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All American Ford of Hackensack

Hackensack, NJ

4.6
1,470 Reviews

520 River Street

Hackensack, NJ

07601

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1,470 Reviews of All American Ford of Hackensack

November 02, 2023

They were very helpful in a time sensitive situation and completed the work on budget and no surprises. They kept me updated as well More

by Seattledude5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff, Jeff Thessen
Nov 03, 2023 -

All American Ford of Hackensack responded

Hello! We're glad to know that our team at All American Ford of Hackensack was able to assist you effectively, it's our commitment to provide great service. We appreciate your feedback and look forward to serving you again in the future!

September 24, 2023

One of the best dealership experiences in recent times. Everyone i interacted with were nice, polite and helpful. The team here, values customer satisfaction above everything else and aim to provide the be More

by richarme
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabe in Finance and Steve, the manager, Richard Clinton, Maleni Camacho
Sep 25, 2023 -

All American Ford of Hackensack responded

Richarme, it's fantastic to know that Steve, Richard, and Gabe made your experience at All American Ford of Hackensack a memorable one. We appreciate the recommendation! Enjoy your new ride!

August 25, 2023

Great and quick service, helpful and pleasant staff ! I have always been treated well there ! More

by scottieamh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana
Aug 25, 2023 -

All American Ford of Hackensack responded

We are thrilled to read your positive feedback! Thank you for choosing All American Ford of Hackensack and for sharing your experience. Drive safely!

August 08, 2023

Ashley was very helpful when I came in this time for the recall fix of brake fluid hoses More

by buckspiecker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Aug 09, 2023 -

All American Ford of Hackensack responded

Thank you for leaving All American Ford of Hackensack a review! We are happy to hear that Ashley was helpful and got your recall taken care of. Have a great day!

August 06, 2023

I have been going there for the last 9 years. They are the very best! More

by rshen99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sabino, Kenneth Whyte, Jason Nazco, Rich Wolski, Amparo Garcia, Tim Gannon, Jose Organ, Shea Deverex
Aug 07, 2023 -

All American Ford of Hackensack responded

Thank you for the review! We hope to see you again at All American Ford of Hackensack!

July 25, 2023

Service Advisor Ashley Munoz is excellent. She kept me updated on the progress of my vehicle More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of employee
Jul 25, 2023 -

All American Ford of Hackensack responded

Michael, thank you for the review! We appreciate the kind feedback about Ashley and hope to see you again at All American Ford of Hackensack. Safe travels!

July 24, 2023

I needed some recall work done on my Mustang. I set up an appointment and when I arrived I was immediately greeted by Liz. I then gave some info to Tatiana and then went to the waiting room and h More

by SamV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz, Tatiana, Ed
Jul 25, 2023 -

All American Ford of Hackensack responded

Thank you for sharing your positive experience with us, Sam! We're glad to hear that Liz, Tatiana, and Ed provided you with excellent service during your visit. It's great to know that our team made sure you were well informed throughout the process. We appreciate your kind words and hope to see you again at All American Ford of Hackensack! Have a fantastic day!

July 23, 2023

Customer service was horrible! !!! No one listen especially the manager who refuse to listen to her customers !!!the worst place to go!!! They all need to be replaced and have peopl More

by st
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t have the women name she is the manager and was new
Jul 24, 2023 -

All American Ford of Hackensack responded

Customer service is our top priority so your review is very disappointing to read. This certainly does not sound like the attentive professionalism I expect from our team and I will be sure to address your concerns internally. If there's anything I can do to improve your experience, please reach out. Thank you, Liz Talbott - Service Manager - (201) 487-6700

Jul 24, 2023 -

st responded

Hi Thanks for your response!! If customers service was your first priority Then why when I wanted to talk no one listen to me !! Just to explain what happened!!! One of the girls was so rude so unprofessional it was completely a shame!!! I left completely speechless and shocked by this kind of service!!!!

July 16, 2023

Ashley was terrific once again she explained what as covered and I was responsible for she never lost her smile or her bubbly personality I can see her going places in ford wish there where people like More

by The_grumpster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley munoz
Jul 17, 2023 -

All American Ford of Hackensack responded

We're so glad to hear that Ashley provided you with excellent service! Thank you for choosing All American Ford of Hackensack and taking the time to leave us a positive review. We appreciate your kind words and look forward to serving you again in the future!

July 12, 2023

The service was excellent. My service advisor was very professional and knowledgeable. From start to finish she kept me updated on the progress. Thankyou and keep up the good w More

by JOE SOYCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Munoz
Jul 12, 2023 -

All American Ford of Hackensack responded

Joe, thank you for the kind words! We're glad to hear that your service advisor provided excellent and professional assistance. Your feedback means a lot to us at All American Ford of Hackensack, and we hope to see you again down the road!

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