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Audi Bedford

Cleveland, OH

4.9
191 Reviews
Call Dealership (440) 232-4700

19400 Rockside Road

Cleveland, OH

44125

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191 Reviews of Audi Bedford

April 15, 2023

Mike Hulgin was our Audi Brand Specialist at Audi Bedford. He did an excellent job serving us, and thoroughly explained everything in the vehicle. We are very happy with the vehicle we purchased. More

by ckysela
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Hulgin, Sean Weaver
Report | Print
May 19, 2023 -

Audi Bedford responded

Thank you for taking the time to share your 5-star experience with us! We're thrilled that our Sales Team here at Audi Bedford provided exceptional service and thoroughly explained everything about your new vehicle. We strive to ensure that our customers feel confident and satisfied with their purchases, and we're delighted to know that you are happy with the vehicle you chose. We appreciate your trust in us and look forward to continuing to provide you with excellent service in the future.

April 04, 2023

Overall a great experience. Our sales person listened to.what we wanted and didn't try to sell us anything else. More

by Jcola05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy
Report | Print
Apr 04, 2023 -

Audi Bedford responded

We are glad you enjoyed a great experience working with our Sales Team at Audi Bedford. Thank you for your positive review and for trusting us with your purchasing needs. We are here if you need any further assistance.

April 01, 2023

My sales professional was excellent. Expedient, knowledgeable & helpful. The finance mgr was quick. Getting all the data on a memory stick instead of paper More

by Jim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Report | Print
Apr 03, 2023 -

Audi Bedford responded

Hello Jim, we are honored to receive this excellent 5-star review. It makes us very pleased to learn that our Sales Team was able to assist you in a timely manner. Thank you for highlighting how they were able to simplify this process by using a data stick instead of doing a paper transaction as well. We look forward to assisting you in the future here at Audi Bedford.

March 31, 2023

I have been here before and it was the same as before which was good. More

by JMester
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Marson
Report | Print
Apr 01, 2023 -

Audi Bedford responded

Hello, thank you for giving us this perfect 5-star review. It makes us pleased to learn that you had a positive experience here at Audi Bedford. We appreciate your business and hope you continue to visit us for your future auto-related needs.

March 25, 2023

I e used the service dept since moving from Seattle. It made sense to find my new Lease here also since I was so happy with service. Andy was my salesman and did not disappoint. More

by Pkfoltz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy
Report | Print
Mar 26, 2023 -

Audi Bedford responded

Hello and thank you for your excellent review. We hope you continue to choose Audi Bedford for all your further auto-related needs.

April 11, 2022

Bought a Corvette in December too cold to Tinker with, March warms up a little bit and find out I have locking lug nuts no key in the car. Salesman tells me it's a local trade-in but when I call with the More

by jimmyc45690
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
w woods
Report | Print
Apr 12, 2022 -

Audi Bedford responded

Thank you for sharing this feedback. Please contact our Customer Service Team at (440) 232-4700 so that we may discuss this further.

March 25, 2022

Just had my car serviced. Horrible experience. No personal contact regarding cost. Everything is done digitally sent to you on your mobile phone. Initial estimate that was sen More

by leanslodge
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Weaver
Report | Print
Mar 25, 2022 -

Audi Bedford responded

Hello, Thank you for sharing your review. If you would like to discuss your feedback regarding your recent service experience, please feel free to reach out to me with your contact information. I look forward to connecting with you. Best regards, George McCarley General Manager Audi Bedford gmccarley@penskeautomotive.com

Mar 25, 2022 -

leanslodge responded

Diane schmidt 216-390-8196 Feel free to call me if you are truly interested

Mar 26, 2022 -

leanslodge responded

Sorry if this is a second email. Not sure if the one I sent directly to your email at the dealership went through and I wanted to make sure you received. You contacted me as a result of a review that I put on the auto dealer website. I did email back to you that you could contact me if you were interested. I do want to have a conversation with you in addition to my dissatisfaction over how my service call was handled yesterday, I’m reviewing my invoice and I noticed that on page 2 of this invoice there are five items that are under the recommended not done/declined service. The only service that I declined when I was speaking with Anthony Ravida was my rear brakes at $1100. There’s also declined service for front brakes, front wiper blades, washer concern and steering concern. None of these items were ever discussed with me or declined services by me. I’m concerned about the item that says steering concern. Is this a safety issue with my car.? I find it very interesting that it’s on my invoice that I declined service on something that was never discussed with me. I received someone else’s inspection results with the list of their recommended repairs and when I questioned Anthony about it he said oh you got the wrong one. None of that needs to be done. All we need to worry about is your back brakes and that’s when I question the cost and he said $1100 and I declined that service so please call me I expect a call from you 216-390-8196 and I want to address the steering concern issue. There’s no way I would’ve paid $110 for wiper blades, if asked and I’m not quite sure what the washer concern is at a cost of $74.20? So please give me a call I want to discuss this item that’s on this invoice with you and whether or not the steering concern with a cost to repair of over $600 is a safety issue with my car. 216-390-8196 Diane Schmidt

February 16, 2022

They have always been helpful and professional. I have been a loyal customer since my first Audi purchase in 2001. I have purchased 4 cars from them and will continue to use them for my auto needs. More

by smorg50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben, Jeff
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Feb 16, 2022 -

Audi Bedford responded

We appreciate your input. Thank you so much for being one of our valued guests here at Audi Bedford. We look forward to your next visit!

February 11, 2022

Always friendly, clean, willing to help. They took the snacks away. That was very sad More

by dcodney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony
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Feb 11, 2022 -

Audi Bedford responded

Thank you for the great review! We are happy to know that you had a positive experience with us, and if there is anything else we can do for you, please let us know of Audi Bedford.

February 11, 2022

No BS and a high level of service. Never felt taken advantage of. Excellent experience! More

by Goat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Feb 11, 2022 -

Audi Bedford responded

Thank you for your positive feedback! At Audi Bedford, our staff always strives to provide you with an excellent and professional experience to assist with any of your Audi needs.

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