Audi Bedford

I never write bad or negative reviews for anyone but i think this Audi Dealership deserves one. First of all if you want to buy a car from this dealership make sure you take a print out of all the specs t think this Audi Dealership deserves one. First of all if you want to buy a car from this dealership make sure you take a print out of all the specs they put up on their website. Make sure the weather is good and go over each and every feature on the car before you make up your mind.They will add a lot of bells and whistles in the description of the car and make you pay for that price and once the car is out of the dealership the sales guy , sales manager and the general manager will not care a dime for you. Not to forget when you are leaving the dealership they will ask you for a 10/10 rating in the email for their service. The audi i bought was supposed to have supercharged badge, Audi connect for 6 months and above all the sales man was supposed to go over every feature of the car and functions before getting us out of there. But none of the above happened. Audi connect was only for new cars unfortunately but since i bought a year old car my car didn't have it.Well why did you advertise it or tell me it was active for 6 months? Oh i just want to get the car out of the door so you can be my scapegoat. And above that , the finance guy probably didn't even bother hearing where to ship my title and paperwork because i specifically gave him my correct address since i was moving . Oh you know what? he was so busy trying to sell the wheel protection , paint protection , seat protection , tire protection and other protections that he hardly knew what he was doing . Because on the copies he gave to me the shipping address was clearly legible and written down . So why did my title go to a location where i dont live anymore. Why wasnt the message passed on to the shipping clerk. Thats the simplest of his job he could do. Ah well. How can he do that if he is busy selling third party products and doesnt care for the customer. The moment they got the check its over. I own a Merc and a BMW. Also a Harley.. my BMW is the third one i own. I have never ever ever faced this customer service from any of the dealerships. As the saying goes Customer is God. Which is true because we are the ones who spread the word and make consumer confidence a great motive for sales. When something was on the sticker or the internet and that feature was not delivered on the vehicle all the above dealerships or companies made sure they honored their sticker and also made sure i was very happy making me and my family and friends go back to the same dealership.If you do not trust what i wrote please do read my other reviews and experiences with other dealerships i had. I am sorry Bedford Audi but you deserve a 2/10 as my rating... 1 is for Coffee and the other 1 point is because you gave a full tank of gas ( which everyone does). Thank You but no thanks i will never come back to your dealership and make sure none from my family or friends will go there. More

Al Royal, the sales associate, was friendly. There were some spots on the hood of the vehicle that I decided to purchase. I didn't notice them all. Since I signed the paperwork already and they didn't offe some spots on the hood of the vehicle that I decided to purchase. I didn't notice them all. Since I signed the paperwork already and they didn't offer any warranty for the vehicle, they could have told me that it was the condition of the vehicle that I agreed to purchase. Al noticed the spots and talked to his boss. To make the long story short, they fixed the hood, offered me a loaner vehicle during that time. I didn't have to pay anything for the loaner vehicle or the bodyshop work. More

These guys do not fix cars if your car is out of warranty, they mend them so you have to come back. I had an experience recently where I took my car in for exhaust service and they bent the exhaust warranty, they mend them so you have to come back. I had an experience recently where I took my car in for exhaust service and they bent the exhaust pipe and caused me to get another pipe fixed. I haggled with them that it wasn't like that when I brought it in and they would barely even listen. I live 2.4 miles from this location and decided to take my car to Sunnyside Audi in Brunswick. I used to go to Sunnyside when I lived closer and tried to switch to Audi Bedford, but the inconvenience of the traveling to the other side of town out ways customer service and quality of work. Go to Willoughby or Brunswick Audi dealerships. More

Went in to look at the Audi A4. Had the title to our truck and the checkbook and were ready to make a deal. Salesperson was arrogant and acted like he was doing us a favor talking to us. He even took a truck and the checkbook and were ready to make a deal. Salesperson was arrogant and acted like he was doing us a favor talking to us. He even took a personal phone call during a test drive. He expected us to pay list, saying they sold their cars all over the world. My husband asked why there were so many sitting in the parking lot then. We ended up going across the street and buying an Acura. More

