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Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

4.1
1,127 Reviews
Call Dealership (518) 704-6897

960 Central Ave

Albany, NY

12205

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1,127 Reviews of Armory Chrysler Jeep Dodge Ram FIAT of Albany

October 08, 2024

The facility is modern. The waiting area is clean and comfortable. The service is excellent. More

by alidahaynerbuchan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Hardie
Report | Print
Oct 08, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We're happy to hear that you had a positive experience at our dealership. We strive to create a welcoming environment with excellent service, and it's great to know that our efforts made an impression. If you have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!

October 08, 2024

They were very helpful and consistent with their communication, and the repairs where conducted in a timely manor. More

by NF41979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Walts, Lisa Stewart
Report | Print
Oct 08, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We're delighted to hear that our team at Armory Chrysler Dodge Jeep Ram Fiat of Albany provided helpful and consistent communication during your repair process. Thank you for sharing your experience with us and see you next time!

October 08, 2024

The staff was professional and courteous. Very informative, answering all my questions. Thank you so much for making things go smoothly. More

by JLUDWIG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Rucker
Report | Print
Oct 08, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

It's wonderful to hear that our team at Armory Chrysler Dodge Jeep Ram Fiat of Albany provided you with a smooth and informative experience. Thank you for the kind words, and we're here if you have any more questions!

October 07, 2024

I made an appointment a month in advance. Armory didn't work on my truck for over a week and failed to fix issues that were repeat repairs from prior visits. I'm completely dissatisfied wit More

by william.sigadel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy Comtois
Report | Print
Oct 08, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

William, I'm sorry to hear about your experience and the delay in addressing your truck's issues. We strive for timely and effective service, so it's concerning to learn we fell short here. Please reach out at your convenience so we can work towards a suitable resolution together. Thank you, Craig Colangelo - Service Manager - craigcolangelo@armoryauto.com

October 07, 2024

The service manager is great and wonderful staffs. We trust them and will keep coming back! More

by cheroot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mackay
Report | Print
Oct 08, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for the five-star review of Armory Chrysler Dodge Jeep Ram Fiat of Albany! We're grateful to have customers like you that make our work days brighter. We appreciate you trusting us with your maintenance needs and look forward to working with you again down the road.

October 07, 2024

I didn't deal with this dealer directly. I sent my Jeep to the dealership I purchased from for service and they sent it to Armory for Jeep-specific service. More

by Don
Recommend Dealer
Yes
Employees Worked With
Did not interact with any Armory employees.
Report | Print
Oct 08, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Don, Thank you for sharing your experience. If there's anything specific you'd like to discuss or if you have any questions about the service provided, feel free to reach out. We're here to help! Craig Colangelo - Service Manager - craigcolangelo@armoryauto.com

October 07, 2024

I have been happy with staff and service for many years. I am on my 4th Jeep. When I am ready for a new car it will likely be an Armony Jeep! More

by DREAD2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mackay
Report | Print
Oct 08, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for your loyalty and kind words about Armory Chrysler Dodge Jeep Ram Fiat of Albany! We're delighted to hear that you've had such positive experiences with our team over the years. We look forward to assisting you with your next Jeep purchase when you're ready!

October 07, 2024

Carolyn always makes it happen! We have leased at least 4 cars from her and are return customers More

by TAWNYAFRANK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carolyn Hendrickson
Report | Print
Oct 08, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We truly appreciate your loyalty and business, Tawnya! Carolyn will appreciate your recognition of her efforts to make things easier on our customers. Safe travels in your new ride! Come back to see us whenever we can be of assistance along the way.

October 07, 2024

The service center under New Management has definitely gone in the wrong direction. When they were fully under the last Management group I felt they cared more about their customers. The delay and the ser More

by GSACKS98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerome Rucker
Report | Print
Oct 08, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

It's disappointing to hear about your recent experience with our service center. We strive for excellent customer care, so it's unfortunate to know those standards did not align with your experience. Your feedback is invaluable as we work on improvements, and we'd appreciate any further details you could share directly with us. If you're willing to discuss, please reach out to the email address listed in my signature below. Thank you, Craig Colangelo - Service Manager - craigcolangelo@armoryauto.com

October 07, 2024

Almost impossible to get a real person to answer the phone or call back or to schedule other than routine service. More

by RICHARDPGUTHRIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerome Rucker
Report | Print
Oct 08, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Richard, I'm sorry to hear about the difficulty in reaching us for service scheduling. We strive to provide prompt assistance and it's clear we fell short here. Please reach out directly so I can personally assist you with your needs. Thank you, Craig Colangelo - Service Manager - craigcolangelo@armoryauto.com

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