Audi Coral Springs

After 40 years of buying and leasing a multitude of various luxury vehicles I felt my experience today at Audi Coral Springs made it necessary to write this review. My two Audi car leases were ending i various luxury vehicles I felt my experience today at Audi Coral Springs made it necessary to write this review. My two Audi car leases were ending in 7 weeks so I was making arrangements to follow the lease-end turn in process. My full intention was to lease my new replacement vehicles from a different car brand dealership. Then I was introduced to Erika Bartholomew, lease end specialist. What a superstar! She immediately proved to be synonymous with the true epitome of customer service in the retail car industry!! Friendly, knowledgeable, respectful, thorough, attentive and sincere are words that quickly come to mind when I mention her name. Needless to say, Erika and Team Audi Coral Springs are the reasons I ended my day at the dealership leasing two new 2024 Audi vehicles. Also, a special thanks to Taryn Pember, finance manager, for her patience while answering all my questions and making the financial portion of the lease agreements extremely painless! As a sidebar notation …..after we finalized the leases late this evening I gave Erika the business card of the salesperson from the other car brand dealership where I planned to lease my new cars and asked her to place it in the trash can near her desk. Rob M More

Excellent. Clean and organized and the staff is very friendly and responsive. Have been going here for years. Clean and organized and the staff is very friendly and responsive. Have been going here for years. More

Steve was great! My car had a malfunction and had to be towed in. Communication was great throughout. They arranged for a loaner the next day and diagnosed another is My car had a malfunction and had to be towed in. Communication was great throughout. They arranged for a loaner the next day and diagnosed another issue during the original repair, which they fixed as well. It really doesn't get much easier. More

Everything went smoothly. I was there for routine maintenance. I have no other comments today. I was there for routine maintenance. I have no other comments today. More

Awesome as always i have been getting my Audi's serviced there since 2010 and it is always best in class. there since 2010 and it is always best in class. More

Nigel was great. Took care of the seamless dropoff of the car at my house and explained everything well and quickly! Took care of the seamless dropoff of the car at my house and explained everything well and quickly! More

Erika was a pleasure to deal with. Very professional in all aspects of the car buying process. I would recommend going to see her if you’re in the market for a new car Very professional in all aspects of the car buying process. I would recommend going to see her if you’re in the market for a new car More

Upgraded the MMI which lost my settings - key user disappeared and I could only log in as a guest. I called and asked the reception to connect me to a service agent and she said they were all busy an disappeared and I could only log in as a guest. I called and asked the reception to connect me to a service agent and she said they were all busy and they would have to call me back. Never head from anyone for a full work day. I finally had to drive over there - the svc agent said we don't do that - drive out front and ask them for someone to fix this A nice fellow worked on it for 25 minutes trying to change the pin did not work (which I had tried at home unsuccessfully many times). Finally he completely initialized the user (from the vin #). I am giving a very poor rating as when I have to spend over an hour (travel time) for service and then another hour to return because something is messed up I am not a happy camper. More

Once sale was completed can’t get a hold of sales person or dealership to answer simple questions. Not a good approach to customer service. or dealership to answer simple questions. Not a good approach to customer service. More

I have bought 4 cars thru this dealership and have always been pleased with the interaction w their staff from sales to service - a relaxed pleasant atmosphere been pleased with the interaction w their staff from sales to service - a relaxed pleasant atmosphere More