All American Ford of Hackensack

Don't go here I guess they didn't think I would notice extra money on top of what we discussed .Shame on me for doing the math, Double check the numbers with these I guess they didn't think I would notice extra money on top of what we discussed .Shame on me for doing the math, Double check the numbers with these guys, More

Rude and discriminative service I would like to tell you that hackensack dealership is the worst dealership with money sucker sales people who treat customers very unprofessional . T I would like to tell you that hackensack dealership is the worst dealership with money sucker sales people who treat customers very unprofessional . The main reason for this is the internet sales consultant Malenie Camoche . She is absolutely illiterate manerless woman impatient to explain about the payments . I will never go there again More

All American Ford- You dont always get what you paid for. I went in on a Saturday to purchase a 2017 Explorer Sport. My initial buying experience was very good, i was so happy, that i immediately sent them a I went in on a Saturday to purchase a 2017 Explorer Sport. My initial buying experience was very good, i was so happy, that i immediately sent them a friend of mine that was also looking to buy a car, not knowing what's in turn for me. When i saw the DVD entertainment system i purchased is not really what i was expecting nor what i was told i will get, i started having concerns. i got a system that's not synced with the Ford sync system, nor it was installed by ford as initially advised and overall it looks like a rip off and an after-market item. I expressed my dissatisfaction ( i was so upset that i asked to return the car which my wife loves) with the General manager Mr. Joe Fisher. He said he cannot take either the car nor the DVD back and offered me instead to have my car detailed (why would i want that for a leased car?!). I told him i dont need that, and after a heated argument (isnt the customer always right ?!) we agreed to calm down and he promised he will call the next day. Of course he didn't.....nor did he reply to my email i sent him. Side note - If your sales rep. is not knowledgeable enough, and is not familiar with the product nor the installation process, dont have him offer it to the customer, and have the decency to take the item back. Also, don't call it "miss-communication ! I thought this could be settled without having to write this review and i really wanted this to work out. (this is not the 3rd or 4th car im getting and never had such a bad experience before, and i had everything from Finance mistakes in the contract, to a custom ordered car being in an accident in the lot -always managed to have the issues resolved) but it seems that here they dont really care, they tell you what you want to hear so that you'll leave them alone. I have three work colleges and some friends that purchased their car from this dealership. If there's one thing i can do about all this (other than going to small court claims) is to do everything in my power to ensure they wont come back to this dealership ever again! If All American Ford in Hackensack thinks that a $2K system is more valuable to them than a potentially 6 returning customers, so be it. More

Ford family I purchased a Ford Raptor from All-American Ford. I love the staff at All-American. They make sure your needs are meet and they make you feel like fam I purchased a Ford Raptor from All-American Ford. I love the staff at All-American. They make sure your needs are meet and they make you feel like family. John Selman and the entire staff were professional and caring. More

One of the best car buying experiences with Kacie Arochas I had the pleasure of having Kacie Arochas as the salesperson who gave me the best possible experience in buying our new 2017 Escape. When I came into I had the pleasure of having Kacie Arochas as the salesperson who gave me the best possible experience in buying our new 2017 Escape. When I came into the dealership, I wasn't intending on buying a vehicle that day, but after taking a test drive and her working with me on the price and features I ended up buying my dream car. And with her help I ended up buying the right car, right color, and right deal for me and yet I felt like she game me the space I needed to think about it. I would strongly recommend Kacie as someone you could easily work with to have the best car buying experience possible. I sort of wish I could buy another vehicle from her but I already have 2 Fold Escapes. Just do want to say thank you Kacie once again. More

Tom Solus I had a great experience with my salesman Tom and management. They pretty much did what they had to do to make the deal happen. Thanks I had a great experience with my salesman Tom and management. They pretty much did what they had to do to make the deal happen. Thanks More

STRESS FREE!!! I just bought a 2014 Explorer. Vivian Zarate , Internet Sales Manager, made the entire process simple. She is an awesome advocate! I had a relative I just bought a 2014 Explorer. Vivian Zarate , Internet Sales Manager, made the entire process simple. She is an awesome advocate! I had a relatively new salesperson, Vivian walked me through everything. She is very knowledgeable and reassuring. More

Great Car Buying Experience I just bought my 2016 Ford Focus ST two weeks ago from All American Ford of Hackensack. The overall buying experience was such a pleasant one that I w I just bought my 2016 Ford Focus ST two weeks ago from All American Ford of Hackensack. The overall buying experience was such a pleasant one that I would highly recommend it to friends, family, or anyone, without reservation. One day, around 8:30 PM, I clicked on several dealerships in the area while I was browsing Ford's website, looking for a Focus ST. To my surprise, within 5 minutes (I'm not exaggerating), the phone rang. On the other end, was Eric Katsman, the online person of All American Ford. I told him that it was nice to get a response so quickly, I wasn't really expecting any call at this hour, to which Eric said they were open till 9:00 PM. Good first impression! During the next few days, I exchanged e-mails with Eric on the specific of my car search, and he was always prompt in his reply. Eventually, I took upon on Eric's offer to go in and talk to someone. This was when I met Steve Martino, the sales person. Steve was quite knowledgeable in the Ford lineup (believe me, I've come across plenty of car sales persons out there who don't know their own products well). Steve had to be the most patient car sales person I have met. I was very specific in the color and option of the car I wanted. Steve patiently sat with me and searched all the inventories local and not so local. He came up with a few close ones, but no exact match. In the end, he apologetically shrugged his shoulders, "sorry, I tried". "What???!!! That's it??? Am I hearing him right?" I thought to myself, "He's actually not even trying to pressure me into buying one of the cars from the inventory, and let me walk away without a sale?" This was soooo contrary to the car sales tactics I often heard about not letting the customer walk away from a potential sale as the chances of his return is often low. A big pleasant surprise in the no-pressure buying experience that scored big with me! So out of the door I went, feeling pretty good about the experience so far, but without a car. A week later, I received a call from Steve. He has located a car for me, in the exact color and option I wanted! Well, not so exact... The car came equipped with summer tires, but I wanted one with the all-season tire option. Not a problem for All American Ford. They went out of their way and replaced the summer tires with all-seasons in the dealership at no additional cost. What service! So, in I went for the second time, and closed the deal. I was offered a good discount off the MSRP, plus a great trade-in value for my old car, topped off with the Ford incentives, all of which kept my monthly payment low. A really good deal. My good experience didn't just end with me driving the car off the dealership lot. A week later, I received a refund check for $100 from All American Ford. The check was for the adjustment for difference in DMV new vehicle registration fees. Part of the price I had paid included the DMV fee for new plates. But when we did the paperwork, I opted to keep my old plates (I live in NY, don't like the new yellow plates) which cost less to register. They could've just kept the difference and I probably wouldn't even have noticed. You've got to appreciate their honesty! A rare quality in these days. More