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Audi Coral Springs - Service Center

Coral Springs, FL

4.8
1,794 Reviews
Call Service Center (954) 509-8960

1,794 Reviews of Audi Coral Springs - Service Center

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November 07, 2024

Very disappointed and loyal client lost. I was swindled by Audi Coral Springs into a pull ahead deal which was not honored. I was charged for expenses that the dealer committed to cover. Lon More

by ANA11
Recommend Dealer
No
Employees Worked With
Brendan Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Bartholomew
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Audi Coral Springs responded

Thank you for sharing your concerns with us, Ana! I want to start by acknowledging how frustrating and disappointing this situation must be for you, especially given your long history with Audi Coral Springs. We take all feedback seriously, and it’s clear that your experience didn’t meet the high standards we strive to provide. I understand from your messages that you were expecting Audi Coral Springs to handle the remaining balances on your previous lease, as has been the case in past lease pull-ahead deals. We sincerely regret that this expectation was not met in the way you anticipated. In reviewing the situation thoroughly, I see that there were discussions regarding the coverage of your previous vehicle’s expenses, but there were no formal agreements in writing to waive all outstanding liabilities from your prior lease, which created confusion. While we did offer to cover certain costs as a goodwill gesture, such as the $663 tax-in payment and a $500 waiver on your final statement, I understand that these measures did not fully address your concerns. We deeply value your loyalty over the years, and I want to assure you that our intention has always been to act in good faith. We understand that your expectations were based on previous experiences, and we regret that the communication this time did not align with those expectations. I also recognize that the conversations with Audi Financial Services and the information from your acquaintances have only compounded your frustration. Please know that we are committed to ensuring that all of our clients feel heard and respected.While we may not be able to change the terms of the agreement that was signed, we are always willing to have an open dialogue to explore possible resolutions and work together towards a fair outcome. Again, I’m sorry that your recent experience with Audi Coral Springs has led to disappointment, and I appreciate the opportunity to address your concerns. We truly value your business and hope we can regain your trust. Please don’t hesitate to reach out if you’d like to discuss this further or if there’s anything else I can assist you with. Brendan Smith

November 07, 2024

Service was on time and completed when promised. Showroom was clean and orderly. Thank you. More

by BETH4999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda something
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Nov 08, 2024 -

Audi Coral Springs responded

Thank you for this kind feedback, Beth!

November 07, 2024

Service was very satisfied thank to Steve that personally took the time to informed and guide me through the process. More

by MELBERTPRESIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Audi Coral Springs responded

We appreciate your positive feedback, Melbert!

November 06, 2024

Steve Meyer in service is always the best. I have used him for more years than I care to mention, on all of my Audis. You can count on him to get it right. More

by snsinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Audi Coral Springs responded

Thank you for this generous review, S!

November 06, 2024

Had bubble in tire. They had to get one from Miami. Thankfully I had the tire protection plan. Cost me $25. More

by Veal123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Audi Coral Springs responded

We appreciate your kind feedback, V!

November 05, 2024

Audi Coral Springs is always there for you! Great dealership that values its customers and makes them feel like family! More

by bsmith80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bret Macy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Audi Coral Springs responded

Thank you for this kind review, B!

November 05, 2024

Car was met immediately and my service manager was available as well . Dealership is clean and comfortable. More

by LDWPHD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Audi Coral Springs responded

We appreciate your generous review, L!

November 02, 2024

Had car issue q5 2023 and drove to dealer without /appointment- Steve at service took control right away - identified issue with service tech and replaced part I less than 2 hours was on my way / cus More

by GARYBRENNAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Audi Coral Springs responded

Thank you for this pleasant review, Gary!

November 02, 2024

Everybody was very attentive, professional, and courteous always a pleasure whenever I bring my car in for service More

by RPASSAGGIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luan Nuriu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Guida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giancarlo Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luana Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Audi Coral Springs responded

Thank you for this kind feedback, R!

November 02, 2024

Very professional and knowledgeable staff. Polite an thorough. Erika was great in explaining how to use all features. More

by laurademilt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Bartholomew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Audi Coral Springs responded

We appreciate your wonderful feedback, Laura!

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