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All American Ford of Hackensack
Hackensack, NJ
1,476 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,476 Reviews of All American Ford of Hackensack
September 19, 2016
STRESS FREE!!! I just bought a 2014 Explorer. Vivian Zarate , Internet Sales Manager, made the entire process simple. She is an awesome advocate! I had a relative I just bought a 2014 Explorer. Vivian Zarate , Internet Sales Manager, made the entire process simple. She is an awesome advocate! I had a relatively new salesperson, Vivian walked me through everything. She is very knowledgeable and reassuring. More
by Ellie
Employees Worked With
Vivian Zarate
September 09, 2016
Great Car Buying Experience I just bought my 2016 Ford Focus ST two weeks ago from All American Ford of Hackensack. The overall buying experience was such a pleasant one that I w I just bought my 2016 Ford Focus ST two weeks ago from All American Ford of Hackensack. The overall buying experience was such a pleasant one that I would highly recommend it to friends, family, or anyone, without reservation. One day, around 8:30 PM, I clicked on several dealerships in the area while I was browsing Ford's website, looking for a Focus ST. To my surprise, within 5 minutes (I'm not exaggerating), the phone rang. On the other end, was Eric Katsman, the online person of All American Ford. I told him that it was nice to get a response so quickly, I wasn't really expecting any call at this hour, to which Eric said they were open till 9:00 PM. Good first impression! During the next few days, I exchanged e-mails with Eric on the specific of my car search, and he was always prompt in his reply. Eventually, I took upon on Eric's offer to go in and talk to someone. This was when I met Steve Martino, the sales person. Steve was quite knowledgeable in the Ford lineup (believe me, I've come across plenty of car sales persons out there who don't know their own products well). Steve had to be the most patient car sales person I have met. I was very specific in the color and option of the car I wanted. Steve patiently sat with me and searched all the inventories local and not so local. He came up with a few close ones, but no exact match. In the end, he apologetically shrugged his shoulders, "sorry, I tried". "What???!!! That's it??? Am I hearing him right?" I thought to myself, "He's actually not even trying to pressure me into buying one of the cars from the inventory, and let me walk away without a sale?" This was soooo contrary to the car sales tactics I often heard about not letting the customer walk away from a potential sale as the chances of his return is often low. A big pleasant surprise in the no-pressure buying experience that scored big with me! So out of the door I went, feeling pretty good about the experience so far, but without a car. A week later, I received a call from Steve. He has located a car for me, in the exact color and option I wanted! Well, not so exact... The car came equipped with summer tires, but I wanted one with the all-season tire option. Not a problem for All American Ford. They went out of their way and replaced the summer tires with all-seasons in the dealership at no additional cost. What service! So, in I went for the second time, and closed the deal. I was offered a good discount off the MSRP, plus a great trade-in value for my old car, topped off with the Ford incentives, all of which kept my monthly payment low. A really good deal. My good experience didn't just end with me driving the car off the dealership lot. A week later, I received a refund check for $100 from All American Ford. The check was for the adjustment for difference in DMV new vehicle registration fees. Part of the price I had paid included the DMV fee for new plates. But when we did the paperwork, I opted to keep my old plates (I live in NY, don't like the new yellow plates) which cost less to register. They could've just kept the difference and I probably wouldn't even have noticed. You've got to appreciate their honesty! A rare quality in these days. More
by thekehe
Employees Worked With
Steve Martino, Eric Katzman
August 19, 2016
Fraud Dealership This dealership is a fraud. On Feb 25 2015 they sold us a Certified Pre Owned 2014 Ford expedition that they brought over from their sister dealership This dealership is a fraud. On Feb 25 2015 they sold us a Certified Pre Owned 2014 Ford expedition that they brought over from their sister dealership All American Ford of Paramus. Our salesman was Steve Martino, we walked out the dealership with peace of mind that the car was a CPO and had powertrain warranty till 100K miles if anything major was to go wrong, boy were we wrong. A week a half ago with 83k miles on the car the engine started making a knocking noise, we took it to a ford dealer in south jersey who told us that the car needs a new engine and we would need to pay for it as there was no Certified Pre Owned warranty on the car. We were dumbfounded and called Ford North America who told us that the CPO warranty was cancelled by the dealership after the car was sold to us and there was no longer any CPO warranty on the car. They advised us to take the car to the selling dealer. We took the car to All American Ford asking for answers as we had the paperwork showing the car was CPO when they sold it to us. After keeping the car for a week and Steve called me to tell us since we had livery plates on the car the CPO has been cancelled, we called Ford North America again and were told by John the Certified Pre Owned Manager at Ford North America that livery plates do not effect the Certified Pre Owned status of the car and his records show the CPO warranty cancelled by All American Ford after it was sold to us. I called Steve back with the information given to me by Ford North America who backtracked on his previous statement and transferred me to Joe Fischer the General Manager. Mr Fischer was very hostile on the phone and kept asking for oil change receipts from a ford