Arlington Acura in Palatine

The sales guy (Stephen Gonzalez) was horrible. Getting the promised repairs was a nightmare. Turns out the wrong paper was submitted for my GAP insurance and you all were notified in Nov 2022 an Getting the promised repairs was a nightmare. Turns out the wrong paper was submitted for my GAP insurance and you all were notified in Nov 2022 and no follow-up was done. This whole experience was not exciting. This experience was a headache times 10. The follow-up here is null and void as I had to continue to call to get answers. No manager was ever available to discuss nor knowledgeable about unresolved issues. More

Nice and near to me. Wish it had lil more space for customers to sit and enjoy some coffee and other things, But overall good experience. The service was prompt and good Wish it had lil more space for customers to sit and enjoy some coffee and other things, But overall good experience. The service was prompt and good More

My car’s dashboard lights went all on when I was returning home from my doctors visit. On my way home I stopped at the dealership and they took my car in and fixed the problem. An hour later I w returning home from my doctors visit. On my way home I stopped at the dealership and they took my car in and fixed the problem. An hour later I was home. That’s great service. More

Superb customer service. My RLX 2017 has 141,704 miles and drives well because of the top-notch service department. Brian H My RLX 2017 has 141,704 miles and drives well because of the top-notch service department. Brian H More

Great experience as always. My TSX has 210,000 miles on it and shows no sign of stopping - thanks to the team at Arlington Acura. Years of great care. My TSX has 210,000 miles on it and shows no sign of stopping - thanks to the team at Arlington Acura. Years of great care. More

Great experience as always. My TSX has 210,000 miles on it and shows no sign of stopping - thanks to the team at Arlington Acura. Years of great care. My TSX has 210,000 miles on it and shows no sign of stopping - thanks to the team at Arlington Acura. Years of great care. More

Excellent customer service experience. I was kept up tp date throughout my service experience and my shuttle with Victor was great conversation! I was kept up tp date throughout my service experience and my shuttle with Victor was great conversation! More

Excellent, fast service. Love the new service stand outside to expedite customer service. Plus the wash service did an awesome job removing the plethora of bugs on the front Love the new service stand outside to expedite customer service. Plus the wash service did an awesome job removing the plethora of bugs on the front of my car More

Superb customer service and amenities to along with it. Personalized service and explanation of work being performed. Personalized service and explanation of work being performed. More

Kind sales team that took time to understand our need. Really helpful and fair with the sale Really helpful and fair with the sale More