All American Ford of Hackensack

Sold us a car under false pretense-UNETHICAL All American Ford made a fool out of us and themselves. They sold us a lease under false pretense. My husband and I are moving out of NYC and will nee All American Ford made a fool out of us and themselves. They sold us a lease under false pretense. My husband and I are moving out of NYC and will need a car due to the amount of traveling I will be doing at my new job. I told him that the only thing I wanted and that will make my travels more settling was Sirius XM. My husband recently went into All American Ford to start discussions on a lease. He mentioned that he had a pleasant experience while working with Kacie and her team. He informed them how important it was for me to have Sirius XM and they promised we would receive a free 6 month trial and discussed monthly rates thereafter. Ultimately, they agreed on a 3 yr lease. My husband had to wait a couple of days while they got the car from a sister dealership. When the car was ready for pick up, my husband took a bus from NYC and walked 2 blocks in the rain. Kaci then alerted him that the car did NOT have Sirius XM. Confused, my husband reminded her of the deal that was made. There's nothing they can do about it, just an apology. If we knew the car didn't have Sirius XM capabilities then we wouldn't have gotten the car and Kacie and her team were fully aware of this. And Kacie had the nerve to ask my husband to fill out a positive survey or else "she wouldn't get paid for the deal." Yes Kacie, right away! They made a fool out of us. They sold the car under false pretense. That's, if not illegal, UNETHICAL. If they tell you one thing, make sure you ask for a detailed explanation. I'm really disappointed. And again, "There's nothing they can do." More

Overcharged for a Ford Edge Lease Definitely took advantage of me because I was a woman. Very dishonest sales practices. Don't trust them. Stay far away. Will never have my business ag Definitely took advantage of me because I was a woman. Very dishonest sales practices. Don't trust them. Stay far away. Will never have my business again More

Great experience I went to All American Ford to trade in a used Taurus for a new one and had the pleasure of working with Vivian Zarate. She was able to get me the pr I went to All American Ford to trade in a used Taurus for a new one and had the pleasure of working with Vivian Zarate. She was able to get me the price I wanted for my trade in, as well as a great price on the new Taurus. I had a quick turn around need for the new car. Vivian and the whole team over at All American Ford was aware that my time was limited so they made sure the process was seamless and efficient. The car was thoroughly detailed when I picked it up, and even had a full tank of gas in it. Thanks for everything! More

Amazing These amazing men: Julian,Allen, and Ken have helped me with so much with my car. I can't thank them enough and I recommend them 100%. Thank you. Ms These amazing men: Julian,Allen, and Ken have helped me with so much with my car. I can't thank them enough and I recommend them 100%. Thank you. Ms.Masri More

Very Satisfied I have already recommended your dealership to two of my neighbors and my brother-on-law. I wouldn't hesitate to back to All American Ford I have already recommended your dealership to two of my neighbors and my brother-on-law. I wouldn't hesitate to back to All American Ford More

Never Fixed the Problem I have to draw a distinction between the product - a Ford F150 which is absolutely great - and the total failure of the dealership to resolve a proble I have to draw a distinction between the product - a Ford F150 which is absolutely great - and the total failure of the dealership to resolve a problem. The problem itself is easy to describe: the dealer installed bedliner and cover prevented the automatic tailgate from functioning causing it not to close properly or not to open remotely. I learned about the failure to close when the contents of the truck bed spilled out on the roadway while I was driving; fortunately nothing serious occurred. Each time I took the truck back I had to explain to a service advisor what the issue was and then the mechanics tried various Rube Goldberg techniques to attempt to fix the issue. Despite multiple visits the problem remains unresolved. In my last visits, I sought to escalate the issue to service managers. No help there. And in my last visit, I was linked to the service department head who promised to be back in touch with me with a solution. It is many weeks later and I have still to hear. One issue that a service advisor warned me about, was that I should not complain to Ford because the dealership will treat "complainers" as persona non grata. I am now about to buy a new Ford SUV because I am happy with all other aspects of the Ford product, but no way would I use this dealership again. More

2015 ford ftx Sow the price on they web site for 47k so i called in to see the car after 2 days price was 50k have picture and everything from almost all the web si Sow the price on they web site for 47k so i called in to see the car after 2 days price was 50k have picture and everything from almost all the web sites on net so i told them i will be in to see the truck and after that i told them about the 47k price they never called me or tryed to work with me More

painless new vehicle buying I was looking for a new truck online and emailed Vivian Zarate about 2 F 150's I liked. She responded very quickly thru email as I had requested . Af I was looking for a new truck online and emailed Vivian Zarate about 2 F 150's I liked. She responded very quickly thru email as I had requested . After a few emails I had my "out the door price quote". Two days later I was meeting her at the dealership where she turned me over to Larry Rubin, a very capable salesman' and later that day I drove home with my new truck! I was most impressed with Vivian understanding what I wanted. It was just as easy working with Larry Rubin he came in to put the deal together with an easygoing flair that had me comfortable even during trade in negotiation! More