks up my car and drives it to the dealer for service. It is then driven back to me and the loaner is picked up. Car was also washed and very clean. More

The check in process was fast, I was given a good loaner car and the service that needed to be done was fully explained to me. The employees were courteous and efficient. car and the service that needed to be done was fully explained to me. The employees were courteous and efficient. More

Matt was very helpful in keeping with our budget. He showed us several different cars to help us decide. He also spent a lot of time with us. showed us several different cars to help us decide. He also spent a lot of time with us. More

Car dropped on Thursday. No info till Saturday afternoon. Caller stated that vehicle is ready. Agreed that I will pick it up Monday morning. I came before work by 7:50AM. Paperwork was not ready, car was not Caller stated that vehicle is ready. Agreed that I will pick it up Monday morning. I came before work by 7:50AM. Paperwork was not ready, car was not washed. Rep told me that all paperwork will be emailed to me which is great. By 12:30PM I received a call from Meksut offering to come and pickup my car????? More

Very honest and professional staff. Initial communication was via internet. They answered all the questions and provided a very competitive bid. Upon face to face meeting, the staff was extremely friendly, a was via internet. They answered all the questions and provided a very competitive bid. Upon face to face meeting, the staff was extremely friendly, and trustworthy. Gave an excellent final price and made sure I left with the car the same day. Would definitely work with them again. Efficient, honest, reliable. More

I showed up early for my appointment. Roxanne had just walked in, although she did not have a moment to gather herself or get a cup of coffee, she was very pleasant and helpful, dug right in and set me up walked in, although she did not have a moment to gather herself or get a cup of coffee, she was very pleasant and helpful, dug right in and set me up. Thank you Roxanne. More