Arlington Acura in Palatine

Very easy transaction at this dealership. Spoke with mike gorgano previous to arriving and everything was ready for us when we arrived. very welcoming people and dealership. Totally transpare Spoke with mike gorgano previous to arriving and everything was ready for us when we arrived. very welcoming people and dealership. Totally transparent in all information given to me. Nadd ons to the price or hard sales pitches to buy extra packages. Honest dealership. More

Viktor was awesome. He had the car cleaned and waiting for me to test drive. Easy and fast! Very communicative and answered all of my questions. He had the car cleaned and waiting for me to test drive. Easy and fast! Very communicative and answered all of my questions. More

Best car buying experience yet, not pushy, fair price for trade and a great price on the purchase. 5 star rating!!!!!!!!! for Audrey and Mike the sales manager. . trade and a great price on the purchase. 5 star rating!!!!!!!!! for Audrey and Mike the sales manager. . More

Recently purchased a vehicle here. Management needs to learn how to communicate honestly and respectfully. Adrian is brash, disrespectful, dishonest, and does not follow through or kee Management needs to learn how to communicate honestly and respectfully. Adrian is brash, disrespectful, dishonest, and does not follow through or keep his word. Gene helped but needs some skills in respectful listening, acknowledging issues, apologizing, and courteous communication. More

Roger, my service advisor, was professional and experienced. He explained the issue with the car and how much time will be required to complete. experienced. He explained the issue with the car and how much time will be required to complete. More

Very honest and up front. Gave me a fair price for my trade in . Will recommend Gave me a fair price for my trade in . Will recommend More

Sales people are friendly. No rush tactics. Sales person Audrey gave us the time we needed to make an informed decision on our purchase. Service department takes special care i No rush tactics. Sales person Audrey gave us the time we needed to make an informed decision on our purchase. Service department takes special care in making sure your vehicle is well taken care of when it is brought in. Always given back to us clean and washed. Great dealership. Wonderful people to work with. More

Went or oil change. The service was done way faster than I expected. Thank you Chris for the excellent service! The service was done way faster than I expected. Thank you Chris for the excellent service! More

The sales guy (Stephen Gonzalez) was horrible. Getting the promised repairs was a nightmare. Turns out the wrong paper was submitted for my GAP insurance and you all were notified in Nov 2022 an Getting the promised repairs was a nightmare. Turns out the wrong paper was submitted for my GAP insurance and you all were notified in Nov 2022 and no follow-up was done. This whole experience was not exciting. This experience was a headache times 10. The follow-up here is null and void as I had to continue to call to get answers. No manager was ever available to discuss nor knowledgeable about unresolved issues. More