Arlington Acura in Palatine

I have purchased 3 brand new Acuras from Arlington Acura since 2018. The sales experience was awesome as usual in December, which is why I have always returned and referred friends who have purchased here. since 2018. The sales experience was awesome as usual in December, which is why I have always returned and referred friends who have purchased here. After my purchase, I discovered a manufacturing defect in the tailgate that clearly occurred at the factory. Arlington Acura service took excellent care with my warranty repair for my 2023 MDX. Starting with the service manager Sean, he gave me assurances they would take care of my repair. Steve coordinated the body rebuild of the tailgate through the regional Honda service manager, then coordinated repairs at the shop. Another repair was needed afterwards and Steve was on it. Hats off to the Arlington crew, making me one happy customer! More

They did not pay the sales tax on my vehicle purchase after they collected them. I would not recommend doing business with them. Very rude to me when I tries to speak with them. after they collected them. I would not recommend doing business with them. Very rude to me when I tries to speak with them. More

The experience was great from beginning to end. I believe Steve checked us in and he was very pleasant and honest about the service that was needed . When the work was complete , he explained every I believe Steve checked us in and he was very pleasant and honest about the service that was needed . When the work was complete , he explained everything that had been completed. Even replaced the battery in my fab. More

Very Professional Attitude and Quick Service. When I pick up my Car, They explained about service items performed in detail. Complimentary Car Wash was also good quality. When I pick up my Car, They explained about service items performed in detail. Complimentary Car Wash was also good quality. More

Stephen was great! Made the whole process quick easy and painless!! Looking forward to working with him again! Would definitely recommend! Made the whole process quick easy and painless!! Looking forward to working with him again! Would definitely recommend! More

Nice deal with customer service, its fantastic, i will recommended others. nice car, clean and service recommended others. nice car, clean and service More

Mark Neitzke and all other service dep. staff members are working there for years and always provide great service. staff members are working there for years and always provide great service. More

I always receive consistent and excellent service on my vehicles. I prefer to bring my Honda her as well as my Acura. vehicles. I prefer to bring my Honda her as well as my Acura. More

Very nice,professional stuff. . Especially Adrian Victor and Aldona! We will always recommend that place to everyone.. . Especially Adrian Victor and Aldona! We will always recommend that place to everyone.. More

Thanks for Steve the best advice service,very helpful. Great job seeing again soon. Thanks Great job seeing again soon. Thanks More