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Athens BMW

Athens, GA

4.5
327 Reviews

3040 Atlanta Hwy

Athens, GA

30606

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Showing 327 reviews

January 17, 2023

The sales experience at Athens BMW is top notch. They do everything right! Willie, Joe, and Dakota were a dream to work with! More

by mollyrnobles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dakota, Willie , Joe Coleman, Joey Floyd, Christina Bouknecht, Octavi Justin, Jeff Socha
Jan 17, 2023 -

Athens BMW responded

Thanks for your review! It's amazing to hear that Willie, Joe, and Dakota were wonderful to work with. We appreciate the feedback here at Athens BMW! Enjoy the ride.

January 03, 2023

All tasks were completed as requested. Difficulty getting responses from Service Advisor. Had to resort to Service Manager who took care of everything. Time will tell if repairs are perm More

by Jim
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J Kahn
Jan 03, 2023 -

Athens BMW responded

Thank you so much for the 5-star review, Jim. We are happy to see that our management team was able to provide you with excellent service. Thanks again for choosing Athens BMW and we will see you next time!

December 23, 2022

Service dept. is great. My BMWs are old but I still service them at dealership, mostly because of Matt Grainger. He is very knowledgeable, courteous and extremely More

by Przybyla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Grainger in
Dec 27, 2022 -

Athens BMW responded

Thanks for leaving Athens BMW a review and giving a shoutout to Matt! It's wonderful to hear that he was knowledgeable and courteous. Regarding your final comment, I would be happy to take your call if you would like to speak with me about any concerns. Thank you, Willie James - General Sales Manager - (706) 549-5340 ext. 200

November 30, 2022

Jovan was very helpful and I appreciated his keeping me informed as I waited for car. More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jovon Hawkins
Dec 01, 2022 -

Athens BMW responded

Brenda, we are so happy to hear that Jovan ensured you had a 5-star service experience at Athens BMW! Thank you, and take care!

November 17, 2022

Excellent service and attention to detail Great dealership and customer service. Our vehicle is in good hands More

by ugabev1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Swaim
Nov 17, 2022 -

Athens BMW responded

It was our pleasure to serve you! Thank you for the excellent review and for trusting Athens BMW with your vehicle's care! Have a great day and we hope to see you again down the road.

October 30, 2022

Can't say it was a good experience. Granted I have aftermarket parts and they're not required to work on it. Went in for an alignment with them not being able to complete because of sei More

by blue.collar84
Recommend Dealer
No
Employees Worked With
Jovon
Oct 31, 2022 -

Athens BMW responded

I am so sorry to hear that your experience did not go as hoped and that your vehicle is in need of additional service. Our goal is to deliver high-quality care at a fair cost, and it's very disappointing to see that we've left the wrong impression. I'd like to step in to better understand what occurred and see if there is any way we can make things right. If you are willing, please send me an email when you are available. Thank you, Jonathan Kahn - Service Manager - jonathan.kahn@athensbmw.com

September 01, 2022

Terry was the best! !! So helpful, patient snd very knowledgeable!! Made everything smooth snd easy!! Even went back the next day for help snd he jumped right in !! More

by karcampbell79
Friendliness
Recommend Dealer
Yes
Employees Worked With
Terry Hosier
Sep 02, 2022 -

Athens BMW responded

Thank you for the review! We're happy that Terry was patient, helpful, and nice to work with. See you next time here at Athens BMW!

August 09, 2022

My first time to visit Athens BMW. Great service. David was very professional and the cat was finished when promised. More

by Jason.kilgore13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Tidwell
Aug 09, 2022 -

Athens BMW responded

Thank you for the great review, Jason! We are thrilled to hear that you had a successful service experience working with David. Drive safely, and we hope to see you back again at Athens BMW!

August 08, 2022

Mr. Matt Granger was simply outstanding during our recent visit to the Service Shop at Athens BMW. I arrived without an appointment as my 335i hard-top convertible was malfunctioning. Matt accepted my car an More

by robinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Granger
Aug 08, 2022 -

Athens BMW responded

Robinson, thank you for the great review! We are so glad to hear that you had a successful service experience working with Matt and the Athens BMW team. Drive safely, and we hope to see you back again down the road!

August 06, 2022

Mr. Bembry represented our purchase from Athens BMW. He was always willing to work out the differences and get the deal closer to something that we could accept and feel good about. The service was a 10 an More

by karlton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antoine Bembry
Aug 08, 2022 -

Athens BMW responded

Thank you for taking the time to review us! We are so glad to hear that you had a successful purchase experience working with the Athens BMW team. Drive safely, and we hope to see you back again down the road!