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Audi Lubbock

Lubbock, TX

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168 Reviews

1949 W Loop 289

Lubbock, TX

79403

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168 Reviews of Audi Lubbock

September 25, 2020

Great people to work with. They were helpful with getting the car I really want! And they got rid of my car from Reagor Dykes. More

by vkang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leroy, Orlando, Mike
Sep 25, 2020 -

Audi Lubbock responded

Thank you for your time and feedback. We are delighted to hear that your shopping experience with us was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.

September 24, 2020

Thanks to Orlando Estrada at Audi of Lubbock, I was able to get back on the road and get home in a timely manner. Orlando and his team quickly diagnosed my car's problem (too much oil), get it fixed and ge More

by Rick H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
none
Sep 25, 2020 -

Audi Lubbock responded

Rick, thank you for your time and feedback. We are delighted to hear that you are completely satisfied with your experience with Orlando. That is our #1 goal! Please feel free to contact us for any of your vehicle service needs. We would be happy to help!

September 06, 2020

Orlando Estrada Is the the guy to go to if you need any kind of help a the Dealership very kind of not nice dealership very kind of not nice and professional More

by Haviv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Orlando Estrada
Sep 08, 2020 -

Audi Lubbock responded

Haviv, thank you for the wonderful feedback! Your satisfaction is our goal, and we are happy to hear you experienced exceptional service from our associates! We look forward to serving your automotive needs in the future.

August 28, 2020

In my case, I was purchasing from afar, so I needed a sales person that was willing to answer my many questions and take endless pictures. And James Overton answered the call. He got back to me right a More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Overton and Jason Byford
Sep 02, 2020 -

Audi Lubbock responded

Mark, on behalf of everyone here, thank you for your feedback in this 5-Star review! We are glad your needs were met and that Jason and James were such a great help.

August 19, 2020

Unequivocally the BEST service department in West Texas. Orlando and his team are thorough, informative, meet deadlines and provide red carpet treatment for us. 10 stars!!!!!!!! More

by Kelly Tomasini (public figure/celebrity customer)
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Orlando- Service department
Aug 20, 2020 -

Audi Lubbock responded

Kelly, we are thrilled to hear about your positive experience. Our entire dealership takes great pride in providing the best possible experience and Orlando will be thrilled to hear your kind words.

August 16, 2020

Orlando Estrada was very helpful and friendly. He was also extremely thorough and knowledgeable. He took care of all my needs in a very professional manor. More

by jeffkitten
Recommend Dealer
Yes
Employees Worked With
Orlando Estrada
Aug 20, 2020 -

Audi Lubbock responded

Jeff, thank you for your time and your kind review. We are pleased to hear that Orlando was able to help you find the perfect vehicle to meet your needs. We look forward to seeing you again when your new car is ready for its first service!

August 12, 2020

Orlando Estrada and his team always takes care of us when we visit Audi of Lubbock! Service has been good! This was our first oil change and it was another good visit! More

by Tonya Ramon
Recommend Dealer
Yes
Employees Worked With
Orlando Estrada
Aug 12, 2020 -

Audi Lubbock responded

Tonya, thank you for your very kind review. We are pleased to hear that your vehicle service experience with Orlando was so positive. We look forward to seeing you again when it is time for your next service.

August 07, 2020

Everything from the GM to the make ready specialist was fantastic to work with. My sales specialist, Matt Islas was very knowledgeable and patient. He worked his tail off to coordinate a very smooth proces More

by Stacy D
Recommend Dealer
Yes
Employees Worked With
Ryan Jama, Matt Islas, Mr. Tijerina, Jeff Tinnel
Aug 12, 2020 -

Audi Lubbock responded

Stacy, thank you for the wonderful feedback! Your satisfaction is our goal, and we are happy to hear you experienced exceptional service from our associates! Please contact us when your new vehicle is ready for its first service. We would be happy to help!

August 04, 2020

Great place to buy a car! The sales team is friendly and is well educated on the vehicles they sell. It’s a no-pressure buying experience. Chris Ramos helped us out and he did a phenomenal job of showing us More

by Annie.davis323
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Tijerina
Aug 12, 2020 -

Audi Lubbock responded

Annie, we appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that Chris took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future.

July 25, 2020

Orlando Estrada has always taken care of us! He is Always very professional, but at the same time makes us feel at home when we visit Audi of Lubbock! Our service has always been taken care of very quickly a More

by Tonya Ramon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Orlando Estrada
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