I was very close to finalizing a purchase with this dealership and had already involved my bank, provided my credit information, and was fully prepared to move forward. The experience took a very disappointing turn when i asked General Manager Chris Diaz if they would be willing to meet me halfway on approximately $8,000 in add-on charges. Within 10 minutes of asking that question, I was told the vehicle had suddenly been "sold". What makes this especially concerning is that at no point prior to that moment was i ever informed that there was another interested buyer, that there was urgency, or that I needed to place a deposit to secure the vehicle. There was no indication whatsoever that the vehicle was at risk of being sold. The timing of being told the vehicle was sold immediately after questioning the add-ons felt extremely questionable and unprofessional. Additionally, I was initially told that I could not finance through my own bank, which is not typical and raised concerns from the beginning. I would have expected a much higher of professionalism ... especially from a General Manager at an Audi dealership. When I previously purchased my Audi from an Audi dealership in Atlanta, the experience was completely different. I felt valued as a customer, and the process was transparent and respectful. This experience, unfortunately, was the opposite. I was a serious buyer , ready to move forward, and instead felt dismissed the moment I asked reasonable questions. I would strongly encourage others to ask detailed questions upfront and proceed with caution, especially when dealing with Mr. Diaz.

Everyone whom I encountered at the dealership was extremely helpful, knowledgeable, friendly and a pleasure to work with. I enjoyed my time working with Michael, Sergey and Eddie. Each one made my time at the dealership most enjoyable while purchasing my second Audi Q7.

I don’t recommend this dealership. I worked with Reagan Brown and his manager Leroy Gonzales for over two weeks to purchase a vehicle out of state. Agreed on the price, sent insurance cards, drivers license, agreed to send a cashiers check overnight, jumped through all of the hoops—hours and hours wasted to buy the car from out of state. As we’re ready to mail the cash in full payment and have the car shipped, they sold it to someone else. Very much a “used car lot” vibe. Completely unprofessional. Run away from this dealership. No recomiendo este concesionario. Trabajé con Reagan Brown y su gerente Leroy Gonzales durante más de dos semanas para comprar un vehículo fuera del estado. Acordamos el precio, enviamos las tarjetas de seguro, la licencia de conducir, aceptamos enviar un cheque de caja de la noche a la mañana, saltamos todos los aros: horas y horas desperdiciadas para comprar el automóvil fuera del estado. Como estamos listos para enviar el dinero en efectivo con el pago total y enviar el automóvil, se lo vendieron a otra persona. En gran medida una vibra de "lote de autos usados". Completamente poco profesional. Huye de este concesionario.

Caleb Lee the finance manager was a pleasure to work with! He was cordial and professional!

I just purchased my 2nd Audi Q5 from Audi Lubbock & had a WONDERFUL experience!! From my salesmen Matthew & Eddie to the finance mgr Caleb Lee, it was great!! And Matthew delivered my new Q5 Sportback directly to me! I definitely recommend this dealership & these professionals!

I love my 2022 Audi q8, I appreciated Caleb Lee(finance manager) he was so much fun to work with. He answered all of my questions while remaining professional. I had the best car buying experience at Audi Lubbock! I will refer my friends and family to Audi Lubbock.