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Audi Asheville

Asheville, NC

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265 Reviews

621 Brevard Rd

Asheville, NC

28806

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265 Reviews of Audi Asheville

May 12, 2017

AC problem Rapid response. AC problem seemed to be related to having back seats down an hot air from trunk. They also did a software upgrade without having to re More

by ddhowe44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Douglas Urban
May 08, 2017

Great people to deal with this was my 7th Audi that I bought here in Asheville, as always great people to deal with, professional and know their stuff. Everyone from reception More

by RPH367
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Woodard , James Lordman, Charlie Schieren
May 02, 2017

Quality experience start to finish! Deanna was my salesperson. She was extremely knowledgeable about the features of the new vehicles on the lot. I test drove the new 2018 A% coupe an More

by SCOTT89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Marino, James Lordman, Deanna Marino
May 02, 2017

New A4 all road WE were cmpletely satisfied with Mark in the sales department. he is professional and very knowledgeable about the Audi brand. We will come back to hi More

by BROADUSB
Recommend Dealer
Yes
Employees Worked With
Mark Kaye, Douglas Urban, Charlie Schieren, Joel Smith
May 01, 2017

Quick and Helpful Purchased my very first vehicle from here and the process was quick and easy. Very helpful with a comfortable atmosphere. Highly recommended to anyone More

by Fuji
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Lordman, Jenny Prudhomme
April 30, 2017

Service Department tends toward incompetent The Service department lacked the requisite expertise to credibly advise and perform mechanical repairs on my Audi S-4. After spending a substantial More

by JIMMCNICHOLS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Douglas Urban
May 08, 2017 -

Audi Asheville responded

Thank you for taking the time to provide us with this feedback. The frustration you encountered due to having several mechanical issues is understandable. The camshaft adjuster issue after the clutch repair was not related to the initial repair performed. Replacement of the parts was recommended during the first visit and declined. We are committed to providing high quality customer service and we are disappointed that you such a frustrating experience.

April 30, 2017

10,000 mile service on 2017 Q-5 As usual, Doug is the best....in/out always no worries...Doug always remembers me and I know when it is done it will be done right!!! More

by DTWEDELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Douglas Urban
April 30, 2017

No question, Audi service is the best Audi customer service is just excellent. Thanks to Douglas Urban & the Audi service dept staff for excellent analysis, and maintenance support, & crea More

by DReep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Douglas Urban
April 25, 2017

35,000 mile service on 2013 Audi Allroad Every service experience has been positive. We buy our Audi vehicles in Asheville because of their great service department. Zac and Brittany always t More

by ANGIBROWN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zac Elkins
April 19, 2017

Purchase of new Audi A3 e-tron Sales staff was very helpful and accommodating as we navigated our way through the EV & hybrid vehicles of 2017 before clearly seeing that the Audi e- More

by jeremyschewe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Kaye, Deanna Marino
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