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Arrow Ford Inc.
Abilene, TX
495 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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495 Reviews of Arrow Ford Inc.
May 31, 2026
Had my first Arrow for Life oil change. It was very quick & easy! The service department was efficient. The guest lounge was comfortable. It was very quick & easy! The service department was efficient. The guest lounge was comfortable. More
by finallyhappy01
Employees Worked With
Unsure
May 30, 2026
Outstanding dealership, great service, staff, and customer service! Very clean facilities, they go out of their way to understand the customer needs and service is always in a timely manner! customer service! Very clean facilities, they go out of their way to understand the customer needs and service is always in a timely manner! More
by garyk491
Employees Worked With
Service department
May 30, 2026
Took my truck in last week paid $2,200 for repairs. Took it home and its still stalling out. Which is one of the diagnosis fees you charged me for. How are we going to take care of this Took it home and its still stalling out. Which is one of the diagnosis fees you charged me for. How are we going to take care of this More
by jdelassuss
Employees Worked With
Jose
May 30, 2026
Quick friendly service Repair service needed was explained With cost..Set up for rental car done. Appointment service up for repairs. Good job. Thank you explained With cost..Set up for rental car done. Appointment service up for repairs. Good job. Thank you More
by beckyabilene15
Employees Worked With
Service
May 25, 2026
This is the absolute worst dealership in America. Took them 3 weeks to change an oil pan gasket that started leaking a week after they supposedly fixed. Now the oil pan leaks the rearend leaks the ca Took them 3 weeks to change an oil pan gasket that started leaking a week after they supposedly fixed. Now the oil pan leaks the rearend leaks the car is having transmission problems. Alll this is under warranty. It’s the only vehicle we have they won’t give us a rental. On top our vehicle has the panoramic sunroof that messed up that supposed to be under warranty as well. And they want 2500 to fix it and all that’s wrong with is is the headliner won’t retract on one side so we can open the sunroof. This dealership is trash. I’ve bought 6 fords in my life this is the only one I’ve bought from them and will never buy another one from them ever again. People stay away from this sorry piece of trash dealership. They are crooked as can be. Arrow Ford you should be ashamed of yourself. More
by 12jon83
Employees Worked With
Tara Baldauf
December 19, 2025
Outstanding employee Philip Davidson he helped me with the purchase of my f250 and has been there every step from service of my truck to any questions or concerns i have I will be reaching out to him when the purchase of my f250 and has been there every step from service of my truck to any questions or concerns i have I will be reaching out to him when its time to look for a new truck. More
by mundayjames1
Employees Worked With
Philip Davidson
October 07, 2025
The service department cannot competently diagnose and repair my 2019 F-150. The truck had issues starting. I was told it was the battery. I replaced the battery. The issue persisted. I was told it was th repair my 2019 F-150. The truck had issues starting. I was told it was the battery. I replaced the battery. The issue persisted. I was told it was the starter, and Arrow Ford replaced the starter. This did not fix the issue. I was then told it was the fuel pump, and Arrow Ford replaced the fuel pump. The truck still has issues starting. This dealership cannot fix the problem. I will not be back. More
by F150 Owner
Employees Worked With
Not naming a person just the problem
September 01, 2025
We purchased our Ford F-350 from Hunter B. He was very knowledgeable, and if he didn't know the answer, he found it very quickly. After working with Hunter, we felt like we acquired a new fri He was very knowledgeable, and if he didn't know the answer, he found it very quickly. After working with Hunter, we felt like we acquired a new friend. The transaction went very smoothly and quickly. Next time that we are looking for a vehicle, we will certainly request Hunter!!! More
by gary_dinell
Employees Worked With
Hunter Bloom
