Archer Volkswagen

Purchased a 2013 tiguan sel 4motion in march 2013. Many Purchased a 2013 tiguan sel 4motion in march 2013. Many may not know that its almost impossible to find 4motion tiguans in the houston area since dea Purchased a 2013 tiguan sel 4motion in march 2013. Many may not know that its almost impossible to find 4motion tiguans in the houston area since dealers generally dont like to stock them as they cost more and the climate does not warrant the need. But like the car enthusiast that i am, i felt like the 4 motion cars are better balanced and inspire a higher level of driving confidence. Archer told me that it was no problem to get one since there were plenty inbound to the port of houston that they can trade for, so all it took was a painless phone call saying 'yes, pls get it for me in this color combination' and the dealer went to work getting the trade. Delivery went smooth and finance was simple and no upselling of aftermarket accessories or warranties. If you need a vw, go ask for david at archer vw. More

Archer Volkswagen has always given me good customer service. This is my number six car from them. Every time I get a great price, integrity, and excellent customer service. The service department rocks service. This is my number six car from them. Every time I get a great price, integrity, and excellent customer service. The service department rocks too. More

Leased my VW CC here. Very friendly staff. They're fast and get to the point. Really no hassle and salesperson took the time to explain to me how my lease actually works. Initially I came to buy, and fast and get to the point. Really no hassle and salesperson took the time to explain to me how my lease actually works. Initially I came to buy, and they offerred me the best price too. I recommend these guys. They aren't pushy and their very easy going. More

I have bought several cars from Archer VW and I just wanted to take this opportunity to shed some positive light on this dealership in the midst of all these negative reports. Out of all the dealership wanted to take this opportunity to shed some positive light on this dealership in the midst of all these negative reports. Out of all the dealerships that I have ever worked with, they constantly make it so easy to buy a car, service a car, and finance a car. If you have had a bad experience or want a positive one go see Patrick Hayes or his son Cory, they will take great care of you and you will have a friend in the car business that you can trust. I hope this helps. More

My wife and I went to Archer to perhaps purchase a Honda CRV (used). Overall, we liked the car but it had an obvious problem with the right rear wheel that the salesman (can't remember his name) acknowledg CRV (used). Overall, we liked the car but it had an obvious problem with the right rear wheel that the salesman (can't remember his name) acknowledged as we drove it AND again once we got back into the offices. There was a deep rumbling sound and vibration that was definitely not the tire. We were still willing to consider purchasing the vehicle provided they would offer us some sort of incentive to get that wheel fixed. Our salesman said he'd see what he could do and as he "went to talk to the manager," and he came back and said that he and the manager would take it out to see what was wrong. It was no time before we didn't see him again and we were speaking only to "someone higher" who was slimy. This guy (I think his name was "Sayeed", but I'm not sure how to spell it), showed us all the work they did on the vehicle and said "they fixed everything" wrong with it. I then explained that they obviously had not only NOT fixed everything (and that I was not the only who was quite aware of it) but that by his insisting they fixed everything, one of them (our salesman or him) was not being truthful. Since they would not work with us and were being deceptive, we walked out. We are so glad we did, because we drove straight from there and went to Champion Nissan in Katy were we purchased a newer CRV with fewer miles for less money and no slimy salesman. Do NOT trust the folks at Archer! More

STAY AWAY from this place!!! I would give zero stars if I could. Made an agreement Saturday night 12-15-12 to purchase a 2012 Honda accord. Called salesman right after we left the dealership and told him we could. Made an agreement Saturday night 12-15-12 to purchase a 2012 Honda accord. Called salesman right after we left the dealership and told him we would take it. He said great that when we got home to fax him our credit card and drivers license to hold it. When we got home I faxed it in. I called and texted the salesman to make sure it was received. I spoke with the salesman and he said he received it and he would move the car around back so no one else could get it. On Monday morning I sent my salesman a text to let him know we were lining up financing and insurance and would be in. I received a text back saying no problem. About ten minutes later I received a text saying it had been sold. I was then told another salesman sold it to someone else Monday morning. I then received a call from Ken the sales manager. He was very unsympathetic and offered to sell me an 2011 accord with twice as many miles for the asking price. My salesman wasn't such a bad person but this Ken guy was something else. He acted like I was bothering him about complaining that he sold a car out from under me. The salesman did try to rectify it and still make a deal. I don't want a used Volkswagen and that was about all they had besides some worn out cars with over 100k on them. I spoke with a Jeremy Ortega this morning and he wasn't much help either. It seems like the only one trying to save the deal and keep me as a customer was my salesman. Horrible customer service and horrible people to deal with. DO NOT BUY FROM HERE YOU WILL BE SORRY!! More