Audi Bedford

I had my A4 2.8Q towed to Audi as Mr.Tire said it was overheated and dangerous to drive, on a Saturday! Fred Backer service personnel called Monday morning (8:30 am) and said they could not get the car t overheated and dangerous to drive, on a Saturday! Fred Backer service personnel called Monday morning (8:30 am) and said they could not get the car to overheat, instead needed a cam gasket replacement and would take couple of days! Wednesday morning, got a call from them that the car is ready for pickup. I called the service personnel's extension, got no answer. So I showed up at Fred Backer to pick up the car. They made me pay $1500 for this out of which 10 hours was labor! The mileage in/out was 103129/103131. To top it off, the car was not in the lot nor anywhere near Fred Baker! They could not even get hold of Chris and when they finally did, they told me oh he is on a test drive, will take 5 - 10 minutes. Some of the personnel had some 'this is not right' expression on their faces. I waited for almost 45 minutes until he got back. The guy parked the car, got out did not say anything and went in. I got in my car only to smell a stinking cigarette smoke :( And 10 more miles added on to the car and deep scrathes on the hood that make the paint come off! Did not expect this from Fred-Baker. Where had my car been? I have had the same work done before and takes 3 hours and not more than $500! I had called Audi before to ask how much it would cost and they infact had qouted $500! What were those additional labor hours for? My water pump was replaced by the same people less than a year ago, so was still covered under warranty. More

I work in the automotive world so I see the in's and out's of dealers on a daily basis. I had a working relationship before I walked in to Fred Baker, which is one of the reasons I when here for my new out's of dealers on a daily basis. I had a working relationship before I walked in to Fred Baker, which is one of the reasons I when here for my new car. I felt I was treated fairly and I bought the exact car I wanted at the price I wanted. I also received the exact number I wanted on my trade. Wrapped up the sale all in one morning. I did have an issue with service in the past, however, that service manager is no longer working there...problem fixed. More

The WORST SEFVICE DEPARTMENT. OVERCHARDED and took advantage. Charged me almost 2K for a minor sevice and "brake work". Terra Clean is a rip off to improve MPG but I have gotten lower gas mileage si advantage. Charged me almost 2K for a minor sevice and "brake work". Terra Clean is a rip off to improve MPG but I have gotten lower gas mileage since service! Jack is one of the most unattentive and unfocused serviec reps I have ever come across. I wanted a general service 65K and my bill was almost two thosand dollars and (don't forget the 10% off.!) I will not waste one more dollar at these IDIOT service department. I would rather dirve 120miles to Columbus to Midwestern Auto Group! Fred Baker should fire the people who make it the WORST SERVICE DEPARTMENT!!!! More

We dealt with Stoddard Imported Cars for over 25 years-but after Chuck sold his dealership it went down hill and we switched over to Fred Baker AUdi. I have presently leased our second audi from Fre years-but after Chuck sold his dealership it went down hill and we switched over to Fred Baker AUdi. I have presently leased our second audi from Fred Baker and plan on replacing our other audi this winter again from Fred Baker. More