Great sales Department. The finance department is deceitful and has no moral compass at all. Buyer beware

This has been by far the best car buying experience I’ve encountered. We were welcomed in and taken care of in every aspect of the deal. Even with the hiccups the sales manager and finance faced with getting us a good structure, they pushed for me and in the end everyone was happy. I will refer any and everyone I know to Athens BMW from here on out. I really thank this team that made it happen for us meaning the way I needed it done. Barry( the salesman) and Richie( sales manager) has really shaped how I will purchase BMWs in the future in a positive way. Very knowable! Everyone was patient, willing, informed, and respectful! You want a BMW and want to work with a team that has your best interest at heart all while still selling, ATHENS BMW is the place to go and ask for Barry.

Dedicated, dependable, and determined. Reminder sent in appropriate time Appointments appointment made with ease I had a friend to pick me up for lunch ofter I dropped my car off. I enjoyed my lunch and time to socialize I live in another city but, I bring my car to Athens for service. I received a call from Brian to let me know my car was washed and ready for pick up, it was perfect timing. Upon my arrival my car was washed and ready. My check out was easy and I was on my way. Now about Brian, he’s respectable, courteous, friendly, honest and professional. He’s a role model not for just this car company but for all companies. Thank you Brian May God bless you.

The Service Department was friendly and knowledgeable. The diagnosis report on my issue was very thorough and included a detailed video of the problem. Unfortunately, my third party extended warranty (Alpha) did not cover the defect of the mechanical failure of the component although it is a known design defect in material that fails due to thermal cycling. I would recommend this dealership and the Service Department without hesitation The warranty company would not receive my endorsement. Also, BMW, as a manufacturer, should acknowledge the design defect that has a class action lawsuit pending and cover at least some of the cost of the $3000 repair so the dealerships can make the repair without the large repair costs. Athens BMW still gets 4 1/2 stars. If my right front tire had not been low when I picked up my vehicle it would be 5 stars.

Excellent service and great time in and out. Very courteous and friendly. Refreshments was excellent also.

I am extremely disappointed with my experience purchasing a Certified Pre-Owned BMW from Athens BMW. I purchased the vehicle sight unseen, trusting BMW’s Certified Pre-Owned inspection process and the dealership’s representation of the vehicle. The car had only approximately 8,500 miles when I purchased it. After driving it only about 1,500 miles, I had the tires inspected and learned that the front tires measure just 3 mm of tread while the rear tires are at 5 mm. For a vehicle sold as Certified Pre-Owned with such low mileage, I did not expect to be facing the cost of replacing tires so soon. I contacted Athens BMW hoping they would stand behind the vehicle they sold, but they declined to replace the tires or offer any meaningful assistance. To make matters worse, I was also charged miscellaneous fees that were not clearly explained during the purchase process. It wasn’t until I had to reschedule the transaction and specifically asked for an explanation of the charges that I received any clarification. I believe these fees should have been fully disclosed and explained upfront, not only after I questioned them. I now have to spend at least $1,400 to replace a minimum of two tires—an expense I never anticipated so shortly after purchasing a low-mileage CPO vehicle. I chose a BMW Certified Pre-Owned vehicle because I believed it represented a higher standard of quality, transparency, and inspection. Unfortunately, this experience has left me questioning both the thoroughness of the CPO inspection and the dealership’s commitment to honest customer service. I would encourage anyone considering purchasing a vehicle sight unseen to carefully review every fee, ask detailed questions before signing, and have the vehicle independently inspected immediately upon delivery rather than relying solely on the Certified Pre-Owned designation.