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Archer Volkswagen
Houston, TX
180 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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180 Reviews of Archer Volkswagen
May 17, 2014
Bad service After my experice here I will never purchase another vechical from here. The service staff is so rude. It's making consider trading off this car ASAP! After my experice here I will never purchase another vechical from here. The service staff is so rude. It's making consider trading off this car ASAP!!! The only person who was good was the service manager Chad very nice guy. But buy your volkswagen from another dealership please. If I can save one person it will make me happy. More
by Cjones2440
Employees Worked With
N/A
April 08, 2014
Always a good experience I went in to buy a convertible Beetle. I ended up with a heck of a deal and am very happy with my purchase. Karim in finance and Alex my sales perso I went in to buy a convertible Beetle. I ended up with a heck of a deal and am very happy with my purchase. Karim in finance and Alex my sales person were both fantastic. I will be back when I am ready to buy again! More
by ntmccutc1
Employees Worked With
Karim Aitbaughima
February 27, 2014
Hands down the worst experience at a car dealership period. I tried to do the internet sale with a horrible sales associate Kirk Hudnall(my opinion). The horrible customer service led me to the BBB and period. I tried to do the internet sale with a horrible sales associate Kirk Hudnall(my opinion). The horrible customer service led me to the BBB and other pages to read reviews..not nice. If you have a complaint don't call because the owner Robert Archer will give you the run around and tell you to call him back to never answer. I decided to leave my complaint with a manger who could care less. I WOULD NEVER RECOMMEND THIS DEALERSHIP TO MY OWN ENEMY RUN AS FAR AS YOU CAN Y'ALL!! I am trying to save your time& money because they sure love to waste it instead of learning the art of the sale. blessing in disguise i guess! More
by victoriatamia
Employees Worked With
Robert Archer, Kirk Hudnall
January 20, 2014
Josh, was great, the car, mileage, and price were exactly what I was looking for. I flew from Salt Lake City to Houston, Josh picked us up at around 10:00 pm. and we were on the road home by 11:30. I hate ca what I was looking for. I flew from Salt Lake City to Houston, Josh picked us up at around 10:00 pm. and we were on the road home by 11:30. I hate car dealers but Josh made it easy. I would highly recommend, Archer VW. More
by Bobbyray3650
Employees Worked With
Josh Davies
November 01, 2013
Matthew was very good. he was able to discuss the deal over emails and phone without me going into the dealership like all the other Houston dealerships wanted me to. We agreed on a pretty reasonable deal over emails and phone without me going into the dealership like all the other Houston dealerships wanted me to. We agreed on a pretty reasonable deal, and he called me back the next day with an even better deal. He was very professional, no hassles and easy to communicate with. Very highly recommended! More
by ManeshPatel
Employees Worked With
Matthew Collins
October 25, 2013
Got a good price and fairly good service out of Kirk Hundall - closed the deal in about an hour and a half. But getting the license plates has been agonizing. They cannot mail them as directed, don't Hundall - closed the deal in about an hour and a half. But getting the license plates has been agonizing. They cannot mail them as directed, don't know where they are, who's on first, cannot answer the phones, finally after taking a poll decided they sent them to the wrong address, and generally exhibit a degree of functional illiteracy that is normally the stuff of legends. Bob Archer seems in control, but apparently struggles with all these balloons as well. More
by oldenbum
Employees Worked With
Kirk Hudnall
June 26, 2013
Matthew was positive and excited about VW, and gave me outstanding customer service, from test driving all the way to have our paper works ready to drive out our new car. Even I felt I have done my onlin outstanding customer service, from test driving all the way to have our paper works ready to drive out our new car. Even I felt I have done my online research of VW, Matthew gave me great resources regarding different models. This is my best ever purchasing experiences, and the car I received is at superb condition that nobody can beat, it was waxed in a manner that I can use it as a mirror. More
by KeithSyson
Employees Worked With
Matthew Collins
June 18, 2013
We are proud to brag...that we are on our 3rd lease from Archer Volkswagen with the very same salesperson, Carlos. We have been so pleased with the Volkswagen vehicles performance and the high standard of e Archer Volkswagen with the very same salesperson, Carlos. We have been so pleased with the Volkswagen vehicles performance and the high standard of excellent service and care by the sales team at Archer...we just keep coming back. With the exceptional sales care/assistance in purchase and after-care, service etc...we are just glad for this dealership/our VW Transportation...they just make our car life easy. We are grateful! More
by Carol Briggs
Employees Worked With
Carlos Turcious
June 16, 2013
After visiting several other dealerships, it was refreshing to visit Archer. My Salesperson, Bill Touzani, knew which vehicles he had in stock, and directed me to the exact vehicle I had requested. refreshing to visit Archer. My Salesperson, Bill Touzani, knew which vehicles he had in stock, and directed me to the exact vehicle I had requested. The vehicle was clean, mechanically excellent, and met all criteria I expected. Bill worked with me to meet my price expectations, and had my Golf TDI ready for drive-out when the paperwork was completed. Karim Altbaughlma was professional, efficient, and friendly. All closing documents were accurate and quickly prepared for signature - - no lengthy 'sitting around' - - . I made a 200 mile trip specifically to trade my Dodge Charger for a Volkswagen TDI. My time was limited, and my 'let's do it, or not do it' attitude was respected. (Thank you!) I was not interested in a new vehicle, preferring a 3-4 year-old vehicle in excellent condition. I understand there is more to consider in a used car trade than a new car trade - - but - - I had researched pricing and trade-in values. I was ready to close! I was very pleased to see that Archer Volkswagen was also prepared! I am very pleased to recommend the used car arm of Archer Volkswagen as an efficient professional group who are ready, willing and able to make decisions. As an overall impression of a 'car-buying experience' I would rate my experience with Archer "As good as it gets". Rick Kelley Corpus Christi, Texas More
by rickkelle
Employees Worked With
Bill Touzani, Karim Aitbaughima
June 05, 2013
Great sales experience! From test drive, sale and finance. Smooth process via email and negotiation process. Understood needs, wants and worked with me on every angle. Would recommend if you are look finance. Smooth process via email and negotiation process. Understood needs, wants and worked with me on every angle. Would recommend if you are looking for a new VW or a used certified VW. Service dept. has been great also. No issues with small concerns that needed addressed. Rental car was always available and location in Houston is great. Worth a serious visit if in market for new VW. Prices are below other VW dealers in Houston that were researched. More
by skiteer617
Employees Worked With
Jeremy Ortego, Matthew Collins, Ray Ramos, Karim Aitbaughima
