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Audi Fort Washington
Fort Washington, PA
264 Reviews
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264 Reviews of Audi Fort Washington
May 04, 2022
I have been an Audi owner for over 11 years spanning three different Audi’s with Audi Fort Washington and have continually been disappointed at the quality of service and handling of service issues at t three different Audi’s with Audi Fort Washington and have continually been disappointed at the quality of service and handling of service issues at this dealership. Ever since they have moved to Fort Washington this dealer has made too many service maintenance mistakes and what makes it frustrating is that they are not accountable and continually push back with excuses. I will be taking my business elsewhere as this dealer clearly does not value long-term Audi owners. I could go on and rant citing several frustrating encounters with the Service Advisor and Service Manager. It has become more prevalent when our Audi was out of warranty. Be sure to familiarize yourself with warranty coverages and make sure they don’t take you down a path of incessant troubleshooting charges to confirm issues leading to a simple diagnosis but costly repairs. Clearly some of their service technicians lack experience. A ‘new’ Audi owner would not even question this so long as parts and labor are covered under warranty, but owners should not be taken down that path with no recourse feeling I was taken advantage of. The final issue was the fact that you didn’t even apologize or acknowledge the inconvenience to me when I had to come back to the dealer the next day so that my coolant level could be topped off to proper level after replacing the water pump. Really disappointed Audi Fort Washington! More
by moobuzz
Employees Worked With
Matt Chromiak, Willow Grove Service
April 27, 2022
As a 1st time Audi buyer, I would like to say that you have made a customer for LIFE. Alex and I the gentleman from document signing (I think it was John, but I could be wrong) are class acts. I had to go have made a customer for LIFE. Alex and I the gentleman from document signing (I think it was John, but I could be wrong) are class acts. I had to go to service for a bulb replacement the day after and had the pleasure of having Saul as my rep. Once again, I wasn't disappointed with the level of service. Kudos to all involved. More
by Jamilspop
Employees Worked With
Alex
April 27, 2022
Audi Fort Washington made my first luxury car buying experience a special one. I had many questions going in and they were all answered. I genuinely felt that everyone who assisted me valued me as a cus experience a special one. I had many questions going in and they were all answered. I genuinely felt that everyone who assisted me valued me as a customer. There are many Audi dealers to choose from in the area. I would recommend Audi Fort Washington as the first place to stop if you are looking for a dealer that treats their customers respectfully, fairly and honestly. More
by Lou R
Employees Worked With
Antonella Sicilia
April 24, 2022
Beautiful place and exceptional personnel who seem dedicated to always find ways to make the consumer at ease and satisfied. Our time at the dealership went pretty quickly while our questions and requ dedicated to always find ways to make the consumer at ease and satisfied. Our time at the dealership went pretty quickly while our questions and requests were promptly answered and fulfilled. More
by onogost622
Employees Worked With
Alex Lerman, Bill Share, Ryan Stern, Brad Jeffery, Robert Young, Tuan Nguyen, Jinal Patel, Greg Haraway
April 17, 2022
Was planning on purchasing a used 2007 Porsche Boxster, I was told when I spoke with a all center they will work with me on price, To my surprise , I was not able to get 1$ off the price of the vehicle, Alex was told when I spoke with a all center they will work with me on price, To my surprise , I was not able to get 1$ off the price of the vehicle, Alex explained the system to me, Very nice young man, I hope in the near future they have a price adjustment, Thanks Alex... More
by Wallace Coons
Employees Worked With
Alex
March 26, 2022
Although dropping off a car for service can sometimes be stressful, the overall care and support from the service team at Audi Ft. Washington is excellent! You know that you’re in good hands! Susan, Sol and stressful, the overall care and support from the service team at Audi Ft. Washington is excellent! You know that you’re in good hands! Susan, Sol and team make all the difference. More
by TPav
Employees Worked With
Susan Stafford
March 12, 2022
I am handicapped and Ms. Choi made everything smooth and care free. She suggested an inspection and tire rotation which I did to avoid another trip in 6 weeks and made sur Choi made everything smooth and care free. She suggested an inspection and tire rotation which I did to avoid another trip in 6 weeks and made sure the valet was available at good times. Service was exceptional by the technician and the service video was a great way to review the repairs made. More
by kyelee1952
Employees Worked With
Ms. Choi
March 03, 2022
Unfortunately, car could not be fixed, so enter the “Buy Back”, which cost me money (in taxes) because I no longer had a trade on my next vehicle. The courtesy coupon only applied to an Audi purchase. Whi Back”, which cost me money (in taxes) because I no longer had a trade on my next vehicle. The courtesy coupon only applied to an Audi purchase. Which initially, I was willing to do, despite my bad experience to that point. No inventory there or anywhere else, of what I was interested in and could afford. Needless to say, I didn’t stay in the Audi family very long. Good luck and continued success. BTW, Susan is top-notch and very polite, courteous and professional. More
by junkmail8070
Employees Worked With
Susan Safford
