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Audi Fort Washington
Fort Washington, PA
264 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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264 Reviews of Audi Fort Washington
January 15, 2023
I’ve had 5 Audis and have had them serviced at a few different dealers. Audi Fort Washington is HANDS DOWN the best service department in the Philadelphia area. Easy to schedule, drop off and work is do different dealers. Audi Fort Washington is HANDS DOWN the best service department in the Philadelphia area. Easy to schedule, drop off and work is done to the highest standard. I literally go out of my way to have my A6 serviced here…they’re seriously that good! More
by T M Kraft
Employees Worked With
Matt Chromiak, Mike Kerstetter
December 28, 2022
Not the closest dealership to me, but it is worth the extra time to get the best service. I would recommend this dealership to anyone looking for honest, reputable service. extra time to get the best service. I would recommend this dealership to anyone looking for honest, reputable service. More
by allengerace
Employees Worked With
Sebastian Olsson
December 21, 2022
Everything is set up to make your appointment go as easy as possibleand I was treated very well. as possibleand I was treated very well. More
by tom
Employees Worked With
Ryan Tran, Chris Middleton Ryan gave me a tour of a SQ5 while I waited and I ended up buying one through Chris, Willow Grove Service
December 15, 2022
Everyone was kind, welcoming and the process was simple and easy to understand. I got to take home my new vehicle within a few hours after I came in. I am very pleased! and easy to understand. I got to take home my new vehicle within a few hours after I came in. I am very pleased! More
by Stephanie.adams1979
Employees Worked With
Yaw Bonsu, Judith King
December 01, 2022
MY RS5 is my 3rd Audi I have used Audi Dealerships in Philadelphia,Baltimore and Washington DC, Audi Fort Washington is the Best of the bunch in delivering an excellent customer service experience. My Au Philadelphia,Baltimore and Washington DC, Audi Fort Washington is the Best of the bunch in delivering an excellent customer service experience. My Audi guy Deren Thach exceeded my expectations and delivered an excellent service experience Audi FW has my loyalty for life. More
by patches
Employees Worked With
Deren Thach
November 25, 2022
It was nearly impossible to reach a person in the service department. My car was estimated to be ready at 3 PM and at 4:20. I tried to reach my service advisor or any service advisor. I kept getting a record department. My car was estimated to be ready at 3 PM and at 4:20. I tried to reach my service advisor or any service advisor. I kept getting a recorded message. It was helpful to have a loaner car. More
by noizmkr
Employees Worked With
Mike Kerstetter has not worked there in quite a long time
November 10, 2022
Service and communication was great from the time I got there and being greeted by someone at the entrance to the time I return to pick up my car. They had my loaner car ready for me lined up so no wait at there and being greeted by someone at the entrance to the time I return to pick up my car. They had my loaner car ready for me lined up so no wait at all. Received a video text with the mechanic explaining status of tires, brakes, etc. It’s always a great doing business with Audi Fort washington. Thank you!!. More
by fnrosado
Employees Worked With
Deren Thach
September 05, 2022
We took our Q7 in for a recall service maintenance and ended up with an Audi Presense issue. The dealership realized it was their fault for not fixing this issue in the first place and had to fix the prob ended up with an Audi Presense issue. The dealership realized it was their fault for not fixing this issue in the first place and had to fix the problem. Took them five days to make sure everything was working properly but the customer service team was less than stellar. Waste of time and money for a problem that was caused by the dealership. They also drove the car 50 miles to test drive and make sure the issue was rectified which is fine but I was never reimbursed for the gas (and on the other hand, if you take a loaner from them and don’t top off the gas, you get charged $7 / gallon). I then asked to speak with the service manager and was never contacted again. More
by 46631
Employees Worked With
Deren Thach
