Audi Hawthorne

Audi Hawthorne - Fantastic If you are looking for an Audi or wanted one but never visited a dealership, you owe it to yourself to pay Audi Hawthorne a visit. Super clean, frie If you are looking for an Audi or wanted one but never visited a dealership, you owe it to yourself to pay Audi Hawthorne a visit. Super clean, friendly, large showroom with impeccable service. More

Fantastic Miguel was fantastic to work with. He helped me understand the different options available and get me in the car I wanted. He managed the closing proc Miguel was fantastic to work with. He helped me understand the different options available and get me in the car I wanted. He managed the closing process really efficiently; I was at the dealership for less than an hour to finalize the delivery. His explanation of the car's interface was thorough and easy to understand. I'd highly recommend Miguel. More

This was my 6th Audi purchase in the past 5 years and I had not gone to this dealer for any of the prior 5, the other 5 were all excellent experiences. This was not . Had a terrible experience at this dea had not gone to this dealer for any of the prior 5, the other 5 were all excellent experiences. This was not . Had a terrible experience at this dealership. They are all about trying to get as much money out of me as they possibly could. The real problem was with the person doing the financing.(didn’t catch his name) I negotiated a deal on the car and mentioned to Jason my sales rep that I was applying for a mortgage and could not have a problem with my credit reports being hit more than once. When I sat down with the finance person he had no idea of anything and what price I negotiated. He put down the full sticker price, about $3k more than what was agreed on. He had already taken the liberty of hitting my credit report trying to get me the longest extension of a pay period as possible before I even sat down with him and told me I qualified for a 72 month finance on a $40k car for 6.5% and said sign here and we are done. I was like what? I had called and told Jason my sales rep prior to coming in that I was coming in with a $15k check as a down payment and wanted to finance over 3 years. But this finance guy had already did everything. Sure enough everything had to be redone. The agreed price was honored and I financed 22k over 4 years with Audi financial with the idea of prepaying and at just 5%. Sure enough my credit was hit 3 times by the time this was all done reducing my credit score just enough costing me about $720 a year over 30 yearS in my mortgage. as someone who had purchased 6 Audi’s in the prior 5 years I called and emailed to complain and this fell on deaf ears with both the dealership and Audi USA. Needless to say, this will probably be my last Audi as this experience was too bad to rebound from. At the end of it all I think the mistakes were done on purpose to try to get as much out of me as possible as the manager did not seem too concerned. They did fix it but I had to look over everything several times to make sure everything was correct as multiple errors were all in their favor. I think even the original finance company was booked to get some sort of a concession from. Maybe a point on the financing or maybe something else. Either way I can not recommend this dealership. In the past I dealt with classic and Mohegan lake and both were excellent with the cars. It looks like Jason has moved from sales to finance, he was my sales rep. Nice guy but did a bad job communicating with the finance person I worked with. More

Seamless perfection From my first contact with Sebastian Montengero at Audi Hawthorne to the delivery of my new car the process was smooth sailing all the way with no sur From my first contact with Sebastian Montengero at Audi Hawthorne to the delivery of my new car the process was smooth sailing all the way with no surprises. This is how all car buying experiences should be. Sebastian is professional, courteous, and knowledgable and made this purchase an A+++ experience from start to finish. More

5 stars to this amazing Audi salesperson. He made our experience enjoyable and easy. A+++. He was knowledgeable, professional, polite and genuine. Loved the dealership as well. experience enjoyable and easy. A+++. He was knowledgeable, professional, polite and genuine. Loved the dealership as well. More

Audi Experience Sebastian was the best. From the minute we walked in to the delivery of the car he was an expert in answering all questions and saw to our every needs Sebastian was the best. From the minute we walked in to the delivery of the car he was an expert in answering all questions and saw to our every needs. I love, love my car with all its heels and whistles. Thanks Sebastian More

Excellent Car Buying Experience with Lindsay I started my initial request online and received contact with Lindsay. When I went to the beautiful state of the art dealership in Hawthorne I was gre I started my initial request online and received contact with Lindsay. When I went to the beautiful state of the art dealership in Hawthorne I was greeted by Lindsay and he was ready to take me for test rides for different cars. After I settled on the car I wanted Lindsay was upfront and honest about the car and made me feel confident in my purchase decision. So far I’m very happy with my purchase and will definitely go back to Audi Hawthorne when I decide I want a new car. I plan on referring friends to Lindsay when they’re ready More

Professional, Courteous, Flexible. I just purchased an A3 from Aniello at Audi Hawthorne. He worked with me over the last 2 weeks on the phone and through e-mail to answer all of my qu I just purchased an A3 from Aniello at Audi Hawthorne. He worked with me over the last 2 weeks on the phone and through e-mail to answer all of my questions and make sure I was purchasing the right vehicle for me. The entire process was professional but also relaxed at the same time. I couldn't be happier about the car and the service at Audi Hawthorne. Go into Audi Hawthorne and ask for Aniello, you'll thank yourself later. More

Professional and seamless I had a wonderful experience purchasing a car with Rafael Rosario. He was professional and s Informative. Rafael has terrific follow up skills and g I had a wonderful experience purchasing a car with Rafael Rosario. He was professional and s Informative. Rafael has terrific follow up skills and great communication. More

Inflated pricing Yesterday, I visited the dealership and requested a lease quote on a vehicle. The quote I was given was much higher than I anticipated. This mornin Yesterday, I visited the dealership and requested a lease quote on a vehicle. The quote I was given was much higher than I anticipated. This morning I went online and to my amazement, found a promotional offer for the same vehicle. Now as we all know, the monthly promotional price doesn't include a whole host of fees. So, I totaled up all the fees and then amortized them over the length of the lease. The number I came up with was well over $100 less per month than the quote I received. I am a firm believer in the capitalist system, but I find it disturbing that at no time was I made aware of the special offer that was being run. That I blame on the salesman. The price quote I received; I blame that on the general manager. I was really hoping to do business with Hawthorne, but I don't think it is going to happen. Not a good experience. More