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Arrow Ford Inc.
Abilene, TX
463 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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463 Reviews of Arrow Ford Inc.
May 05, 2023
I bought the Ram 1500 used with every warranty possible. Within 2 weeks of purchase, the starter failed. Arrow replaced the starter and returned the vehicle. A loud “clunk” sound started coming from the new Within 2 weeks of purchase, the starter failed. Arrow replaced the starter and returned the vehicle. A loud “clunk” sound started coming from the new starter when starting the vehicle. They then replaced the starter a second time. The sound has not gone away to date. After an additional few weeks, I found several other issues cropping up. The battery reserve is less than 20 minutes. This should have been covered under the warranty that Arrow provides. I also had some form of shifting of the frame/suspension started in the rear end (at least that is what 2 other shops in town told me the day after I picked up the truck). There was a code in the computer (U1286 I think) as well. I was unable to fill the vehicle with fuel because the filler neck had dirt behind one of the doors supposedly. I spoke with a sales manager after posting a poor review on Google in regard to the service I received. An agreement was made at the time that they would look at the truck and provide me with a rental car at no cost if I removed the Google review. I agreed to give them another chance and removed the review. I received the rental car and turned my truck over to Arrow for repair. After 2 weeks of having the truck, they told me that the battery was weak, the flywheel had damage, they were unable to determine what the code in the computer meant, and they were unable to figure out the “clunking” of the truck. They took the truck to 2 local Dodge dealers for diagnostics. After all of this, just shy of 3 weeks, I was told that my truck was available for pickup and that everything was working as expected. No repairs were completed. In conclusion, after a starter failing just after the purchase of this 2020 Dodge Ram 1500, I have had nothing but issues with the vehicle. I have owned it for less than 2 months (which most of the time the truck was in Arrow for “repair”). I have had to speak with managers, check daily on the status of the supposed repairs that would be taking place, and have had my truck returned with no repairs or issues resolved. I sincerely regret purchasing a vehicle from this company. I have spoken to another shop here in town and will be taking any further issues to them as soon as possible for repair. More
by masterymagic@gmail.com
Employees Worked With
Taylor
April 08, 2023
Outstanding day at Arrow Ford. Cody M. went above and beyond to help me research, select and finally purchase a truck to handle my needs and beyond. Starting with his kind greeting Cody M. went above and beyond to help me research, select and finally purchase a truck to handle my needs and beyond. Starting with his kind greeting and walking me through the entire process- to include spending hours cleaning the used vehicle for me himself. I was very impressed with his "can do" attitude, as well as the ENTIRE team at Arrow Ford. Sheena in finance was not only professional but very friendly and thoughtful while working through lunch just to make sure customers were handled. My wife and I have purchased vehicles here before and will continue to do so because the service provided is second to non. Thank you Arrow Ford team for another good experience and a truck i am very proud of. More
by David P
Employees Worked With
Tristan, Brehnan
April 03, 2023
We had a great experience with Arrow Ford. Kimberly was great and very helpful in getting us into our new truck. Helped us go through the menu to set everything up and setup our phones on it. Kimberly was great and very helpful in getting us into our new truck. Helped us go through the menu to set everything up and setup our phones on it. We have driven it for a week now and love it!, also Loy in finance was great. He was very good at explaining everything from the financing and the warranty. More
by stsmes1970
Employees Worked With
Kimberly Wagoner. 5 Star
March 30, 2023
Tony Kerbow in sales and Blake Sherman in Finance did an excellent job of communicating with me through the purchase process. I would buy another vehicle from them again without hesitation. excellent job of communicating with me through the purchase process. I would buy another vehicle from them again without hesitation. More
by frnklnbaker
Employees Worked With
Tony Kerbow, Blake Sherman
