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Antwerpen Dodge Ram

Catonsville, MD

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412 Reviews

5717 Baltimore National Pike

Catonsville, MD

21228

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412 Reviews of Antwerpen Dodge Ram

November 23, 2019

Happy We had a very good experience! Buying any car without seeing or driving it is a leap of faith, especially a used car. Kyle provided us with accurate a More

by Michael
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Mathes, Kyle Edwards
November 14, 2019

Drive Shaft Repalcement My drive shaft was replaced in a timely matter however now it is making a terrible rattling noise now! I will be calling to make another appointment t More

by KCAVE72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
Nov 15, 2019 -

Antwerpen Dodge Ram responded

Hello, I am extremely sorry about your service experience at our Dodge Ram dealership. I would like an opportunity to resolve and correct the issues. I have escalated to our service manager and we look forward to speaking with you. Customer Service Manager Stephanie Williams Antwerpen Dodge Ram 410-744-7400 swilliams@antwerpenauto.com

November 12, 2019

Oil change The cashier was so nice and friendly she really makes customer service a great experience told her I let Charles know she needs a raise More

by 2SPORTREF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Braunlich
November 12, 2019

My truck Gary is the best he took care of my truck right away he is the best person I will ever trust with my truckthank you More

by LINDAMULLINEAUX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Peters
November 08, 2019

Hard working dedicated young lady From the moment i was grated i felt like a family member. She worked for me and wouldn't stop until i was COMPLETELY SATISFIED. Very pleasant, Hard wo More

by John Reds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kalea Compton
November 08, 2019

I came looking for Ms.Compton because a friend recommended her for her awesome customer service so I will be coming to the new location More

by NicoleB
Recommend Dealer
Yes
Employees Worked With
Katherine Savin, Customer Support, Brenda Mathes, Kalea Compton, Charles Braunlich
November 02, 2019

Very good customer service. From the first day when my car was towed in after an accident, Stephanie Williams provided excellent customer service at every step. Even when more wo More

by RVWATSON54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Williams
November 01, 2019

.Great Service All personnel was professional, knowledgeable and kind. My car was ready the next day. I was really worried about my car because I had failed the emis More

by faith2870
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Braunlich
October 27, 2019

One of the best experiences... Friendly staff.... I was welcomed soon as I walk through the door. They lead me to the right direction where I needed to go to get service. I go past More

by MIKEWHITE32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Braunlich
October 27, 2019

Wouldn't contact me back After an initial quick response from the Internet Manager on a vehicle I inquired about online, the dealership refused to email or call me back once I More

by Hawkfan261
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Morgan Sanders, Nathan Taylor
Oct 28, 2019 -

Antwerpen Dodge Ram responded

Hello, We would like an opportunity to correct any issues with our sales team. Please provide your full name and phone number so our management team can contact you. This is not the sales experience we strive to provide for our customers. A 5 star is always our goal. . Linda Peters Customer Service Manager lpeters@antwerpenauto.com 410-747-3333 x11025

Oct 29, 2019 -

Hawkfan261 responded

The dealership finally responded to my requests 3 days later and after about 6 hours of waiting for them to confirm the price, they came back with an out the door price that was $14,000 more than the advertised price, saying it had extra options not listed in the sale price. However, after checking again 24 hours later, the same exact "sale" price was listed. Really shady business practices in my opinion.

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