
Allen Cadillac GMC
Laguna Niguel, CA

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246 Reviews of Allen Cadillac GMC
Easiest used car purchase. I located a used Dodge Charger online at Allen Cadillac/GMC. I contacted Elise Ranauro from their internet department and she confirmed it was availab I located a used Dodge Charger online at Allen Cadillac/GMC. I contacted Elise Ranauro from their internet department and she confirmed it was available, so I went to their dealership around lunch time. When I arrived, Elise introduced me to Jon Wesley Nelson in Sales. Jon showed me the vehicle, and took me on a test drive. We talked numbers a bit. I mentioned that I would like to grab a bite to eat and that I would contact him in the afternoon. Of course, they wanted to close a deal before I left, but Jon was not pushy. I called them back a couple hours later (after getting the OK from the boss - my wife). They had the paperwork ready to sign when I got there around 5:30. It took less than a half hour to complete the transaction. The finance guy (can't remember his name) offered add-ons, but was not pushy about them. They put some gas in the car, and gave it a wash. Easiest used car purchase I have ever made. Jon was easy going, very professional, and personable. I would definitely buy from here again. More
Just what you'd expect from a high-end auto dealer! Auto Club told me they had an auto-buying plan. Within minutes of calling their rep, I received a call from Kelley Miller, fleet manager. I knew wha Auto Club told me they had an auto-buying plan. Within minutes of calling their rep, I received a call from Kelley Miller, fleet manager. I knew what I wanted--a white diamond SRX on a certified 36-mo lease. I could see her head spinning. She excused herself for a minute. When she returned, she told me she had exactly what I wanted. She picked me up the next day to test drive the SRX. When we reached the dealership, she escorted me through financing, and then introduced me to some key people, should I need help or have questions. I then drove my new SRX off the lot. The whole process took roughly two hours total. The credit goes to Kelley. We immediately had rapport, her manner was professional, and I felt confidant that she had my best interest in mind. And, she quickly delivered. We covered a world of information, and she made it fun. What an asset she must be to you.! Kudos to Kelley. And, good job, Allen. I've purchased two of my three Cadillacs from Allen and have always been treated with the upmost respect. Thank you. More
Service, what service? I bought a 2015 Cadillac Escallade Platinum less than 10 days ago from a different dealer since I found what I wanted in Torrance! Gave Allen the sam I bought a 2015 Cadillac Escallade Platinum less than 10 days ago from a different dealer since I found what I wanted in Torrance! Gave Allen the same courtesy to sell me one but they never called me back when one arrived that I wanted. I went by Monday see to if they could help me find a lost document that slipped into the console into the stack. A service writer told me it would cost $80 to $160 to get a technician to tear apart the console and put it back together. I drove away telling myself this is why I wouldn't do business with these guys. Tuesday morning I drove up to Penske Cadillac, I arrived by 7am when the service department opens and within less than 10 minutes I was on my way with my document in hand, and not a dime spent! I'll return to Penske and never waste my time with Allen. And OK, so I didn't buy the vehicle from Allen, It's the closest dealer for warranty work to where we live and I would rather head back to a real dealer an hour or more away after that experience! More
All Star Treatment Allen Cadillac treats me like family every time we do business. I have purchased 4 Escalades from Allen over the past decade and will never purchase Allen Cadillac treats me like family every time we do business. I have purchased 4 Escalades from Allen over the past decade and will never purchase elsewhere. My salesperson Rob Foster is a very genuine person and it is nice to know you are dealing with a straight shooter when purchasing a new vehicle. Once again my expectations have been exceeded. More
John Clune was very helpful and knowledgable had an enjoyable experience... John Clune closed the deal and convinced me to buy from Allen Cadillac, So far my experience, has been enjoyable. John had an enjoyable experience... John Clune closed the deal and convinced me to buy from Allen Cadillac, So far my experience, has been enjoyable. John was knowledgable with all the working parts on the SRX and invited me to stop anytime for more instruction if needed. More
Best Service & Best Price Being very specific about options and trim level that I want for my new truck which just come out on the market for a few months, I had to do a lot o Being very specific about options and trim level that I want for my new truck which just come out on the market for a few months, I had to do a lot of shopping and were lucky to have Rodney at Allen dealer helped me. Rodney ordered the truck from GM and offered to me at the best price. He was very informed along the way by providing me many update status during the waiting period. Thank Allen team for making car shopping easier for the average consumer like me, and special thank to John at finance department for informing me of all the option but no sale pressure. More
not honest wouldn't go to this dealer, i called them from another dealer to see if they have a car in stock and the salesmen PETER said yes we have 2 of them an wouldn't go to this dealer, i called them from another dealer to see if they have a car in stock and the salesmen PETER said yes we have 2 of them and he will do $84,000 on the one i was interested in . and after an hour drive i get there and he simply said oh well i don't have them and i can sell you another one. this is just BAD business . i hope the owner reads this review and know how the run the show here. I'm at another dealer as I'm typing this and buying the same car i was going to buy from allens. way to loose customers. More
Best Truck Purchase Ever!!!!! It was truly the best experience I have ever had purchasing a new vehicle! I discussed what my wants where over the phone, they found exactly what I It was truly the best experience I have ever had purchasing a new vehicle! I discussed what my wants where over the phone, they found exactly what I was looking for. Then I was able to continue working while they put the financing together and made the truck ready for me to take home, so when I actually walked into the dealership all I had to do was sign papers and walk out with my Brand New Truck!!! The whole process only took maybe 30 minutes!!! Oh and the salesmen that helped me where top notch. Thank you Allen for actually making purchasing a vehicle fun again, and thank you for the great deal!!!!!!!!!!!!! More
Personable and friendly. Low pressure sales. I found the Allen sales team to be personable and friendly. I experienced low pressure sales, appreciated their casual / informal atmosphere, and enjo I found the Allen sales team to be personable and friendly. I experienced low pressure sales, appreciated their casual / informal atmosphere, and enjoyed salesperson Steve Turner. More
Very happy customer. Eric Tourbin was especially friendly and helpful. i couldn't be more pleased with the deal. Best experience of my 50 years of buying vehicles. Eric Tourbin was especially friendly and helpful. i couldn't be more pleased with the deal. Best experience of my 50 years of buying vehicles. More