Audi Calabasas

Factory update repair Relatively minor recall fix but experience was completely seamless and smooth. Rafael was very nice and made sure I had a brand new loaner. My car w Relatively minor recall fix but experience was completely seamless and smooth. Rafael was very nice and made sure I had a brand new loaner. My car was clean as a whistle when I picked it up. Curious though why I have to write twenty five words to complete this survey to get it submitted. More

15K checkup Much better than the last time. No one told me that there was much more work to be done, like there was last time, when it was terrible Much better than the last time. No one told me that there was much more work to be done, like there was last time, when it was terrible More

Top shelf I thought I was going to wait for my Audi service. Instead they promptly gave me a brand new Audi Q7 to replace my driving experience with my Q7 and I thought I was going to wait for my Audi service. Instead they promptly gave me a brand new Audi Q7 to replace my driving experience with my Q7 and sent me on my way. A few hours later they followed up by phone and text the job was done but no hurry to bring back the loaner. Top Shelf More

20,000 mile brought car in at 7:30 am got a like loaner vehicle, car was done and washed by 12 noon great timely job! Will be back in 10,000 miles brought car in at 7:30 am got a like loaner vehicle, car was done and washed by 12 noon great timely job! Will be back in 10,000 miles More

My best Audi service experience yet. They got me in promptly. Greeted me promptly. Were informative. Offered a loaner. They were great and I have had many bad experiences at other Aud They got me in promptly. Greeted me promptly. Were informative. Offered a loaner. They were great and I have had many bad experiences at other Audi Dealers. This place has their act together. More

First Class Service This is the 6th Audi I have leased during the last 15 years and a major reason I keep leasing Audi’s is because the service is always exceptional. I This is the 6th Audi I have leased during the last 15 years and a major reason I keep leasing Audi’s is because the service is always exceptional. I can’t recall ever having anything to complain about. More

Great service Lyndsey went above and beyond to make sure that I had a very expedient service and great customer experience. Can highly recommend this location to ot Lyndsey went above and beyond to make sure that I had a very expedient service and great customer experience. Can highly recommend this location to others. More

Quick & Easy I wanted to take the time to write a review because this place honestly deserved it. I came in on a Thursday needing to ask questions. I had just go I wanted to take the time to write a review because this place honestly deserved it. I came in on a Thursday needing to ask questions. I had just gotten my first lease three years ago and it was time for me to either trade up or turn it in. I was not exactly sure how the process worked so I was like "Let me go ask so I know my options." I came in, and first person I ran into was Michael M. He was sitting in his desk and he approaches me, asking me if I needed any help to which I accepted. I had told him I was maybe thinking of buying out my car or maybe leasing depending how much the new lease would be. He was like "Okay, what do you look for in a car or do you have anything specific you want to see?" I told him what I was looking for and he quickly told me to come check out the kind of vehicles they had to offer he felt would most suit me. And then he proceeded to ask me if I wanted to go test drive some of them. We ended up trying a few cars but he nailed it with the first one we tried. We end up going back inside, and he laid out all my options whether I decide to buy out my old lease or get a new car I was interested. The one thing I do want to recognize is how thorough he was. He took the time to cover the breakdown of what I am being what or would be charged, plus he wasn't pushy at all. I've gone to dealers where you feel the sales people are just trying to make a sale and pushing their agenda on you. The whole time, he was very courteous and receptive to my concerns. Needless to say, he ended up giving me a better deal than they originally told me and I walked out with a new car with a less of a payment - in less than two hours. I am amazed at how fast these people work. You get in, you get out. I don't know about any of you but if I am in a dealer for more than a few hours, I'll end up leaving. We spent more time going over my options and trying out vehicles than actually going thru the paperwork. Everyone here was so kind and made me feel appreciated as a customer. Carl, the guy who helped me with my payment, also very courteous. Forgive me but I do not remember the general managers name however, this guy even got me a free sweater for having to wait on finance to finish up the paperwork. I thought I got good service at the first dealer I went to get my lease on the Audi I traded in, I got excellent service here. I hope someone reads this and recognizes these people for their customer service. Thank you. I'm definitely recommending this place to my friends and family in the future. More

Awesome Always easy to get in and out. the team is able to accommodate and work around my schedule. Although labor is a bit expensive :) - the work is complet Always easy to get in and out. the team is able to accommodate and work around my schedule. Although labor is a bit expensive :) - the work is completed well! More

Service Appointment Dropped off my car for service with John and the whole experience was a breeze. He was friendly and efficient. I explained I needed a loaner car to ta Dropped off my car for service with John and the whole experience was a breeze. He was friendly and efficient. I explained I needed a loaner car to take my son to the pediatrician that day and that was accommodated without a problem! My car was ready when promised. Couldn't ask for better service. Thanks John! More