
Arrow Ford Inc.
Abilene, TX
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463 Reviews of Arrow Ford Inc.
Found what I was interested in and sent inquiry night before. Got a call first thing the following day and verified it was there with the salesman. Made the 3-1/2 hour drive and drove it home that day. before. Got a call first thing the following day and verified it was there with the salesman. Made the 3-1/2 hour drive and drove it home that day. Brandon made it an easy transaction. More
Without a doubt the absolute worst service department in any car dealership I have ever been exposed to. In my experience I spent an additional 7,000 in extended warranty that my salesman and financial advi any car dealership I have ever been exposed to. In my experience I spent an additional 7,000 in extended warranty that my salesman and financial advisor talked me into and when it came time for me to use the warranty I could get nothing done. My truck sat in the back parking lot of the dealership the second time I took it in for repairs, 2 weeks and I was no closer to having it repaired than the very first time I took it there. They continued to blame it on the warranty company saying it was out of their hands after they turn it over for approval. If Arrow Ford knows this to be an issue then stop pushing the warranties. I dealt with several different individuals during this ordeal and I ran across not one that seemed to care about resolving my issue. I will never so much as purchase an interior light bulb from that dealership, certainly never another vehicle. Poor excuse for a service department. I would strongly suggest to anyone looking to buy to make the right choice and drive by Arrow Ford to a different dealership. More
We had the most successful experience in buying our car than ever before. Our sales person Eric Demps was just superb. He was friendly and very knowledgeable on the vehicle. He answered all of our quest than ever before. Our sales person Eric Demps was just superb. He was friendly and very knowledgeable on the vehicle. He answered all of our questions and took his time with us. Will definitely be coming back in the future and recommending this dealership to our friends!! More
Sara was extremely helpful with the entire process. It was almost like taking us by the hand and leading us the entire way. Definitely our furutre go to. It was almost like taking us by the hand and leading us the entire way. Definitely our furutre go to. More