All American Ford of Hackensack

Exceeded expectations. Everything went smooth and communication was on point bias text and emails. Overall, great experience Everything went smooth and communication was on point bias text and emails. Overall, great experience More

They have treated me well since I first went in there and I’m very appreciative for them taking care of an issue that came up later on. Everyone is very helpful and professional here, and I recommend them hi I’m very appreciative for them taking care of an issue that came up later on. Everyone is very helpful and professional here, and I recommend them highly! More

Months ago now, the mechanics at All American damaged multiple pieces of the interior and exterior of my 2022 Ford Maverick during a routine recall installation. At that recall installation I was pushed multiple pieces of the interior and exterior of my 2022 Ford Maverick during a routine recall installation. At that recall installation I was pushed by a Service Supervisor to have my tires realigned for $130, despite being in two weeks earlier for service, and having no alignment issues reported. I was in two weeks prior because that was the day the recall service was scheduled. Ironically, the parts weren’t even ordered for the recall, until the end of my original appointment. After leaving a review on Google accounting for these issues with multiple photos, I was contacted by their Service Manager Liz Talbott, who told me she would personally open the service garage for me, and make sure all of the issues with my car were rectified. When I returned so she can inspect the damage, she assured me multiple times in front of her entire staff that all damaged parts of the car I had shared, were going to have replacements ordered and installed, and I would receive a phone call from her very soon. All of this took place between July, August/Early September. I never received that call. I sent an email to the general manager of the dealership, after a receiving a trade in offer for my Maverick to my inbox, explaining these problems, the time expired, and their complete lack of a response, and disregard for the numerous lies I was told during this process. That also went unanswered. For some reason, I received a text message just now, asking to review my experience with Liz, so why not right? This place is a joke top to bottom. Do your own service, or go to any of the hundreds of local mechanics in Bergen County. More

They were very helpful in a time sensitive situation and completed the work on budget and no surprises. They kept me updated as well completed the work on budget and no surprises. They kept me updated as well More

One of the best dealership experiences in recent times. Everyone i interacted with were nice, polite and helpful. The team here, values customer satisfaction above everything else and aim to provide the be Everyone i interacted with were nice, polite and helpful. The team here, values customer satisfaction above everything else and aim to provide the best experience possible. Steve, the Manager is an amazing person who helped me secure a good deal. He connected with me on a personal level, which i feel good about since most dealerships, dont treat you that way. Richard in Sales is a nice person, right from the time i walked to his desk, through the test drive, paperwork and delivery, he was extremely helpful. Gabe from Finance is another great guy who made the documentation process smooth even though there were some hiccups. Overall a wonderful experience and i would recommend this dealership to everyone. Be assuree that you would not lose a deal just on numbers, they will certainly work with you to get you the best deal possible. More

Great and quick service, helpful and pleasant staff ! I have always been treated well there ! I have always been treated well there ! More

Ashley was very helpful when I came in this time for the recall fix of brake fluid hoses recall fix of brake fluid hoses More

I have been going there for the last 9 years. They are the very best！ They are the very best！ More

Service Advisor Ashley Munoz is excellent. She kept me updated on the progress of my vehicle She kept me updated on the progress of my vehicle More

I needed some recall work done on my Mustang. I set up an appointment and when I arrived I was immediately greeted by Liz. I then gave some info to Tatiana and then went to the waiting room and h I set up an appointment and when I arrived I was immediately greeted by Liz. I then gave some info to Tatiana and then went to the waiting room and had some complimentary coffee. I then spoke with Ed for a while about my car, the dealership, and some of the very cool vehicles for sale at All American Ford. I was kept updated on the progress of the work through the messaging system, as well as by Tatiana in person. Before I knew it, the work was done, my car was parked outside, and I was ready to go. The service and professionalism provided by All American should be what all other dealerships strive for, Excellent!! Thanks so much for a super positive experience! Sam More