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Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

4.1
1,118 Reviews
Call Dealership (518) 704-6897

960 Central Ave

Albany, NY

12205

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1,118 Reviews of Armory Chrysler Jeep Dodge Ram FIAT of Albany

August 30, 2024

Great service. Friendly. Knowledgeable. Helpful. Good customer service and efficient. Waiting room was very clean. More

by dculbertsonrector
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Comtois
Report | Print
Aug 31, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Here at Armory Chrysler Jeep Dodge Ram FIAT of Albany, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Best Regards, Armory Customer Relations Team

August 30, 2024

Nobody returns calls for texts. Wont honor warranty for part. Part estimate off by $800. More

by b2073
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray, Mike
Report | Print
Sep 03, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Armory Customer Relations Team

August 29, 2024

Everyone I dealt with was friendly and accommodating. The service was done quickly and I was on my way within about an hour! More

by FIREWOMAN31601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Aug 30, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thanks for sharing about your experience with Armory Chrysler Jeep Dodge Ram FIAT of Albany. We appreciate your business and hope to see you again soon! Best Regards, Armory Customer Relations Team

August 29, 2024

I ised the service department for my minivan. The counter person super friendly and courteous. The mechanic EXCELLENT. My car was having issues that were difficult to find. My service person (Pau More

by Yan30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Aug 29, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for sharing your experience with our service department! We're glad to hear that Paul and the team went above and beyond to resolve the issues with your minivan. We appreciate your patience and support and look forward to serving you again at Armory CDJR of Albany.

August 29, 2024

Excellent service! My car was ready when they said it would be and everyone was professional. More

by LFOREZZI
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Report | Print
Aug 30, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Armory Customer Relations Team

August 28, 2024

Marlon is the best. He never fails to provide exceptional customer service. I cannot say enough positive things about him! More

by Betsy O'Haire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Comtois
Report | Print
Aug 28, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Betsy, Thank you for taking the time to share your thoughts on working with Marlon and our team. We're glad to hear we delivered such a great experience! Best Regards, Armory Customer Relations Team

Aug 28, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for sharing your experience, Betsy! We're glad to hear that Marlon provided such exceptional service. We look forward to welcoming you back to Armory CDJR of Albany in the future!

August 28, 2024

Very helpful staff, quick and easy purchase process, would recommend to those looking for a car. More

by acarty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mackay, Jerome Rucker, Billy Comtois, Carolyn Hendrickson, Brian Walts, Dave Crist, Lisa Stewart
Report | Print
Aug 28, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany. Best Regards, Armory Customer Relations Team

August 28, 2024

Jerome has been my sales person for years. He is always professional and devoted his attention in meeting the needs of the customer. It is a pleasure doing business with him. Thank you! More

by TAMEKOA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerome Rucker
Report | Print
Aug 29, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for your loyalty and kind words! We're happy to hear that Jerome consistently provides professional service. We look forward to continuing our relationship with you here at Armory CDJR of Albany!

August 28, 2024

They were very curtious. I am happy with the service and quality of the repair. More

by ATANNATTA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray, sauro, Brian Walts, Lisa Stewart
Report | Print
Aug 29, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We are always thankful for positive feedback from our customers at Armory CDJR of Albany. Thank you and see you again during your next visit!

Aug 29, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We are always thankful for positive feedback from our customers at Armory CDJR of Albany. Thank you and see you again during your next visit!

August 28, 2024

Requested someone to reach out to me regarding something that was sent to me and no response back. Pretty disappointing and doesn't make me want to do business here anymore More

by JeepDodgeFamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy Comtois
Report | Print
Aug 29, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, I apologize for the delay in responding and understand your frustration. This is not the level of service we strive for. Please provide your preferred contact details, and I will make it a priority to assist you as soon as possible. Thank you for your patience, and I look forward to resolving this for you soon. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

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