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Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

4.1
1,118 Reviews
Call Dealership (518) 704-6897

960 Central Ave

Albany, NY

12205

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1,118 Reviews of Armory Chrysler Jeep Dodge Ram FIAT of Albany

May 23, 2024

Made an appt for simple oil change. Was told they were a little behind but no more than an hour and a half, ended up taking almost 3 and nobody came to update me until it was done. More

by dan.vardaro23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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May 31, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Armory Customer Relations Team

May 22, 2024

Great dealership been doing business with them for 10 or more years my daughter even longer always meets my needs great service More

by mikegina1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Rucker
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May 28, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany, we look forward to having you as a valued customer for many years to come! Best Regards, Armory Customer Relations Team

May 22, 2024

Great service. The woman at the service area desk was great to work with and made it easier. More

by Rt14runy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Report | Print
May 28, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Armory Customer Relations Team

May 22, 2024

You get great service, it is easy to make appointments, the service personnel are nice, and the location is good. More

by breinaproductions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Report | Print
May 28, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Armory Chrysler Jeep Dodge Ram FIAT of Albany to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Armory Customer Relations Team

May 21, 2024

The Sales Rep Peter made every effort to secure my business, I’ve not used the service dept. do to bad experiences. . More

by EPKELS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter from sales. Excellent
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May 28, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thanks for sharing about your experience with Peter here at Armory Chrysler Jeep Dodge Ram FIAT of Albany. We appreciate your business and hope to see you again soon! Best Regards, Armory Customer Relations Team

May 21, 2024

The people at Armory are very professional very courteous and very helpful I will always bring my business now More

by Pmurray0921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica, Jerome Rucker
Report | Print
May 28, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thanks for sharing your thoughts about your experience with Armory Chrysler Jeep Dodge Ram FIAT of Albany. We appreciate your business and hope to see you again soon! Best Regards, Armory Customer Relations Team

May 21, 2024

Good fast polite professional clean Had no problem to making appointment car was done on time More

by dem6279
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
May 28, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Armory Chrysler Jeep Dodge Ram FIAT of Albany to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Armory Customer Relations Team

May 21, 2024

Cliff Earl did a superb job inspecting my vehicle. No problems after service. Service manager is very strict with staff. More

by 439
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Cassalla, Tom Harpster
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May 28, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for the kind words for Cliff and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist. Best Regards, Armory Customer Relations Team

May 20, 2024

Customers are promised things that can't be done, like time to get a job done More

by wickham923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carolyn Hendrickson
Report | Print
May 23, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Armory Customer Relations Team

May 20, 2024

Service was ok Had to get my own price for battery and then call back for apt. Not customer friendly. Very expensive. You didn’t run the car through a wash after leaving all night and spending lots of $. More

by Donaldadeluca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No, Lisa Stewart
Report | Print
May 20, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Armory Customer Relations Team

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