Audi Hawthorne

Inflated pricing Yesterday, I visited the dealership and requested a lease quote on a vehicle. The quote I was given was much higher than I anticipated. This mornin Yesterday, I visited the dealership and requested a lease quote on a vehicle. The quote I was given was much higher than I anticipated. This morning I went online and to my amazement, found a promotional offer for the same vehicle. Now as we all know, the monthly promotional price doesn't include a whole host of fees. So, I totaled up all the fees and then amortized them over the length of the lease. The number I came up with was well over $100 less per month than the quote I received. I am a firm believer in the capitalist system, but I find it disturbing that at no time was I made aware of the special offer that was being run. That I blame on the salesman. The price quote I received; I blame that on the general manager. I was really hoping to do business with Hawthorne, but I don't think it is going to happen. Not a good experience. More

Good buying car experience with friendly sale person It was really good to make deal with Rafael. We got all help and information we requested and we were get clear explanation about our options. Finally It was really good to make deal with Rafael. We got all help and information we requested and we were get clear explanation about our options. Finally, we got car which we wanted for reasonable rate. More

Way to go Kurt!!! Kurt is a really humble and was always ready to help me out. He went above and beyond to help me get rates I was looking for. Also, Naveen was really Kurt is a really humble and was always ready to help me out. He went above and beyond to help me get rates I was looking for. Also, Naveen was really helpful in picking up a vehicle for my budget and my specifications. I fell in love with the car the first time I saw it. Thanks Naveen and Kurt! You guys have been great!! More

Great from day 1. I purchased my SQ5 last year and brought my car in for its first oil change. It has been nothing but great since day 1. Quick service, prompt, and hel I purchased my SQ5 last year and brought my car in for its first oil change. It has been nothing but great since day 1. Quick service, prompt, and helpful. Dont hesitate using the dealer. Service department is the best.Joanna and Tim are the best. More

New SQ5 Buying a new vehicle is your second most important investment besides ones home. I had the opportunity to deal with 3 Audi dealerships and it starts w Buying a new vehicle is your second most important investment besides ones home. I had the opportunity to deal with 3 Audi dealerships and it starts with initial request for more information and follow-up emails. It became quite evident very quickly that Rafael Rosario and Audi Hawthorne was the one I wanted to deal with. I knew the vehicle I wanted and Rafael was my specialist to walk us through from test drive to negotiation to pickup. It was easy, with little stress. Would recommend to all! Kurt Hughes was my finance manager. Very easy to deal with, no pressure in introducing service recommendations, pleasure to talk to. Luis Gutierrez was our tech specialist. OMG, these vehicles are loaded with so much that you need a Masters Degree. Luis has that!! He has the patience and went through the entire vehicle. Granted, you are not going to know all but he told us often he was an email away and anytime can come back with questions. I am taking him up on that! Audi, car really sells itself but its the men and woman inside that make the real difference. Thank you to all!! More

Best Tech review ever I have never had a car with so many features before but Luis took the time to really do a thorough job. I left with the knowledge of how to operate m I have never had a car with so many features before but Luis took the time to really do a thorough job. I left with the knowledge of how to operate most of the features I use everyday and have been able to reinforce as I read thru the owners manual. He graciously answered all my questions and gave me the time to figure out things for myself as well. More

Class and professionalism From the moment I walked into the dealership to the moment I drove off with my new car, I was made to feel important and that my business was valued. From the moment I walked into the dealership to the moment I drove off with my new car, I was made to feel important and that my business was valued. Each individual I worked with demonstrated outstanding professionalism and enthusiasm for the car and my interests. I would highly recommend this dealership to anyone interested in quality service and an easy sales process. More

New car purchase We went to Audi Hawthorne to just look at all wheel options before winter and walked out with a new car. Rafael quickly identified what i wanted out o We went to Audi Hawthorne to just look at all wheel options before winter and walked out with a new car. Rafael quickly identified what i wanted out of a vehicle and saved me time by telling me not to bother with test driving certain models. I am busy and appreciated the speedy service. He valued our time and was very knowledgeable. I definitely felt like he was on our side during the process and was committed to making sure we left happy. The whole team seemed excited for us and were pleasant to work with. More

Excellent car-buying experience We purchased an Audi A4 from Audi Hawthorne on May 31st and received the car on July 26th. From the moment we entered the dealership the service we r We purchased an Audi A4 from Audi Hawthorne on May 31st and received the car on July 26th. From the moment we entered the dealership the service we received was excellent. We worked primarily with Rafael Rosario, with assistance from Lindsay Wolff when Rafael was called away. Both salesmen were attentive, patient and knowledgeable. Rafael listened carefully to what I was looking for, and that is exactly what he showed me - there were no high-pressure sales techniques. He was well-informed about the car's features and very patient with any questions I had. Lindsay led us through the paperwork involved with purchasing the car and, again, was patient and knowledgeable. Rafael kept in contact with us throughout the waiting period and ushered us through the process of picking up the car when it arrived. His attitude throughout the entire process was professional, positive and accommodating. He was truly a pleasure to work with. Luis Gutierrez gave me a tutorial about the car's features. His presentation was professional and very clear. He was extremely patient and made me feel like he would take whatever time was necessary to make sure I understood the car's features. He gave me his contact information and assured me that he was available to answer any questions I have going forward. George (I'm sorry but I didn't catch his last name) cleaned the car before we left the dearlership and offered tips on taking good care of it. Overall, I have to say this was the best car buying experience I've ever had! I would certainly recommend this dealership. More

It was a very simple Pleasant Buying experiance. Working with Sebastian made the puchase of my First Audi very Pleasant. He is very knowledgable about the different Models and the New Technology Thes Working with Sebastian made the puchase of my First Audi very Pleasant. He is very knowledgable about the different Models and the New Technology These Cars have. He Took me on a Test Drive and explained the different options. The Audi SQ5 is by far the best car I have ever driven. He Then Let me take my Time choosing the Color. As it turned out I Picked the red which was in the showroom and the First car He Showed me. I Was 100% satisfied. Walter G. More