Back

Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

4.1
1,122 Reviews

960 Central Ave

Albany, NY

12205

Directions

By Type

1,122 Reviews of Armory Chrysler Jeep Dodge Ram FIAT of Albany

September 05, 2024

I specifically went to Armory to purchase a vehicle as I think the customer service is excellent. I had been bringing my Jeep to the service department for years, even though I purchased it elsewhere. Even More

by LARMAONP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Backlund and the service manager. I believe it was Nick.
Sep 05, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Armory Customer Relations Team

September 04, 2024

Fast and helpful service. Never had an issue here and will return in the future. More

by nickghelarducci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Comtois
Sep 04, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thanks, Nick, for sharing your thoughts about your experience with Armory Chrysler Jeep Dodge Ram FIAT of Albany. We appreciate your business and hope to see you again soon! Best Regards, Armory Customer Relations Team

September 04, 2024

Everytime I’ve had an issue with my leased vehicle there is zero customer service . Zero communication . Can never speak to someone or get a call back or any information . Routinely stranded with no vehicle More

by TFRIISS92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Stewart
Sep 06, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, My sincere apologies for the lack of communication and customer service you've experienced with your leased vehicle. This is not the level of service we strive to provide, and I'm sorry for any inconvenience caused. When you can, please reach out so we can address these issues together. Thank you, Craig Colangelo - Service Manager - craigcolangelo@armoryauto.com

September 04, 2024

Bill Comtois has always gone above and beyond in finding the right vehicle for me. More

by Leener
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Comtois
Sep 04, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thanks for sharing your thoughts about your experience with Billy here at Armory Chrysler Jeep Dodge Ram FIAT of Albany. We appreciate your business and hope to see you again soon! Best Regards, Armory Customer Relations Team

September 04, 2024

The ease of purchasing the vehicle was exceptional. Your staff was professional, friendly, and informative. More

by JLUDWIG4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerome Rucker
Sep 04, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Armory Chrysler Jeep Dodge Ram FIAT of Albany are glad to have you as a customer. Best Regards, Armory Customer Relations Team

September 04, 2024

Very clean, friendly and courteous staff. My car was acting up and it was difficult to diagnosed. The mechanic (Paul) took it upon to resolve my issue and he did! My car is back up and runnin More

by Yan30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Sep 04, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Paul met your expectations. Thank you for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany, we look forward to having you as a valued customer for many years to come! Best Regards, Armory Customer Relations Team

September 03, 2024

One of the worst service experiences I've ever had. They misdiagnosed a failing engine twice, lied to me about parts issues and almost never answered the phone in the 4 months it took them to fix my 20 More

by albanyjeepguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray and Nick in Service. Ray was nice, but overwhelmed. Nick was almost no help.
Sep 03, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, This review is very concerning to read. We strive for accurate diagnostics and clear communication, so it's disappointing that we fell short in your case. I'd like the opportunity to make things right. Please reach out when you can. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

Sep 04, 2024 -

albanyjeepguy responded

Craig, feel free to reach out to me. I'm more than happy to discuss everything that happened....and didn't happen. I will say that one the tech actually worked on my vehicle he did a great job ...so that part was good. That's why I have workmanship 4 stars. The rest of the experience was absolutely disappointing.

September 03, 2024

Very disappointed when I waited 3days for my vehicle when it was suppose to be 1 day More

by jeschweigert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Sep 03, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, Thank you for your feedback, and I’m really sorry to hear about the delay you experienced with your vehicle. We strive to meet our commitments and understand how frustrating it must have been to wait longer than expected. I’d like to look into this further and see what caused the delay. Could you please contact me directly at craigcolangelo@armoryauto.com? I want to ensure we address this issue and make things right for you. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

September 02, 2024

Prompt attention when we arrived. Billy Comtois was knowledgeable about the Dodge van and friendly. More

by Lmdennis1
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Comtois, Lisa Stewart
Sep 03, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thanks from the entire team at Armory CDJR of Albany . We hope to serve you a five-star experience again soon!

September 01, 2024

The best service industry experience I have ever had. Armory quickly and efficiently diagnosed my problem. They then resolved the issue just as quick and efficiently. I highly recommend armory to others. More

by Mr D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Miller. 5 stars. Greatest service employee, Nick Mackay, Jerome Rucker, Billy Comtois, Carolyn Hendrickson, Brian Walts, Dave Crist
Sep 02, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Armory Customer Relations Team

...
21
...