dealership, when I asked him a simple question if my car was CPO he refused to answer me and after getting loud at me hung up the phone on me telling me I can do whatever i want as there is no proof that the car was sold as CPO, whereas there actually is. A couple of hours later Mr Allen from the service department called me and told me the car was not CPO and he could offer me a discounted price of 8 thousand dollars to install a new engine. The is pathetic from a dealer that claims to be one of the biggest ford dealers in north new jersey. Not only did they commit a fraud by selling a non CPO car to us as a CPO but are refusing to take responsibility and to rub salt on our wounds asking for another 8 thousand dollars to fix the car which should already have been in warranty. Needless to say we have all the proof and paperwork and we will be taking this up with our lawyer, the department of consumer affairs, Ford North America and better business bureau as nobody deserves to be cheated like these by dealers like All American Ford. Buyers be extremely beware!! More
by Syed
Employees Worked With
Steve Martino, Joe Fisher
August 19, 2016
Recall I called dealership Monday 8/15/16 to bring my 2004 Ford Freestar in for a recall repair. i was available any time during the week. I was told to brin I called dealership Monday 8/15/16 to bring my 2004 Ford Freestar in for a recall repair. i was available any time during the week. I was told to bring it in Wed. morning 9am. I brought it in at 9, signed paperwork and was asked if i would be waiting for repair to be done. I responded no that i would come back later that day after the repair was done. I was called at 4:30 pm that day and was told the van was not even looked at and they were very busy. I was not happy. The rep then told me that they have had cars there for days that have not even been looked at. Information i would have loved to know before i went there. Left the van overnight and called 11:30 am to see if it would be done and was told they would not get to it. I went and picked up my van with no work done. Thanks for nothing ALL American Ford. All could have been avoided if i was told it would take days to be done and not a couple of hours. More
by Michael Hartman
Employees Worked With
Amparo Garcia
August 13, 2016
Great Sales Team I just purchased a 2017 Ford Fusion and I love it! The sales team there went above and beyond to make my experience a great one! Thank you so much! I just purchased a 2017 Ford Fusion and I love it! The sales team there went above and beyond to make my experience a great one! Thank you so much! More
by Jasmin Smith
Employees Worked With
Larry Rubin
July 12, 2016
Solid visit After dealing with my local Ford dealer here in Jersey City I felt frustrated and more p*ssed off than ever. I was being pressured into a truck $15,0 After dealing with my local Ford dealer here in Jersey City I felt frustrated and more p*ssed off than ever. I was being pressured into a truck $15,000 more than what I bargained for and with options that were useless for my needs. I gave All American Ford in Hackensack a shot just to see if all dealerships were the same. The answer is no, my service from the first phone call to the end of the deal was top notch. Brian and Steve were a tremendous help to me when it came to finding the right truck for my personal and business needs. Even with a few hiccups we were able to find a great compromise that suited both ends of the deal. Both team members were helpful, honest, and more concerned with getting me the right truck, rather than a more expensive truck with nonsense that I didn't need or want. Communication was on point and direct we weren't wasting any time on either end and that's what I respect the most. Our deal was honest, quick, and directly to the point. Couldn't be happier with my experience here. I just wish now that I didn't waste so much time at the other dealerships in the area. More
by Justin
Employees Worked With
Brian Eschrich
July 01, 2016
Service & Problem My service and them solving the problem with my sensor is why I have purchased 3 Ford Explorers. They were excellent. But they need to improve on the My service and them solving the problem with my sensor is why I have purchased 3 Ford Explorers. They were excellent. But they need to improve on the coffee!!!(lol) More
by 12345
Employees Worked With
Kenneth Whyte, Kenneth Whyte
June 29, 2016
Recall visit. On June 28, 2016, I went for my recall service and again I had the pleasure to deal with Service Advisor Kenneth Whyte, Ken goes above and beyond hi On June 28, 2016, I went for my recall service and again I had the pleasure to deal with Service Advisor Kenneth Whyte, Ken goes above and beyond his duties to satisfy a customer. More
by DavidDoblack
Employees Worked With
Kenneth Whyte
June 22, 2016
Great trade in experience! My dad has been coming to All American Ford for years! And he always deals with JJ Petrillo. Well my dad took me here to trade in my lease, and after My dad has been coming to All American Ford for years! And he always deals with JJ Petrillo. Well my dad took me here to trade in my lease, and after meeting JJ I already felt 100% comfortable! He treats you like family. And we left with my brand new car the same night. I love JJ! He was so helpful and answered all my questions and dealt with all my concerns. He helped me find the best car and the best payments that were right for me, especially since I just graduated college and started my first big job! JJ is awesome! And i'll definitely be dealing with him from now on! More
by stephanie.mariee
Employees Worked With
JJ Petrillo
June 09, 2016
Service is great Had Ken Whyte as my service rep. Ken is great in how he explains everything and gives you confidence that he has your interests in mind. Exemplary em Had Ken Whyte as my service rep. Ken is great in how he explains everything and gives you confidence that he has your interests in mind. Exemplary employee. More
by Koby
Employees Worked With
Kenneth Whyte
