Audi Atlanta

I purchased my Audi from Jim Ellis Audi, and I have to give credit where it's due—the sales team was excellent. The buying experience was smooth, professional, and enjoyable. Unfortunately, my experien give credit where it's due—the sales team was excellent. The buying experience was smooth, professional, and enjoyable. Unfortunately, my experience with the service department has been the complete opposite. I have been trying to get information about my warranty for four straight days and have been unable to get a response from anyone. My vehicle is approaching its four-year warranty expiration, so this is not a minor issue. Another disappointment is the loaner vehicle situation. During the sales process, loaner cars were presented as a benefit of owning the vehicle and servicing it there. In reality, loaners are nearly impossible to get. If they have any available at all, it seems like there may only be one, and I've never been able to secure one when needed. The contrast between the excellent sales experience and the poor service experience is frustrating. Audi owners expect a premium ownership experience, and the service department has fallen well short of that expectation. More

Bernardo is a true professional. Straight shooter- speaks directly to questions- no nonsense. Will continue to buy cars from him and Audi Atlanta for a long time to come. Also gave m Straight shooter- speaks directly to questions- no nonsense. Will continue to buy cars from him and Audi Atlanta for a long time to come. Also gave me a great deal- significantly better than Audi Marietta where I had purchased my previous Audi. Sales manager and finance manager were excellent and easy to work with. More

I recently purchased my third Audi from Jim Ellis Audi Atlanta. I can’t say enough good things about the staff there, everyone was patient, respectful, and genuinely cared about helping me. I had absolut Atlanta. I can’t say enough good things about the staff there, everyone was patient, respectful, and genuinely cared about helping me. I had absolutely amazing purchasing car experience with their General Sales Manager Mike Pham and my sales advisor Bernardo Ibarra. They were kind, professional, and made everything smooth and stress-free, they went above and beyond to make sure I am happy with my new car. Thank you to both for your outstanding care to me. I highly recommend Audi Atlanta and staff to anyone looking for top-quality service!. More

Daryl "Do-it-right" is deserving of a 5-star rating. Thank you for your assistance, fair pricing, and helpful 'can do' attitude. The best car purchasing experience I've ever had. Josh was also incredi Thank you for your assistance, fair pricing, and helpful 'can do' attitude. The best car purchasing experience I've ever had. Josh was also incredibly helpful and took the time to explain some of the complexities with the new interfaces. Much appreciated! You both worked so well together to make this a great experience. Thank you! More

Everything very well no complaints very knowledgeable about the car would buy again and recommend about the car would buy again and recommend More

This is my third Audi, and even as a lease buyout, it became one of my best experiences thanks entirely to Chris Lam and Lee Andreica. Chris was extraordinary: his attention to detail, his follow‑through became one of my best experiences thanks entirely to Chris Lam and Lee Andreica. Chris was extraordinary: his attention to detail, his follow‑through, and the way he genuinely looked out for me made all the difference. When I ran into major issues with my original lender, Chris immediately stepped in and connected me with Lee. Lee was incredible. His knowledge, professionalism, and efficiency were on full display. He secured my financing within 24 hours and made the entire process seamless. I should have gone through Audi from the start. Chris and Lee exemplify what true customer care looks like, and they’re a big part of why this is my third Audi. An exceptional team at an exceptional dealership! More