Armory Chrysler Jeep Dodge Ram FIAT of Albany

The vehicle I purchased has multiple damages that I did not notice first glance and manager admitted to knowing of them but still tried to state the vehicle was fairly priced with the damages included whic not notice first glance and manager admitted to knowing of them but still tried to state the vehicle was fairly priced with the damages included which was not accurate. I had mentioned this to the manager and he was not even trying to listen to me and automatically became defensive and dismissive. The manager agreed to pay half of one of the pieces the vehicle was missing and in the conversation stated well you can just pick up your mats and we do not have to consider the piece. That is not how a manager should conduct himself. I could have purchased the piece myself it's more the principal. I Wouldve paid more for a vehicle if I did not have to worry about the repairs after a purchase and felt as if I was deceived by your organization being that it was not mentioned first hand. On a good note, your salesman Jason was great. More

Jerome has been my sales person for years. He is always professional and devoted his attention in meeting the needs of the customer. It is a pleasure doing business with him. Thank you! He is always professional and devoted his attention in meeting the needs of the customer. It is a pleasure doing business with him. Thank you! More

They were very curtious. I am happy with the service and quality of the repair. I am happy with the service and quality of the repair. More

Requested someone to reach out to me regarding something that was sent to me and no response back. Pretty disappointing and doesn't make me want to do business here anymore that was sent to me and no response back. Pretty disappointing and doesn't make me want to do business here anymore More

This dealership exhibits poor communication. It is almost impossible to get ahold of someone or to get a call back, they will blame it on lack of staff (they lack accountability) When you walk i It is almost impossible to get ahold of someone or to get a call back, they will blame it on lack of staff (they lack accountability) When you walk into the dealership all the salesmen sit around, so it’s confusing why no one ever answers the phone. Very frustrating place to deal with. More

Didn’t realize my new car was in kilometers for both services . Due to it being in kilometers and not in mileage they said I should have not waited so long in between oil changes. Never put a reminder m services . Due to it being in kilometers and not in mileage they said I should have not waited so long in between oil changes. Never put a reminder mileage sticker inside window on first oil change. Very unprofessional the way they talked to me More

It’s a beautiful dealership, great staff, excellent place to purchase a new or pre owned vehicle. to purchase a new or pre owned vehicle. More

My New Jeep electrical problem check engine light goes on and brought it in for service but they could not figure it for 2 nights (8/8 & 8/9) they kept it and never gave me a loaner car as warranty states pl and brought it in for service but they could not figure it for 2 nights (8/8 & 8/9) they kept it and never gave me a loaner car as warranty states plus had to rent a car for 2 days paid out of pocket $$240. No reimbursement & told nothing they could do. More

My service team always takes care of me. I continue to return because I trust Paul Cassala, Bill Comtois, and Jesse Cramer I continue to return because I trust Paul Cassala, Bill Comtois, and Jesse Cramer More

Paul was great even though I had to return the next day to make sure the fix was working. to make sure the fix was working. More