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All American Ford of Hackensack

Hackensack, NJ

4.7
1,473 Reviews

520 River Street

Hackensack, NJ

07601

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1,473 Reviews of All American Ford of Hackensack

July 23, 2023

Customer service was horrible! !!! No one listen especially the manager who refuse to listen to her customers !!!the worst place to go!!! They all need to be replaced and have peopl More

by st
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t have the women name she is the manager and was new
Jul 24, 2023 -

All American Ford of Hackensack responded

Customer service is our top priority so your review is very disappointing to read. This certainly does not sound like the attentive professionalism I expect from our team and I will be sure to address your concerns internally. If there's anything I can do to improve your experience, please reach out. Thank you, Liz Talbott - Service Manager - (201) 487-6700

Jul 24, 2023 -

st responded

Hi Thanks for your response!! If customers service was your first priority Then why when I wanted to talk no one listen to me !! Just to explain what happened!!! One of the girls was so rude so unprofessional it was completely a shame!!! I left completely speechless and shocked by this kind of service!!!!

July 16, 2023

Ashley was terrific once again she explained what as covered and I was responsible for she never lost her smile or her bubbly personality I can see her going places in ford wish there where people like More

by The_grumpster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley munoz
Jul 17, 2023 -

All American Ford of Hackensack responded

We're so glad to hear that Ashley provided you with excellent service! Thank you for choosing All American Ford of Hackensack and taking the time to leave us a positive review. We appreciate your kind words and look forward to serving you again in the future!

July 12, 2023

The service was excellent. My service advisor was very professional and knowledgeable. From start to finish she kept me updated on the progress. Thankyou and keep up the good w More

by JOE SOYCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Munoz
Jul 12, 2023 -

All American Ford of Hackensack responded

Joe, thank you for the kind words! We're glad to hear that your service advisor provided excellent and professional assistance. Your feedback means a lot to us at All American Ford of Hackensack, and we hope to see you again down the road!

July 04, 2023

Amazing experience with All American and working with Larry Rubin on our 3rd purchase! I love his honesty, transparency, and non pushy approach. Definitely a 5 star experience! More

by cynpatt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Rubin, Carlos Marin
Jul 05, 2023 -

All American Ford of Hackensack responded

Thank you so much for the 5-star review! We're delighted to hear that Larry provided you with an amazing experience at All American Ford. Your kind words mean a lot to us, and we hope to see you back again down the road!

June 30, 2023

Ashley Munoz was fantastic she went that extra mile in getting my truck set up for my next appointment wish there were more people like her working these days what a wonderful person to deal with hats off More

by The_grumpster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley munoz
Jul 03, 2023 -

All American Ford of Hackensack responded

Thank you for the wonderful review! We're so glad to hear that Ashley provided exceptional service and made your experience with All American Ford of Hackensack a positive one. We appreciate your kind words and look forward to assisting you again in the future. Have a great day!

June 29, 2023

Ashley was fantastic she went that extra mile getting me set up for next trip to Ford she got my parts ordered for me on July 11 for when I come back from vacation she is out standing worker and deserves a More

by The_grumpster
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ashley Munoz
Jun 30, 2023 -

All American Ford of Hackensack responded

Your review makes our day! We're over the moon to hear that Ashley went above and beyond to assist you. We're definitely lucky to have her on the All American Ford of Hackensack Team. Safe travels!

June 26, 2023

I’ve had nothing but good experiences with Jeff once again thank you for a great staff at all American boy More

by stewman62
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rich Wolski
Jun 27, 2023 -

All American Ford of Hackensack responded

Thanks for the review and shoutout to Jeff! We're so glad you had a great experience with our team at All American Ford of Hackensack. We appreciate your support and hope to see you again down the road!

June 24, 2023

The dealership did a great job. The staff was professional and courteous. My vehicle was done the next day. More

by Merrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sabino, Kenneth Whyte, Jason Nazco, Rich Wolski, Amparo Garcia, Tim Gannon, Jose Organ, Shea Deverex
Jun 26, 2023 -

All American Ford of Hackensack responded

We're so glad to hear that you had a great experience at All American Ford of Hackensack, Merrill! Thank you for taking the time to leave us a positive review. If there's anything else we can do for you in the future, please don't hesitate to reach out. Have a fantastic day!

June 21, 2023

Ashley was a very concerned person and quick to help me, she called me with updates . Mechanic was on point ,thank you More

by Dtorres121857
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ashley Munoz
Jun 21, 2023 -

All American Ford of Hackensack responded

We're so glad to hear that Ashley and the team provided you with excellent service! Thank you for choosing All American Ford of Hackensack. We hope to see you back again down the road!

May 02, 2023

Good experience. Very pleasant atmosphere..very helpful in answering my questions..over all very satisfied. More

by Lillian talbott
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Forman, Larry Rubin, Brian Eschrich, Rudy Porter, Hubert Daley, Richard Clinton, Jim Payne, Kacie Arochas, Julian Santaigo, Eric Katzman
May 02, 2023 -

All American Ford of Hackensack responded

We're happy to hear that you had a good experience, Lillian! At All American Ford of Hackensack, we strive to create a pleasant atmosphere while being helpful in answering questions. Thank you for taking the time to leave your review and let us know that you are satisfied!

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