All American Ford of Hackensack

Amazing These amazing men: Julian,Allen, and Ken have helped me with so much with my car. I can't thank them enough and I recommend them 100%. Thank you. Ms These amazing men: Julian,Allen, and Ken have helped me with so much with my car. I can't thank them enough and I recommend them 100%. Thank you. Ms.Masri More

Very Satisfied I have already recommended your dealership to two of my neighbors and my brother-on-law. I wouldn't hesitate to back to All American Ford I have already recommended your dealership to two of my neighbors and my brother-on-law. I wouldn't hesitate to back to All American Ford More

Never Fixed the Problem I have to draw a distinction between the product - a Ford F150 which is absolutely great - and the total failure of the dealership to resolve a proble I have to draw a distinction between the product - a Ford F150 which is absolutely great - and the total failure of the dealership to resolve a problem. The problem itself is easy to describe: the dealer installed bedliner and cover prevented the automatic tailgate from functioning causing it not to close properly or not to open remotely. I learned about the failure to close when the contents of the truck bed spilled out on the roadway while I was driving; fortunately nothing serious occurred. Each time I took the truck back I had to explain to a service advisor what the issue was and then the mechanics tried various Rube Goldberg techniques to attempt to fix the issue. Despite multiple visits the problem remains unresolved. In my last visits, I sought to escalate the issue to service managers. No help there. And in my last visit, I was linked to the service department head who promised to be back in touch with me with a solution. It is many weeks later and I have still to hear. One issue that a service advisor warned me about, was that I should not complain to Ford because the dealership will treat "complainers" as persona non grata. I am now about to buy a new Ford SUV because I am happy with all other aspects of the Ford product, but no way would I use this dealership again. More

2015 ford ftx Sow the price on they web site for 47k so i called in to see the car after 2 days price was 50k have picture and everything from almost all the web si Sow the price on they web site for 47k so i called in to see the car after 2 days price was 50k have picture and everything from almost all the web sites on net so i told them i will be in to see the truck and after that i told them about the 47k price they never called me or tryed to work with me More

painless new vehicle buying I was looking for a new truck online and emailed Vivian Zarate about 2 F 150's I liked. She responded very quickly thru email as I had requested . Af I was looking for a new truck online and emailed Vivian Zarate about 2 F 150's I liked. She responded very quickly thru email as I had requested . After a few emails I had my "out the door price quote". Two days later I was meeting her at the dealership where she turned me over to Larry Rubin, a very capable salesman' and later that day I drove home with my new truck! I was most impressed with Vivian understanding what I wanted. It was just as easy working with Larry Rubin he came in to put the deal together with an easygoing flair that had me comfortable even during trade in negotiation! More

Worst Bying Experience Ever!! I went o All American Ford in Hackensack to see a 2017 Mustang GT they showed they had in there inventory, after arriving there and speaking to the sa I went o All American Ford in Hackensack to see a 2017 Mustang GT they showed they had in there inventory, after arriving there and speaking to the salesman they discovered they did not had the GT in Inventory, I had priced out the GT on TRUECAR which gave me a rebate of $2,917,. After seen they did not have the GT in Stock i decided to see what they had in Inventory, They Had a 2017 Ecoboost White that i Liked, I Ran it through True Car and it came back with a rebate of $2,484.00- which they said they would honor! On there website the 2017 Ecoboost had a ford rebate of $1,000.00 so my total Rebate with the Truecar added should of been 3,484.00. which they did not give me they gave me a total Rebate of $2,376.00! I noticed after i got home and have been reaching out to them to make things rite, but all they are saying is they are Sorry and they will give me 2 free oil changes... Also I explicitly told them not to RUN MY CREDIT MORE THEN 2 TIMES, As i was already approved by Capital one, I told them Run it through FORD and see if they beat the Rate, which Ford Did, But they ran MY CREDIT 5!!! TIMES WITHOUT MY CONSENT!! On top of this here i am picking up a Brand New 2017 Mustang , Ford Did all the work Manufacturing, designing the car, all The dealer has to do it sale it and deliver it rite... They could not even Clean the car properly, car had some dirt on front passenger seat, and door panels which i pointed out to salesman and asked him to make sure they clean that, well i picked the car at night so i noticed the next day dirt was still there super poor job cleaning a already clean BRAND NEW CAR!! vERY UNSATISFIED WITH THE WHOLE EXPERIENCE!! More