Apple Ford Apple Valley

I have a 2020 Ford Escape that only has 17305 Miles on it and all the Lug Nuts needed to be replaced and they charged me for it. I have owned many vehicles and I haven't ever heard of lug nuts swelling up in and all the Lug Nuts needed to be replaced and they charged me for it. I have owned many vehicles and I haven't ever heard of lug nuts swelling up in such a short period of time. The car is a lease and I obviously don't put many miles on it It's embarrassing to tell people you know that your car that your proud of has such junky parts that the lug nuts for your tires wore out before you even needed new tires brakes etc. I thought this would have been covered by the manufacturer. After this experience after I left the module went out before I left the lot and all the warny lights went on If it wouldn't been for warranty that wouldn't have been covered. Also I had scheduled the car with a pre maid appointment for the recall to be taken care of to find out the lady just scheduled me for an oil appointment with a rental. Lots of mismanagement. No parts were available and they said it would be at least 2 months. I scheduled it for the fuel injector recall and upon arriving no one had a clue what I was there for because she just put me in for an oil change with a rental. Lucky there was a rental put on there since the car failed immediately after having the oil change. I'm seriously not considering buying the car now or leasing another vehicle. More

The Technicians should not touch any control adjustments in the vehicles. My headlights had been moved from auto to off without my knowledge. in the vehicles. My headlights had been moved from auto to off without my knowledge. More

I'm pleased with the service they provided for me purchasing my 2012 F-150. I'm definitely a happy customer. Thanks again Joe and I'll be returning when I buy again. purchasing my 2012 F-150. I'm definitely a happy customer. Thanks again Joe and I'll be returning when I buy again. More

Made the sale of the vehicle we purchased very easy. A very fair price for the year. A very fair price for the year. More

Very helpful. Lots of support staff to help out if there was questions. Very respectful Lots of support staff to help out if there was questions. Very respectful More

Friendly and easy to work with. I couldn't be happier working with Apple Valley Ford and by the way, I love my F150! I couldn't be happier working with Apple Valley Ford and by the way, I love my F150! More

Our overall experience in buying the vehicle was very good. The finance guy was a little pushy. Bob Patterson was great help in finding the truck we wanted. good. The finance guy was a little pushy. Bob Patterson was great help in finding the truck we wanted. More

I had an appointment to have my oil changed. It took 2 hours. I asked what was happening with my car & at first was told the oil change wasn’t done. Then the person helping me found out it was d It took 2 hours. I asked what was happening with my car & at first was told the oil change wasn’t done. Then the person helping me found out it was done. I was told that it took so long because they were backed up & other cars took longer than anticipated. However I saw people who came in after me leaving before I did. The employees were apologetic & did give me the oil change for free. I have had problems with Apple Valley Ford in the past & will not be going back. ' More

Great customer service, Cindy had our full attention, Rob Leroy found us the vehicle that we were looking for, Great Job!!! Leroy found us the vehicle that we were looking for, Great Job!!! More

A fully stocked, full service dealership, is not a thing of the past. Very impressed. of the past. Very impressed. More