Audi Fort Washington

Excellent customer service and facilities. Very knowledgeable staff who are courteous and attentive. I highly recommend Audi Fort Washington. Very knowledgeable staff who are courteous and attentive. I highly recommend Audi Fort Washington. More

From the time the service door went up and being greeted by a person with the clipboard asking for my cards. They had my loaner car ready for me and out the door I went. Received a text with the mechanic ex by a person with the clipboard asking for my cards. They had my loaner car ready for me and out the door I went. Received a text with the mechanic explaining the underneath of the car. Then a phone call came telling me the car was done. Returned my loaner and was sent to this wonderful woman who processed my bill. It’s always a pleasure doing business with Audi and I tell everybody about you. More

Prompt,efficient,problem solver,comforting & highly professional.Very clean atmosphere.Pleasant staff.Well informed system & Susan was just five star, 100% professional. professional.Very clean atmosphere.Pleasant staff.Well informed system & Susan was just five star, 100% professional. More

I travel from New Jersey to have my call serviced at Audi FW. The people are very service oriented, and they take pride in providing excellent maintenance of my A8L. I trust the Holman name. Beautiful facili FW. The people are very service oriented, and they take pride in providing excellent maintenance of my A8L. I trust the Holman name. Beautiful facility as well More

I’ve been an Audi customer for many years but the professionalism, overall service and efficiency of Audi Fort Washington, was the best I have experienced. A big THANK YOU to the team especially duri professionalism, overall service and efficiency of Audi Fort Washington, was the best I have experienced. A big THANK YOU to the team especially during a difficult time in the industry. More

I have purchased a few new luxury vehicles but never an Audi. The best experience ever! From beginning to end! Alex and the financial officer were excellent. They were informative and easy to work with. T Audi. The best experience ever! From beginning to end! Alex and the financial officer were excellent. They were informative and easy to work with. The entire team at the dealership were friendly and accommodating. More

Last week I brought our 2018 Audi A4 in for a recall. Our Service Rep. Mike K. has always been awesome. My issue is with the "Loaner Vehicle" policy. The Loaner Representative asked me for my insurance c Our Service Rep. Mike K. has always been awesome. My issue is with the "Loaner Vehicle" policy. The Loaner Representative asked me for my insurance card and a Credit Card. I asked "why a credit card?" and she said its a new policy started 6 weeks ago. I give her my credit card and they put a $200 hold on it which sounded reasonable to me (bad decision on my part). The Loaner Rep. and I do a walk around the loaner noting and damage. There was right front end damage that she previously noted and I pointed out some lower bumper damage which she photographed. Second mistake was I didn't pay attention to the wheels. I drove the car home and parked it in my driveway. The car sat there until the next day when I retuned it. We're talking about maybe 30 miles and 14 hours of having the loaner. As they "check in" the loaner she pointed out a small wheel scratch (maybe 1.5 inches). I explained that I was nowhere near a curb and barely drove the loaner, the damage must have been there from a previous driver. The Service Manager came and inspected the wheel and insisted it was fresh damage. I guess they receive special training on the aluminum aging process. Anyway later that day I get a call that the repair would $150 out of my $200 credit card hold. I called the Service Manager (got voice mail) to challenge the charge and requested pictures of the damaged wheel. No call back and no pictures. Lessons learned that day: 1. Thoroughly inspect your Loaner and photograph, 2. Don't allow any hold on your credit card, It's worth noting that I have always had a positive experience at Audi Fort Washington, especially with the professionalism and knowledge of my Service Rep. Mike K. but this recent experience has me questioning my future service needs. More

Bill was great, very helpful through decision making process of trim levels. Finance staff was exceptional as well, no nonsense. process of trim levels. Finance staff was exceptional as well, no nonsense. More

I have purchased many cars in my life but I have never had the warm friendly, no pressure experience before!! I can’t say enough accolades about everyone I came in contact with from the receptionist, sale had the warm friendly, no pressure experience before!! I can’t say enough accolades about everyone I came in contact with from the receptionist, salesmen, and finance office. I adore Victor Rivera!!! He walked me through EVERYTHING from car features, comparisons between the models, competition prices, service, warranty, etc etc. He kept me abreast of the status of the sale from start to finish. I truly may never buy a car from anywhere else!!! As I tell my friends with Audis, I finally drank the kool-aid!!! I see the light and I had to have one too!!!!! More

Everything about this dealership from the service staff to the customer service rep to the person who washed the car was exemplary. I've been to other luxury dealerships and this one surpassed them in eve to the customer service rep to the person who washed the car was exemplary. I've been to other luxury dealerships and this one surpassed them in every way. Thank you so much for treating me like royalty!!! This is the ONLY place I will take my car!!! More