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Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

4.1
1,122 Reviews

960 Central Ave

Albany, NY

12205

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1,122 Reviews of Armory Chrysler Jeep Dodge Ram FIAT of Albany

October 28, 2024

Still waiting for the dealer to get back to me on a warranty issue they have not fixed over a year ago! More

by vincommisso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerome Rucker, Billy Comtois
Oct 28, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, It's concerning to hear about the delay in addressing your warranty issue. We strive for timely resolutions and apologize for any inconvenience caused by this prolonged wait. Please reach out at your earliest convenience so I can assist you further. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

October 28, 2024

This is the place with good people. Friendly and reliable. What more can you want? More

by Jeep Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolyn Hendrickson, Brian Walts
Oct 28, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for the great feedback! Friendly, reliable service is what we aim for, and it’s wonderful to know we delivered on that. We’re here to make every visit a positive experience, and we look forward to serving you again soon at Armory CDJR of Albany!

October 28, 2024

It seems like there is less people working the service area than in the past. But I did appreciate the ones that are there. The men and women are knowledgeable. Just seem like there is fewer. I was ve More

by tiredmom56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Comtois, Lisa Stewart
Oct 29, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for sharing your experience with us at Armory CDJR of Albany. We're glad to hear that our team was able to assist promptly and provide a convenient ride home, even without an appointment. We appreciate your feedback regarding staffing and will take it into consideration as we strive to improve our service! Until we meet again, we wish you safe travels on the road!

October 28, 2024

Marlon, service manager, did an excellent job coordinating the repairs for my vehicle, was very understanding and went above and beyond to get the job done More

by njordanhomes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Hardie, Billy Comtois
Oct 29, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thanks a million for leaving us a review. It's great to hear that Marlon provided exceptional service. Thank you for sharing your experience with us, and we hope to see you again at Armory CDJR of Albany.

October 27, 2024

I would definitely buy another vehicle from this dealership. The sales staff is over the top and I do have to mention my sales representative Mr. Jerome Rucker.. He is a top notch asset to your comp More

by Damarra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Rucker
Oct 28, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Reviews like yours make our day, Damarra! If you need any further assistance down the road, you know where to find us! Thank you from all of us at Armory CDJR of Albany!

October 27, 2024

It is impossible to speak to an agent to set up a service appointment. This happened time after time. So when it came time for a new truck, I went with another dealership. When I bought my truck in 2019, my More

by RWALLACE70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Walts, Lisa Stewart
Oct 28, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, I'm sorry to hear about your experience with our service department. It's disappointing that we couldn't meet your expectations, and I understand why you chose another dealership for your new truck. I appreciate the feedback as it helps us improve, and if there's anything else you'd like to discuss or any questions you have, please feel free to reach out to me directly. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

October 26, 2024

I had a inspection and was as usual very Everyone was oon top of their jobs . P More

by CHAPNWITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Car inspection
Oct 28, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We love hearing that! Thank you for the kind words. Feel free to reach out to us at Armory CDJR of Albany if you need anything else!

October 26, 2024

Very good to work with explains everything to you that their doing to your car More

by lisamstadler1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mackay, Carolyn Hendrickson, Dave Crist, Lisa Stewart
Oct 28, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We appreciate you leaving us a review and look forward to welcoming you back to Armory CDJR of Albany!

October 25, 2024

Had an emergency situation while I was on the road. They had to order parts so I grabbed a rental and continued my trip. I picked up my vehicle on the way back. Would have given five stars if they had More

by BasenjiKate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Stewart
Oct 28, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Kate, We appreciate your feedback and are glad to hear that our team at Armory CDJR of Albany could assist you during your trip. I apologize for the inconvenience regarding the loaner vehicle and will take this into consideration for future improvements. Please reach out if you need any further assistance. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

October 25, 2024

Always a fantastic experience at Armory! Paul Cassala was outstanding and so was the employee that did the actual work on my vehicle. Everyone is always friendly and they make sure everythin More

by ALEXIABRIWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Cassala , Brian Walts
Oct 28, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for sharing a fantastic review about your fantastic experience with us! We truly appreciate it and look forward to welcoming you back to Armory CDJR of Albany.

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