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Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

4.1
1,118 Reviews
Call Dealership (518) 704-6897

960 Central Ave

Albany, NY

12205

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1,118 Reviews of Armory Chrysler Jeep Dodge Ram FIAT of Albany

July 31, 2024

If your car needs service, don't even bother trying to reach the service dept because you will only end up extremely frustrated as they do not communicate at all. My car was there 10 days and after not be More

by kat076
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig, Ray & Nick
Report | Print
Aug 01, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Kat, This is very concerning to read, and I apologize for the lack of communication you experienced. We strive to provide timely updates and attentive service, so it's disappointing that we fell short here. If you're open to discussing this further, please send your best means of contact directly to me at craigcolangelo@armoryauto.com. I will be in touch as soon as possible and look forward to the opportunity to earn your trust and business again. Thank you, Craig Colangelo Service Manager

July 17, 2024

Fast good work staff was nice and helpful and straight with me got me in and out More

by dcoger
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jerome Rucker
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Jul 17, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Armory Customer Relations Team

June 27, 2024

Really good with results and excellent customer service excellent communication really quick with servicing my car thanks More

by Liljunior2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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Jun 27, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Erica met your expectations. Thank you for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany, we look forward to having you as a valued customer for many years to come! Best Regards, Armory Customer Relations Team

June 27, 2024

The employees at Armory Chrysler Jeep Dodge are very professional and friendly. I highly recommend Armory. More

by tarycnottus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Stewart
Report | Print
Jun 27, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Armory Customer Relations Team

June 27, 2024

Very poor service. It is difficult to reach a person. When you use AI scheduling, your contact is not returned. We were told we needed a $1300 repair which was actual More

by marywitt0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service staff
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Jul 01, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Mary, unfortunately, we believe your visit with us was impacted by the current nationwide software outage. We hope you will understand this is not specific to our location and affects dealerships nationwide. We’d like to extend our apologies for any inconvenience this may have caused you and have included our contact information below in hopes you will be open to allowing us to assist with your {state why they visited, ex, oil service} in the future. Thank you, Armory Customer Relations Team (518) 704-6897

June 24, 2024

Good service and very polite service reps! I was please with the time it took to complete my service issues !!! More

by LORET12180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mackay, Jerome Rucker, Billy Comtois, Carolyn Hendrickson, Brian Walts, Dave Crist, Lisa Stewart
Report | Print
Jun 24, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Armory Chrysler Jeep Dodge Ram FIAT of Albany to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Armory Customer Relations Team

June 24, 2024

We’ve been Armory Automotive customers for over 25 years…never had a problem with Service, Parts or Sales departments. Assistant Service Managers Paul Cassala and Marlon Hardie are Outstanding Perfor More

by JAGDRIVERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Cassala, Marlon Hardie
Report | Print
Jun 25, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Marlon and Paul met your service expectations. Thank you again for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Armory Customer Relations Team

June 22, 2024

Volunte dealerships ever dealt with you treated me the best salesman was awesome Matt a great More

by WFBRATCHER
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matthew
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Jun 24, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Armory Customer Relations Team

June 18, 2024

People are very nice. They washed my truck when they were done with the service work. More

by wdempf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nice lady in service
Report | Print
Jun 19, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Armory Chrysler Jeep Dodge Ram FIAT of Albany. Best Regards, Armory Customer Relations Team

June 17, 2024

Marlon was very helpful in resolving my vehicles problem and helped get me back on the road ! More

by muddirtyjeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Hardie
Report | Print
Jun 17, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Armory Customer Relations Team

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