My spouse and I were internet searching for a safe, reliable and affordable car for our daughter who will soon turn 16. We thought we had found the perfect vehicle at Bedford Audi,and after a day or t reliable and affordable car for our daughter who will soon turn 16. We thought we had found the perfect vehicle at Bedford Audi,and after a day or two of conversation we decided to purchase the car sight unseen (due to the distance from our home to the dealership) and placed a $500 deposit on the vehicle (which was required by the dealership)to insure that the car would not be sold (we also offered to wire the total amount to the dealership and were told that wasn't necessary). You can imagine our surprise when we called to make arrangements to pick up our daughter's gift and finally get a copy of our purchase agreement (the finance lady had put us off all day), we were told that car had just been sold and the "manager" had approved the transaction as customers "in front" of sales people were more valuable and told that we were out of luck. My advice to those of you considering working with Bedford Audi is to choose another dealership or at the very least not shop their on-line inventory as they do not honor agreements made over the telephone even with deposit. We've known others to refer to car salesmen as "snakes" and assume if their lips are moving, they're lying, but thankfully before our experience with Bedford Audi, we can say we've never experienced such under-handed, unprofessional, dishonest behavior from a business, car dealership or otherwise. Consumers beware! More

Recently Fred Baker Audi has been changed to Audi Bedford and it has definetley changed for the better. They are expanding their showroom and service area. I bought a used Audi from them and they have neve and it has definetley changed for the better. They are expanding their showroom and service area. I bought a used Audi from them and they have never Disappointed. Nick (who I bought the car from) is always very helpful and will answer any question I have. He is willing to take the time out that no other Dealership or Sales Employee is willing to. John is an amazing service advisor. When I took my car in he went over everything they would do for it. I took my car in at 9am for a 105,000 Mile Service (Yes Audi's are very dependable) and it was done at 11am on a Saturday. I was treated with a brand new loaner car. I was treated like first class there. Whenever I take my car in he also makes sure to call me whenever he finds something that wasnt't in the original quote which I appreciate immensely so I don't come back with things that I didnt ask to be completed. Audi Bedford has treated me like family and thats why I will continue to come back there month after month and year after year. Audi Bedford you have a customer for life!! Thanks for all that you guys do for me!!!! More

This dealership is absolutley great! I recently bought a 2007 Audi A6 and they came and delivered it to the house. Nick explained everything very well to me because it came with Navigation and lots of othe 2007 Audi A6 and they came and delivered it to the house. Nick explained everything very well to me because it came with Navigation and lots of other cool features. The car was just serviced with new brakes when I got it and Nick went above and beyond to make my experience great! HIGHLY RECOMMENDED!!!!!!! More

I purchased a pre-owned Audi A6 from Fred Baker in spite of the rude sales staff. Big mistake. Got the vehicle home and discovered the muffler was damaged and needed complete replacement. Manager said I of the rude sales staff. Big mistake. Got the vehicle home and discovered the muffler was damaged and needed complete replacement. Manager said I was out-of-luck and was very arrogant - a simple "I'm sorry there's nothing I can do" would have sufficed. Call me a wide-eyed optimist but I expect better from a high-end dealership. Not recommended, there are plenty of other Audi dealers in the area where you can take your business. More

My experience at Fred Baker Audi was not positive; waited several minutes for a sales associate who was arrogant, unhelpful, seemed very unorganized and did not know the prices for the vehicles on the lot. I several minutes for a sales associate who was arrogant, unhelpful, seemed very unorganized and did not know the prices for the vehicles on the lot. I actually went to Fred Baker first, what a mistake, I will not go back. Acted as if they did not want my business. Thankfully, I went to Sunnyside Audi and received far better service and attention. More

While I ultimately did not purchase an Audi, dealing with this dealership was very professional. They have been quick to respond and discuss some of the ratings I found on this site. It enabled me to have this dealership was very professional. They have been quick to respond and discuss some of the ratings I found on this site. It enabled me to have a candid conversation. Additional leadership from Fred Baker chimed in and had I bought an Audi, they had at least moved themself to the front of the list. More